ComplaintsforGlyde Solar, LLC

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had agreed to having the panels put on. Two times their personnel got on my roof and said it was ok and they could install the panels. They delivered the panels and then knocked on my door and told me my roof was damaged and they couldn’t install the panels They said I could waive the issue and they could continue. I refused and then Dividend cancelled the loan. I decided that I didn’t want to deal with them anymore as they were pressuring me to re-apply for the loan. I am a disabled veteran and I broke my shoulder at work and was on a percentage of my pay check I didn’t and still don’t have the money to continue. My roof is still the same and I don’t have solar panels. The sales person I dealt with did not start from scratch as he used a quote from another company. Now they are charging me an amount that is unreal and I can’t pay it.

  

  Business response

  03/06/2024

  Dear ****** *******,
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our company’s position in the ensuing paragraphs of this response.
  
  The complainant has stated that she disputes the amount of costs that have been assessed against her based upon the complainant’s cancellation of her agreement with Gylde Solar following the expiration of the three (3) day right of rescission. The complainant has specifically stated that the amount that she is disputing is the amount of ten thousand and five hundred and fifty-eight dollars ($10,558.00).
  
  We initially wanted to advise your office that Section 10.4 of the agreement the complainant signed provides that in the event that the customer cancels the agreement after the expiration of the three (3) day right of rescission period, that the customer shall be responsible for the payment of certain fees which have been incurred by the company on behalf of the customer. For your reference, we have excerpted the text of this provision below:
  
  “10.4 CANCELLATION FEE. Purchaser may cancel this Agreement after the 3-day right of rescission date and before installation is commenced by providing written notice to Contractor. Upon cancellation, Purchaser shall be liable for all costs incurred by Contractor, including any restocking charges, profit and overhead that would have been earned if the contract had been fully performed.”
  
  As you can see from Section 10.4 entitled, “Cancellation Fee”, a customer would be liable for costs incurred on behalf of the customer.
  
  While the complainant is responsible for paying the aforementioned cancellation fees, the complainant indicated in her complainant that she is disputing the amount of ten thousand and five hundred and fifty-eight dollars ($10,558.00). We found this to be confusing for the following reasons:  When the complainant initially reached out to our office with concerns about the amount, we worked with her and ultimately agreed to settle the matter for the reduced amount of four thousand dollars ($4,000.00). We sent the complainant a proposed Settlement and Release Agreement for her signature. However, she has not sent this back. We also sent her reminder emails regarding this agreement and have not received a response. As such, we were surprised that the complainant would have listed the amount in dispute of ten thousand and five hundred and fifty-eight dollars ($10,558.00). It should be noted that several reminders were sent to the complainant regarding the Settlement and Release Agreement. The most recent communication to the complainant was on March 4, 2024. As we had not received responses to several of our emails including but not limited to an email sent to the complainant on February 16, 2024. Our office attempted to reach out to the complainant telephonically on March 4, 2024. A separate email had been sent to the complainant on March 1, 2024 as well. As such, we have made several diligent efforts to communicate about this Settlement and Release agreement without a response.
  
  Our office remains willing to accept the reduced amount of four thousand dollars ($4,000.00) from the complainant to resolve this matter. We would simply need the complainant to sign the Settlement and Release Agreement. We believe that this proposed resolution is a fair and equitable one. We would encourage the complainant to reach out to our office. 
  
