ComplaintsforCrystal Pools and Spas
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
08/25/2022 Crystal Pools and Spas ********* **** delivered a defective swim spa to my home: warped panel, leaking out of both sides. They told the contractor the panel was defective after delivery but did not notify me. They knew it was defective when they delivered it per the contractor. They informed the contractor that they would contact the manufacturer re: the defective side panel. When I noticed the side panel was bulging and defective, no one from Crystal Spas informed me of a known defect. 08/25/2022-08/31/2022 Did not respond to multiple calls re: leaks and defective panel. Did not deliver chemicals despite multiple calls. Swim spa was delivered filthy with dirty water. Did not deliver stairs to get in the swim spa. Steps cost over $1000. No refund yet. Obviously no one checked the swim spa before delivery. I have never been given any paperwork, i.e. warranty, etc. 08/31/2022: I have gone to the business multiple times as they are not responding to phone calls from me or the contractor. The doors are locked. Sign states that they are open 10:00 am-6:00 pm. I have tried 10:00 am, 12:00 pm (on 08/31) and 5:45 pm (on 08/30). Doors are locked. Business phone goes to voicemail message that states mailbox is full and cannot receive messages. Are they out of business??? I now have a filthy leaking swim spa (never delivered chemicals) with a defective panel that does not run. We paid over $31,000. The stairs were not delivered-over $1,000. The cover lift was not installed-approx $1,000. Still no refund for items not delivered. We are out over $31,000 for something that we can never use. 08/31/2022 Called ***** the owner on her cell phone and left a detailed message. No response.They are in breach of the sales contract. They need to pick up the defective swim spa as requested and either replace it per the sales contract or reimburse us in full for the purchase price and the $1000 crane delivery. I cannot even get my receipt.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.