ComplaintsforTrajector Disability, LLC

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was filed a disability claim through Trajector Disabikty in January this year , 2024. I had not heard anything from them but I received a denial letter from Social Security in May and denial for SSDI this month. I call this company over past few months seems like only ., maybe a clerk, same woman answering phone. She is not helpful, says for me to file an appeal.. on my own. We have been denied 4 times over past several years reason why I'm going thru them as a mediator. Frustrating horrible customer service, poor or no communication .

  

  Business response

  07/23/2024

  Thank you for taking my call earlier this afternoon and discussing with me your concerns. I believe there was a misunderstanding when you spoke with my staff yesterday, and I hope I was able to clarify things during our call. We are filing the appeal, but we do need you to fill out some information on the link we sent you. If you have any questions, don't hesitate to reach out.

  We look forward to continuing to represent you in this process.

  Thank you. 

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To Whom It May ********* hired Trajector Disability approximately a year and a half ago. I have received 2 phone calls and 3 emails total in that time. My complaint is the very poor communication of this company. We, as clients, need regular communication to know what is going on. Please advise Trajector to improve their communication with clients. I hope they will improve and I hope for better service going forward.Thank you.

  

  Business response

  07/09/2024

  ******, thank you for reaching out. I've left you a couple of messages and would love to have you call me back so we can further discuss.

  As I reviewed your case, I see that we've spoken to you multiple times over the last several months. Perhaps there's another way you'd like to receive communication from our office. We're happy to try accommodating this, but it does appear we've spoken with you a lot more than you shared in your BBB message. Let's talk and figure out what works best for you.

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired this company for assistance with ****. I never spoke to anyone who was a paralegal or an attorney. If I called them I got the call center. Not all of my medical records were given to SSA. It took 18 months to get a denial for lack of medical evidence. Too long of time and minimal support. Im requesting the company give me a release from my contract immediately.

  

  Business response

  06/20/2024

  Thank you for taking the time to visit with me about your concerns. As you requested, we will withdraw from your case.  You will receive a letter for us shortly, and we'll send a copy to SSA. 

  As we discussed, all of your medical information has been provided to SSA. They haven't followed up on all of these sources, which we find extremely frustrating. As you proceed with your appeal, it's critical that you remind SSA that they need to get these medical records. Either they haven't tried yet, or if they have, they have failed to follow up at all. 

  Also, the time it took to get a decision was 100% due to problems at SSA.  Neither you nor I have the ability to make them speed up and do their jobs. As you file your appeal and proceed to the next level, you can expect them to take at least 7 to 10 months to make their next decision, and possibly longer. They very rarely change their decision at the Reconsideration level, and you'll likely then need to file a request for hearing.  This, too, will likely take at least another 7-10 months. 

  We sincerely wish you the best. If you would like our help in the future, give us a call back. 

  Customer response

  06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have used this company to help me win my case for disability I was 23 years old when I started using their services and 26 years old when I won my case. Well my sister is needing help with her case. She called and they denied her help because she is under 30 years old. No where on their website does it state you have to be 30 years or older. I have used them and I want my money back from 2016 they took for services because now I feel scammed. Im appalled by the people they have working for them now. I asked to be transferred to a supervisor and the lady basically refused to transfer me. She was nasty and just totally not letting me speak to someone else. I did get really mad from the start because I have referred them for years and now this?

  

  Business response

  05/29/2024

  We are sorry to see you are upset because we're unable to help your family member. Unfortunately, we don't have the time or resources to help everyone that call us and have to be selective with whom we select as clients. We would be more than happy to refer you to another organization that *** be able to help. 

• Initial Complaint

  04/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I hired Trajector Disability to assist with my SSDI claim 11/23.I was hiring an experienced lawyer but haven't talked to him once. I call, finally talk to someone, get the same standard answer, 'I will be updated when there is a change or if I need to provide any information". I filed my appeal, which was only denied because the previous lawyer submitted nothing, gathered my medical contacts for them, emailed new information on 4/9 and haven't received confirmation of receipt, after 4 additional emails. They have NEVER updated me, as I am watching my case move on the SS website. I was assured I would be contacted when my case went to the disability examiner, I wasn't. I filled out ten unexpected pages of paperwork, they also received, but did not notify me or explain them, it was a shock, as was scheduling a medical exam. This is too overwhelming to do myself which is why I truly need help. I contacted the disability examiner to explain why my paperwork is lacking. They have been trying to get contact information for a third party to fill out paperwork. They were given an old supervisor, a phone number, and nothing else. Nobody asked me for this, so I provided the correct information. This will likely cause a denial, has exacerbated my disability, and caused my doctor to change my medication dosage. I have strong medical evidence, including my doctor I have seen regularly for two years. It is disturbing that my complaint seems to be a pattern for this company. I need an attorney who is actually going to help me with things I can't do. I would like Trajector to waive fees if I get approval. I need a lawyer that will help me through the rest of the process so I have chance of approval, The new lawyer should get the fee if the decision is favorable, I'm not complaining about waiting and know it is a lengthy process, I will happily pay a fee for help that I receive and desperately need. I recommend getting your own lawyer, and do not recommend Trajector.