  
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  Glyde Solar
  

  Customer response

  03/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  02/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My 71 year old mother was misrepresented and deceived into signing a contract worth $146,000 for solar panels. This contract included $74k for the panels and a 6% interest rate for 25 years which added another $72. On top of this a lien was placed on my parents house. My mother was not advised of any of this. Due to her medical conditions she is not mentally capable of understanding contractual agreements much less when information is withheld. I have contacted Glyde Solar regarding this issue but they say they acted fairly and that information was given to my mother. They refuse to see the wrong doing of placing my mother in a debt that she will never be able to pay off. This is morally incorrect, unethical, unprofessional, and these actions did not consider my mother's best interest. Everything was seemingly done with the interest of obtaining my mother's signature on this contract. Had Glyde's sales person asked enough questions and/or considered my mother's physical and financial situation, that would have show them that my mother was in no mental condition to agree to such contract and that she was not financially stable to take responsibility of such contract. I believe she was taken advantage of, manipulated, and deceived to sign this terrible contract. I have asked for supposed recordings from this company that they say they have but for some reason they have not provided me with such recordings. My mother does not work, all she depends on is her monthly social security benefits which is not much. Something needs to be done to prevent companies from conducting these deceptive trade practices to take advantage of innocent people.

  

  Business response

  02/27/2024

  
  Dear ******************:
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  We have reviewed this complaint as well as the chronological history of this account and all pertinent documentation. It should be initially noted that this complaint is being filed by the complainant on behalf of his mother. More specifically, it is the mother of the complainant that is the customer of our organization and not the complainant. There have been numerous conversations which have taken place between the complainant and representatives from our office. We will certainly address the substantive issues raised in the complaint. However, we did want to advise your office that there have been occasions on which dialogue with the complainant needed to be discontinued based upon disrespectful behavior on the part of the complainant.
  
  The complainant has alleged that representatives from our office took advantage of the complainants mother with respect to the transaction for the purchase of solar panels for her home. The complainant alleges that our office used deceptive methods and misrepresentations to convince the complainants mother to sign her agreement with our office. We vehemently deny these allegations for numerous reasons including but not limited to the following:
  
  The complainants preferred language is Spanish. Our office presented the complainant with an agreement in Spanish for her convenience and comfort level. In addition, our office performs a welcome call survey for each of our valued customers. This welcome call involves presenting the customers with a significant amount of information concerning their agreement. This welcome call was also given in Spanish. While the complainant maintains that his mother was not advised of the terms and conditions of her agreement, this would stand in ***** contrast to the fact that her written agreement did present these terms and conditions to her. As such, we would respectfully state that the complainant was made aware of the particulars regarding her agreement including but not limited to the financial matters. It should be noted that copies of the agreement and the recorded welcome calls were provided to the complainant at his request. We also secured at the complainants request an English version of the agreement and provided it to the complainant.
  
  The complainant has stated that his mother has a ***** of ******** in which he, the complainant, has been named the ***** of ********. It should be noted that our office was never advised that a ***** of ******** existed until the complainant contacted our office. As of the date that this response is being prepared, our office has not been presented with a copy of this ***** of ********. The complainant has alleged that his mother was not capable of understanding the agreement. However, there was no indication that this was the case. The complainants mother participated in the welcome call survey and did not give any indication that she was experiencing any issues understanding the information being presented to her.
  
  
  With that said, we did wish to point out to your office that the agreement that is the basis of the instant complaint was signed not only by the customer (the Mother of the complainant) but also by another individual. It is our understanding that the other individual who signed the agreement is the brother of the complainant. We are omitting the name of the co-signer in this response to protect the privacy of this individual.
  
  As the complainant raised issues pertaining to the loan, he was referred to the lender in this matter to raise any issues directly with them or to ask any questions that he might have.  Our office provided him with the contact information for this purpose.  
  
  We respectfully dispute the complainants recitation of what he believes took place in this situation. We contend that we did not take advantage of the complainants mother and that the sales transaction was performed transparently and fairly. We act in good faith toward our customers and make every effort to insure that we are working with the interests of our valued customers.  
  
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  
  Glyde Solar
  

• Initial Complaint

  12/07/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Glyde Solar was supposed to install solar panels on my home. They came to drop off the solar panels at my home but never came to install them. The panels have been in my yard for months now. I received a bill of $13,000 although the job was never completed, and I was told I would be sent to collections if I did not pay. I will gladly pay once the job is complete.

