ComplaintsforCougar Paws Pet Parlor
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Business advertises one set of prices, and yet charged me nearly double, claiming they had not yet updated their prices in the brochure. They have charged me multiple prices in the last year I have gone, and each time, they increase the price (for the last couple years it was around $65 a groom-- the price advertised in their brochure, but today it was $134, which is nearly double and NOT in the brochure at all). They did NOT inform me of ANY price changes before the service and simply charged me the changed price, though I was not informed. I asked them where their published set of prices were since they simply charge whatever they want each time. In addition they have a large handwritten sign taped to their counter saying they do not accept cash and only accept card, and yet charge a 4.5% fee for using a credit card (I had the cash).
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.