  

  Business response

  04/23/2024

  Thank you for taking the time to visit today with your attorney. We hope that all your questions and concerns have been addressed. We understand the stress you're feeling, and we truly want to help alleviate as much of this as we can. Thank you for continuing to cooperate with us by providing the names of the providers where you're getting treatment. Remember, we have no way of knowing if you've been to a doctor unless you tell us. Please continue to keep us informed, just like you have.  If you have any other questions or concerns, please give us a call! Remember, we're here to help!

  Customer response

  04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. My attorney called first thing this morning. I appreciate the quick response and now understand the disability process and how they have been working for me. I appreciate the way this was handled, and my claim has been moving much faster than I expected. I also understand what information that they need from me. I do believe that Trajector is working hard for me, now that I understand the process. I will continue working with them and probably should have contacted my attorney sooner. He was very helpful in explaining the process and what to expect in the future. It was a misunderstanding on my part, and I am happy with the resolution.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On March 17th 2023 Trajectory contacted me regarding a disability claim that I was trying to submit. They submitted the application and basically did nothing further. I had to request monthly updates, which for 8mths, they provided a cookie cutter response that there were no updates. In December they informed me, after I complained, that my case was just assigned to a case worker. They had no idea that it had been sitting for months with no movement. After firing them from the case and offering to pay them for the work that they have already performed, they informed me that they are waiting for my appeal decision, that they have nothing to do with filing, and would be taking their fee from whatever I am going to be awarded.They neglected my case to make the case take longer, so that their fee would be higher. Now they want to be paid for work that they are not, (and really didn't do in the first place), doing.Trajectory is stealing disabled Americans well needed money, and not treating them fairly. I understand that they think they did something and want to be paid. But, I do not agree that they should be paid for work that I have to do going forward.Before ending the business relationship I was told a couple of times that someone would reach out to me and they didn't even care to reach out to me until the denial came in.I've been in contact with the caseworker, been up the SS office and gotten more information than they ever attempted to get.Entering into this arrangement with Trajector is the biggest mistake that anyone could ever do. Their customer service is the worst

  

  Business response

  04/16/2024

  Thank you so much for taking the time to visit with me today and explain the frustrations you've had. I sincerely hope that I was able to answer your questions and provide a deeper insight into why SSA took so long to process your case last year. I agree that it was a ridiculously long time, and it saddens me to see how this impacts my clients. I'm also sorry for any misunderstanding on how the withdrawal process works, and especially the fee petition process. To help with this, I'm happy to waive my right to collect a fee.

  If you have any questions or concerns, feel free to reach out to me directly. Also, if down the road you decide you'd like my help, please contact me by either phone or email (listed below).

  Thanks,

  ***************

  **********************

  *********************************** 

  Customer response

  04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I’ve been communicating with trajector disability about everything and they keep sending letters or emailing saying they need more information! I have given them all doctors I see and phone numbers and my counselor and the psychiatrist at the counselor office who prescribes my meds! I’ve had a thyroidectomy due to thyroid cancer but even before the cancer I was trying to get disability for borderline personality disorder ocd and depression and anxiety I haven’t worked for more thank two years and I filed like almost a year ago! Is anyone even doing anything about my case at all!?!?! My name is ***** **** ********* I am a single mom at 45 years of age of two beautiful daughters ******* whose 21 and ******** whose 5 and a preschooler please id like them to treat me right I’m feeling they aren’t doing anything on my behalf I even did the interview with the disability doctor they set up and make all Dr appointments and communicate everything! They always say it takes 6-9 months I thought whole point of going to a company like trajector was to speed up that process I mean that’s what they advertise I mean I started with them when they were Myler disability and they been trajector and it’s been more than frickin 6-9 months! And then they emailed me at 10:52 pm on a Saturday night , saying they haven’t heard from me when I text and call them all the time and communicate everything and plus they have my number! What the heck!!! Please is their anything the better business bureau is able to do for me in this situation?!?!? I’d be very appreciative! Hoping to be approved for disability please is thier anything you could do for me!?!?!?