  

  Business response

  12/11/2023

  
  
  Dear ******************,
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  The complainant in this matter has alleged that she has received an invoice from our office but that the work on her solar project had not been completed. In her requested relief,the complainant has indicated that she is seeking to have the job finished.She indicated that she would gladly pay the invoice once the job has been completed.
  
  We would like to take the opportunity to provide some context to your office and to the complainant regarding this matter. Due to circumstances involved with the complainants solar project, the complainant was asked to sign a change order which to date, she has refused to do. The complainant was advised by our office that if she did not sign the change order as well as her finance and XCEL documents, that our office would be forced to cancel the agreement. Notwithstanding this advisory, the complainant continued to refuse to sign the change order. As such, our office was left with no choice but to cancel the complainants agreement and project. This included but was not limited to cancelling the complainants loan. As our company had incurred numerous costs on behalf of the complainant in pursuit of her project, the complainant was invoiced for these costs.
  
  At this juncture, it appears that the complainant is now interested in continuing with her project. If this is indeed the complainants preference at this time, there are several conditions which would need to be fulfilled.Preliminarily, we would need to securing the applicable alternative funding for this project for which the complainant would need to qualify. In addition, our office would need for the complainant to sign all of the required paperwork including but not limited to a new application due to the fact that the complainants project had been cancelled. If the complainant  is not interested in pursuing this option and/or does not qualify for alternative financing and/or is not willing to sign the required documents, then we will not be in a position to proceed with the complainants project and we would retrieve our equipment from her home.  The complainant would also be responsible for the cancellation related costs. Since the complainant has advised your office in her complaint that it is her with to proceed with her project, our will reach out to her to begin this process.
  
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  
  
  Glyde Solar
  

  Customer response

  12/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was called on July 27th, 2023 by the salesperson from his private phone and informed there were changes to my initial solar **********, that an extra panel could be added and I needed to sign off on it. I inquired about canceling my order altogether, and it was at this point he informed me it would be several thousand dollars to cancel so I felt I had little recourse but to sign off on the changes. Glyde Solar does not disclose what the potential costs of cancelation might be in their contracts, and during the sales pitch tells their clients "estimates are unpredictable and complex so we don't give them out." I felt uncertain about proceeding further and went ahead and eventually requested a full cancelation of the order around September 27th, 2023. At this point I was given a bill for **** dollars in cancelation fees. I emailed customer support and I complained about the hidden cost of the cancelation fees and how I felt like the process wasn't clear. I was told it was assumed I knew the costs of the items that could be charged in cancelation. They told me they don't give out estimates because it's too complex and uncertain, they also don't list the actual costs of the cancelation or the costs of the individual items that I was invoiced in the contract, and yet expected me to somehow be aware of what they might potentially charge for cancelation fees. They then reiterated that estimates were too unpredictable and difficult, implying their idea of a nebulous cost that shifts the burden to the customer is more transparent. I then compiled data from other complaints in which the cancelation fees were paid, averaged the charges and got **** dollars, which is quite close to what I was charged. It would be very easy for Glyde Solar to use their own data to give a decently accurate estimation of cancelation costs, and they choose not to as it forces customers to choose between the surprise cost fee, or to continue with a project that *** balloon in cost.

  

  Business response

  10/02/2023

  
  Dear *****************:
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  We wanted to advise your office that our representatives have made an extensive effort to communicate effectively with the complainant. However, we are certainly most willing to address his issues in the format of this complaint. As your office is aware, we genuinely value feedback from all our customers and we expend the requisite resources to respond to our customers concerns including but not limited to the complainant in this matter. As such, we appreciate the fact that the complainant took the time to provide feedback in this format. 
  
