ComplaintsforMitchell Oil Co-Mobil Oil
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Complaint Details
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Initial Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I filled up our truck with 93 octane on February 17th. After driving home, the truck started running bad so we took it to the shop. The ***** house service advisor informed us it was bad gas, and it takes 30 minutes to affect the fuel system so it wasnt from a previous fill up. The service advisor said the owner is usually good about taking care of this and to reach out and after no response we just claimed it on insurance. A month later, our insurance accepted the claim due to 2 other vehicles at the same repair shop having the same problem from Mitchells and will be billing Mitchell Mobil for the total cost. Weve gone in countless times to get a reprint of our receipt so we can get our $85 back and the cashier gives us the run around. It only goes back 3 weeks(when she said before it was 7 months), the owner would call us, and to come back. At the end of the day its only 85 added to the almost $5,500 theyre being billed but it is also their fault for the water in the gas so it should be refunded. Its the right thing to do. *** also be filing a complaint against them under TDLR since for some reason he chose to not respond and take care of his contaminated gas.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.