  

  Business response

  04/15/2024

  Thanks for letting us know about your concerns. We also appreciate you speaking with us about it more this morning. It appears there was misunderstanding about what the email was that we sent over the weekend, but that has now been clarified. We, too, share your frustration with how long Social Security is taking to review cases. Your case is still within their normal processing times, and as you know, we're communicating very regularly with SSA and with you about the status. We'll continue to fight on your behalf and help in any way we can.  Please give us a call if you have any further questions or concerns. 

  Customer response

  04/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  also the president of trajector himself called and spoke with me today and it was a misunderstanding that we clarified and he was very kind, understanding and professional even tho he seemed a bit distraught that I made a complaint, but to me that shows a man who does care for how is business treats the people it represents and how their perceived as a business as well and that’s type of people I would prefer to represent me, I was worried they weren’t taking me seriously but part of reason I have filed for disability is I have borderline personality disorder, it’s unique for each individual and for me one of the many fears I have is that people ain’t taking me seriously or disregarding me as if I ain’t important! I go to couseling regularly and use medication and I’ve made some progress and am able to recognize when my fears are rearing now and deal with them rationally, however I still feel I most definitely qualify for disability! And I am going to continue to pursue disability with trajector because I most definitely appreciate the way the president was so very professional and kind and understanding and still treated me good! But I thank the better business bureau for what they represent and how they also take people seriously! Thank you

  
  
  Sincerely,
  
  ***** *********

  april15,2024

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This place is horrible, there is no support or help, the only good thing they did was file an appeal when I was in the hospital for two months fighting for my life. I had to threaten to get a new attorney beginning of 3/2023 I spoke to mr h******* early in the month of 3/2023 call him anytime he was here for me what a bunch of lies!!! Never spoke to him again Since multiple request to speak with mr h******* this year alone told I couldn’t admins hang up on you, receive email stating returned my call let them know 4 months ago I no longer have a phone they have no idea who they are speaking with or communicating with, gave final notice to talk with mr h******* via zoom asap or I was hiring a local attorney, received email from a case manager let them know i spoke to a local attorney and I deserved the best representation that this is the biggest case of my life that I was hiring the local firm sent email requesting they file ************* form asap didn’t receive a response my new attorney is here locally I can’t believe the way my new attorney and his staff treat me with respect understanding explaining things to me taking the time out to talk to me let me know if they’re not available speak to their paralegal direct phone numbers no one time automated phone number I deserve the best representation I can have I had no idea the type of treatment that I would receive if I actually hired a local attorney with impeccable references and track record I’m now in a nursing home and my new attorney is here locally and they have come to meet with me you have no idea what that means trajectory disability is about attaining the most clients so they can get the most money and service them with the least amount of effort I’ve never seen anything like it Now I feel like I finally have someone in my court someone that’s gonna stand up for me and fight. DO NOT HIRE THIS DISABILITY FIRM

  

  Business response

  04/08/2024

  Ms *******, we're so sorry to hear that your health conditions continue to deteriorate. We are also sad to hear you're unhappy with us. Of course we'll honor your request and will withdraw as your representatives. We will file the paperwork today. Please have your new attorney reach out to us to discuss further. 

  Customer response

  04/08/2024

  
  Complaint: ********
  
  I am rejecting this response because: 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  04/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I fired this company months before i got approved for social security & once i got approved they went behind my back & contact social security acting as if they were still handling my case & requesting & receiving payment from them after being fired before i was on social security

  

  Business response

  04/08/2024

  Mr. *****, SSA must approve every single dollar that an attorney receives for work done on a Social Security case. Here, your case was approved and SSA authorized a fee for the work we did. This was approved last year by SSA, and SSA sent the fee to us over 6 months ago. Filing a BBB compliant about the fee process Social Security uses in improper and is slanderous. We'd be happy to discuss this with you further if you're willing to talk, but please understand we've done nothing wrong here and have followed the law exactly as required. 

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am not getting service on my claim and the company is lying to me about the services they have provided. They have told me that they are working on my claim while at the same time I am getting notification from the state that they have not received information

  

  Business response

  03/18/2024

  *****, we are withdrawing from your case, exactly as you have requested. We wish you the best going forward and hope things work out as you pursue your claim. If you'd like to discuss anything further, please give us a call at **************. 

  Customer response

  03/18/2024

   
  Complaint: 21437751
  
  I am rejecting this response because:
  I want to confirm that they are not entitled to any portion of any settlement that I receive in regards to my disability claim.
  Sincerely,
  
  ***************************

  

  Business response

  03/19/2024

  *****, to repeat, we are withdrawing rep and waiving fees.  

  Customer response

  03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