  The complainant has expressed his concerns about what he alleges was a failure to advise him about the specific fees he would be responsible for in the event of an account cancellation. Section **** of the complainants agreement advises that a customer who has cancelled his agreement outside of the right of rescission period may be invoiced for the fees that have been incurred on the customers behalf prior to the cancellation of the agreement. Section **** of the complainants agreement provides in pertinent part as follows:
  
  **** CANCELLATION FEE. Upon any cancellation by Purchaser or Contractor after the 3 day right to cancel, Purchaser shall be liable for all costs incurred by Contractor, in pursuing the work, including all labor, material and equipment costs or commitments, restocking or termination charges, demobilization costs,solar system removal expenses, costs of enforcing any liens related to the project, and mark-up on all costs for reasonable overhead and profit. Purchaser agrees to pay all collection costs, including attorney fees and costs, incurred by the Contractor to collect past due amounts.
  
  As is evident from the text of Section ****, the customer (referred to as the purchaser in the agreement) may be liable for costs incurred by our company (referenced as the Contractor). The complainant appears to be contending that our office should have been required to articulate these costs with particularity. However, each situation is different and, as such, it would not be possible to ascertain these costs in advance of the work being performed. In the case of the complainant, our office did incur costs on his behalf.

  
  With respect to the issue of any delays in installation, we wanted to advise your office and the complainant that delays in installation may occur for a variety of reasons, many which are outside of our control. Notwithstanding that, we do deeply regret any inconvenience caused by delays in the installation process. Sometimes unforeseen circumstances can impact our projected timelines, but we acknowledge the importance of maintaining open and clear communication during these times.

  
  With respect to the complainants comments about last minute design changes, we wanted to advise your office and the complaiant that all project changes and the associated costs should be communicated upfront and transparently. We will certainly investigate the instance referenced in the complaint to ensure such situations are avoided in the future. We do regret that the complainant believes that his sales representative was not transparent. Every team member at Glyde Solar is expected to uphold our company's core values, and any discrepancies are unacceptable. Our priority is to ensure that our customers are confident and comfortable with our services.
  
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  
  
  Glyde Solar

  
  

  Customer response

  10/05/2023

   
  Complaint: 20677918
  
  I am rejecting this response because: Comparing my complaint with others across the BBB, ****** reviews, trust pilot, and other review sites it seems your cancelation fees aren't as complex as you make them out to be. You always charge in the range of 400$ for site survey, 1200$ for CAD and engineering, **** or so for interconnectivity and permits. Your company allows their sales people to call clients on private non-monitored lines to put them in high pressure situations where they are forced to accept changes and delays, or pay the surprise cost of the cancelation fee. You could average your own cancelation fees for an area and quite easily get an average for your clients that would be fairly accurate. You don't because your business model relies on putting people between the surprise cancelation fee cost and an ever changing timeline and total cost. The fact that your company allows it's salespeople to use private non-monitored lines to push last minute design changes onto the customer also lends credence that the real reason you don't provide even an estimate of the cancelation costs is because it's extremely profitable to keep your customers in the dark. Your contract puts an undue burden on the customer to figure out how your company is going to charge them. Multiple complaints across various platforms indicate this is a pattern for your company, to only reveal what the cancelation fees are going to be when it's too late for the customers to do anything about it. Customers usually find out what the fee will be when design changes, delays, or other actions occur that bring additional costs to the customer. Why can't you average your own cancelation data in a given area to provide a rough estimate to your customers up front? This isn't a complex calculation. Why do you allow your salespeople to use private and unmonitored lines to put your customers in high pressure situations where the salesperson has zero accountability? If you are monitoring your salespeople's private lines when they use them for business, your salespeople aren't informing the customers, and that's another issue. You didn't answer any of my concerns, or the aforementioned important questions that could show your company is indeed trying to be transparent as you claim. Instead you make flimsy excuses (flimsy in that an average of cancelation costs in your complaints across multiple platforms indicates you have set prices for most of your services) for why you can't give your customers an upfront cancelation cost or estimate, and offer no explanation as to why your company salespeople are using unmonitored private lines to push last minute design changes. I reject your response, because you've only made your company seem less transparent and honest. 
  Sincerely,
  
  *************************

  

  Business response

  10/12/2023

  Dear *****************:
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to the complainants rejection of our response to his complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  The complainants contention is that our office should have provided him with advance notice as to the nature of the cancellation fees that he as a customer could be responsible to pay. As we have previously stated, the amounts for cancellation vary based upon a variety of factors, including but not limited to how far the process has progressed, etc. We regret that the complainant has formed the opinion that our company has acted with ill intent by not providing this type of information in our agreements. However, we would refute any notion of ill intent on our part.  Rather, the cancellation fees are to allow the company to recover those amounts that have been expended on the particular project.
  
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  
  
  Glyde Solar 

  Customer response

  10/12/2023

   
  Complaint: 20677918
  
  I am rejecting this response because: As I stated in my previous response, Glyde Solar could easily average it's own cancelation fee data to give it's customers information about what the costs could be upfront. It's a flimsy excuse to claim over and over again that "it's too complex to give an estimate" Plenty of business with complex processes and logistics: hospitals, mechanics, law offices etc provide estimates to their customers upfront. Glyde Solar has dozens of complaints across the various cities it operates in all complaining about the hidden nature of the cancelation fee cost, so the company definitely has plenty of data regarding what it charges for cancelation fees. As previously stated, I was able to come up with an average nigh identical to what I was charged by averaging the complaints in my area, Glyde Solar has more data and more resources than I do, and as such could and should provide a similar average to its customers at contract signing. The company Glyde Solar also hasn't addressed it's salespeople using private unmonitored lines to push last minute changes onto the customer. ********************** has repeatedly stated "we are committed to transparency" but choosing to provide no estimate for cancelation costs upfront when there is data available and not monitoring your salespeople (either with how they deflect or talk down the costs of the cancelation fee during contract signing, or allowing the salespeople to use private unmonitored phone lines to push last minute loan changes onto the customer) show your company is trying to be anything but transparent. If your company wants to convince people it's really trying to be transparent, provide an estimate for cancelation fees upfront, monitor your salespeople during contract signing, and stop allowing them to use private unmonitored lines to push last minute changes to the loans.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had conversations with a sales representative, Kayla. She called constantly. She informed us we couldn't do it through xcel energy because the utilities in my name. So we informed her at that point we were not interested. She continued to call, I continued to tell her not interested. My wife then let her company know not interested. Now they are threatening collections. They say we owe a cancelation fee of 10 %. We did not enter into any contract with them, nor were we ever told anything about cancelation fees! Why should I pay them for NOTHING!

  

  Business response

  08/30/2023

  Dear Ms. *******,
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our company’s position in the ensuing paragraphs of this response.
  
  The complainant has expressed his concerns regarding the issue of a cancellation fee. We believe that there has been a misunderstanding which took place in this matter which we shall take the opportunity to clear up in this response. While the Agreement does incorporate a provision where customers who cancel their agreements outside of the right of rescission period may be liable for costs incurred on their behalf, this would not be applicable in the situation of the complainant for the following reasons: In the case of the complainant, our company did not incur any costs on his behalf as the process of the solar agreement had not proceeded sufficiently further for costs to have been incurred. It is our understanding that no invoices have been sent to the complainant. We believe that this is where the misunderstanding took place. To clarify, we are not seeking cancellation related fees against the complainant.
  
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  
  
  Glyde Solar 

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 27th my neighbor gave permission to KC **** Services to trim back my 2 60yr old pine trees because Glyde Solar was in stalling panels. The company was hired by Glyde and took liberties by cutting on my side of the property. Sixteen limbs were removed that should not have been. CEO of Glyde ********************* lied and said he did not hire them but told my neighbors insurance company he did. Later on the same day a young man came back and took over ******************************************************************************* my yard. My next door neighbor saw him doing this but Glyde will not say who it was. They did this while I was at work and no one including my neighbors informed me. The pines had over hang but they cut the middle out of both and one is almost limbless on top. The worst part is that these irreplaceable trees that are mine not my neighbors have no effect on the panels. I work with first graders and we teach Sun the Moon and the Stars module. We start with the sun and we trace the kids shadows at 9 a.m. and again at 1 p.m. and of course their not the same. The sun rises to the left of my house and continues south reaching my neighbors roof by 10 a.m. My three locust are spaced at the front of my house and pines that average *************************************************************************** and panels sit on far west side of roof. By the time the sun reaches their house all the shadows from my trees are to the north. The was no reason to cut my trees up like they did. If anyone had bothered to tell me I could have shown them. The pines are so tall that cutting out the middle did nothing but let the sun into my yard and the same with the middle locust tree. I lost a lot of shade.Glyde Solar ************ KC **** Service ************ *********************, *********Founder KC **** Service was only doing what they were hired to do.

  

  Business response

  05/20/2023

  Dear ******************,
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  It should be noted that the complainant in this matter is not a customer of **********************. She is a neighbor of a customer of the company. In addition, it has been brought to our attention that the complainant is considering pursuing litigation to resolve her issues. Based upon both the facts and circumstances of this situation as well as the complainants indications that she is considering litigation, we respectfully do not believe that the BBB is the proper forum for the resolution of this complaint.
  
  We thank your office in advance for your anticipated review of this matter.  
  
  Very Truly Yours,
  
  
  
  Glyde Solar 

• Initial Complaint

  04/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sighn contract in November took 3 months for the panels to arive another 1 for the install. Argued about inspection got the electrician to finely come replace the *** and then didnt hook it up to the solar didnt make the inspection cause he didnt show wasted inspectors and ours time. **** has already came and there is onlt panels on my house now. Lack comunication *********************** is absolutly awful when it comes to buissness. I do wish that i woulds had went with a diffrent company.

  

  Business response

  04/10/2023

  Dear *****************:
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  The complainant has expressed her concerns about the time that has elapsed during the pendency of this transaction. The complainant has also expressed her dissatisfaction with the level of communication which has taken place between our company and herself. She has indicated that she wishes that she had gone with a different company. Ultimately, the resolution that the complainant is seeking is for us to Finish the Job.
  
  Initially, we genuinely regret hearing that the complainant has been dissatisfied with our company. We make every effort to provide state-of-the-art service to all of our customers so when there is an aberration, we take the complaint seriously.
  
  To that end, we wanted to address the complainants concerns about delays with her solar project. We believe that it would be helpful to provide a chronological summary of what has taken place regarding this project. While the complainant had initially signed an agreement with our company on the date of October 4, 2022, there were certain change orders which took place. As such,the complainants project needed to be placed on hold due to the changes. A change order had been processed on the date of October 12, 2022. However,following that, the project was cancelled on the date of October 18, 2022 but was then reopened on October 19, 2022. On the date of November 9, 2022, the complainant provided her confirmation for us to move forward. Permit applications were submitted on November 12, 2022 and were approved on November 16, 2022. The project was placed on the installation calendar for the date of February 27, 2023. The *** date was for May 4, 2023. This matter has been placed on the calendar for April 11, 2023 to complete the interconnection as the *** has been completed. Once the interconnection has been verified, the project should be ready for inspection.
  
  At this juncture, we believe that while there were certain delays which took place on this project, that there were reasons to support these delays. As the matter appears to be very close to completion, we are hopeful that the complainant will feel that her complaint has been addressed. We also hope that we have and will continue to restore the complainants confidence in our company and our services. As the complainants desired resolution was for our office to Finish the Job, I believe that we are very close to achieving that on behalf of the complainant.
  
  The complainant has expressed her concerns about the fact that she needed to take time off from work
  
  In the interests of completion, we did wish to address a matter which the complainant had brought to our attention regarding time she has needed to miss from work due to certain scheduling matters with our office. We would invite the complainant to provide our office with documentation to explain the days she has needed to miss from work as well as the amount of income she has lost and/or paid time off she has been required to use as a result. We are certainly willing to review and consider any such information if she wishes to provide it. While we make no promises as to what we will be willing to do regarding this matter, we are certainly willing to review it and then make a determination.
  
  If there are any issues that the complainant has that we have not addressed, we would invite her to respond to advise us of same. 
  
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  

   

  Glyde Solar

  
  

  Customer response

  04/25/2023

   
  Complaint: 19908771
  
  I am rejecting this response because:

  The job still is not done. They just came yesterday to connect the solar to the *** for the3^rd time we still have no communication. The company is not very nice. They are suppose to reimburse me for the monthly loan payment and that still hasn't happened. 

  
  

  
  Sincerely,
  
  ***************************

  

  Business response

  04/26/2023

  Dear *****************:
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  Your office had initially concluded this matter based upon the lack of response from the complainant. However, it appears that the complainant sent a response yesterday, April 25, 2023. We shall take this opportunity to respond to the complainants most recent response is as follows:
  
  Complaint: 19908771
  
  I am rejecting this response because:
  The job still is not done. They just came yesterday to connect the solar to the mpu for ****** time we still have no communication. The company is not very nice. They are suppose to reimburse me for the monthly loan payment and that still hasn't happened. 
  
  We initially wanted to address the reimbursement regarding the loan payment. We apologize for any delay that occurred. Please be advised that this payment was sent today, April 26, 2023. With respect to the issues regarding the installation,we wanted to respond as follows:  The installation in this matter took place on February 27, 2023. It is our general practice to not do the ** without the ***. We had been provided with a May 5, 2023 date by Xcel. However, we really made out best efforts and installed the *** significant prior to the scheduled date. We make a great deal of effort in this direction.

  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  Glyde Solar

  
  

  Customer response

  04/27/2023

   
  Complaint: 19908771
  
  I am rejecting this response because: Because you have been out how many times to work on it. And just recenly today because yesterday you said it was faulty. then before that the electrian said it wasnt him then someone eles will be out for that. The communication with them is better through here than on the phone text or emails. Xcel is suppose to turn  the solar on may 4th. yet the inspector has to come a second time, right and now another day we have to take off since his been there once and Glyde didnt show up. communication is key. and i will say that it has only gotten better since i reached out here. Now i get snotty messages. lol Ill be so glad when its over!
  
  Sincerely,
  
  ***************************

  

  Business response

  04/28/2023

  Dear *****************:
  
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  We had received a response from the complainant, yesterday, Wednesday,April 26, 2023. Your office had previously closed this complaint when you did not receive an earlier response from the complainant. However, the complainant did provide a response yesterday which we responded to on that same date.
  
  Today, Thursday, April 27, 2023, the complainant presented the following on the BBB website:
  
  Complaint: 19908771
  
  I am rejecting this response because: Because you have been out how many times to work on it. And just recenly today because yesterday you said it was faulty. then before that the electrian said it wasnt him then someone eles will be out for that. The communication with them is better through here than on the phone text or emails. Xcel is suppose to turn the solar on may 4th. yet the inspector has to come a second time, right and now another day we have to take off since his been there once and Glyde didnt show up. communication is key. and i will say that it has only gotten better since i reached out here. Now i get snotty messages. lol Ill be so glad when its over!
  
  Sincerely,
  
  ***************************
  
  We are pleased to see that the complainant appears to feel that the communication she is receiving is better following the filing of her complainant with your office.  We have certainly made our best efforts to be responsive to the complainant in this matter. We had also advised the complainant in the response we filed yesterday that her payment had been sent out. We did not see any reference to this in the complainants comments today. In the complainants instant response, she is expressing her concerns about needing to take time off from work due to inspections and other work that needs to be performed. In a previous response from our office, we had invited the complainant to provide our office with documentation regarding monetary amounts she has lost due to this matter. We indicated that we would certainly review such documentation if it was provided to us. To date, no such documentation has been provided.
  
  We would respectfully state that we have made every effort to be responsive to the complainants concerns.We are sorry that she is displeased with our company, but we certainly respect her right to her opinion.
  We thank you in advance for your anticipated review of this response.
  
  Very Truly Yours,
  
  Glyde Solar 

  Customer response

  04/28/2023

   
  Complaint: 19908771
  
  I am rejecting this response because: we had invited the complainant to provide our office with documentation regarding monetary amounts she has lost due to this matter. We indicated that we would certainly review such documentation if it was provided to us. To date, no such documentation has been provided. I have never seen this comminication. Honestly Im sick of bickering with you. And just want the completion of the job. ***** scheduled the inspector for the 9th she said that it would take 20 days for excel. This will be the 2nd inspection i sure hope ***** shows as I had to remind her that they do not give you a window. So he will need to be there waiting. Im not exactly sure what happens with the city after so many times. Who is this anyway *****? Have a great day.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ************* told me I would recieve a check for $16,000 a year after the solar panels were working. I find out it was for a tax rebate, which I don't even benefit from

  

  Business response

  03/28/2023

  
  Dear ******************,
  
  On behalf of Glyde Solar, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you with our companys position in the ensuing paragraphs of this response.
  
  We would like to thank your office for forwarding to us the complainants concerns about the Solar Investment Tax Credit (***). The complainant appears to be under the impression that she would be receiving a check in the amount of the **** We appreciate the opportunity to provide clarification regarding this matter.
  We have reviewed the complainants account history with our office including but not limited to reviewing the Home Improvement Contract (HIC) that was signed.We believe that a pertinent section of this agreement is Section 9.3, which outlines the purchaser's tax obligations concerning the Solar Investment Tax Credit. We have inserted the text of this provision for your review and reference below:
  

  "Purchaser understands, acknowledges and agrees that Glyde Solar is making no express and/or implied warranties regarding whether Purchaser will receive any Solar Investment Tax Credit (***) and/or the amount of any such credit."
  

  In addition, this agreement advises the purchaser (the complainant in this case) to consult with an accountant to determine their eligibility for the **** Lastly,this provision also releases Glyde Solar from any responsibility to the complainant  related to tax credits or rebates.
  Based on the aforementioned terms of the **** Glyde Solar does not provide guarantees or warranties about the complainants eligibility to receive the Solar Investment Tax Credit. For the avoidance of doubt, our office is not obligated to issue a check in the amount of the ****
  

  We strongly recommend that the complainant discuss her eligibility for the *** with an accountant or tax professional  who should be able to provide guidance on this matter.
  We hope that this explanation and clarification provide helpful information to your office and to the complainant regarding this matter. We understand that the complainant has requested the cancellation of her agreement. However, for the reasons enumerated in this response, we will not be agreeing to such cancellation.
  We thank you for your anticipated review of this matter.
  
  Very Truly Yours,
  

   

  Glyde Solar
  

  Customer response

  03/28/2023

   
  Complaint: 19860639
  
  I am rejecting this response because: your company needs to take responsibility for what the sales reps go around saying
  
  Sincerely,
  
  *******************************

  

  Business response

  03/29/2023

  Dear ******************,
  
  We thank your office for affording us the opportunity to respond to the complainants reply to our response to her original complaint filed today. We would like to take this opportunity to address the complainants concerns in further detail.
  

  We would initially like to state that it is our position that our representative did not make such a promise to the complainant. Rather, it is our position that the sales representative was referencing the potential tax credit that could be applied for. This is most definitely different from the concept of the company paying this amount directly to the complainant.
  

  We have previously provided the contractual language that states that Glyde is not responsible for the handling of this matter and that the company makes no guarantees regarding this matter. We have again inserted the text of this contractual provision for your reference below:

  
  "Purchaser understands, acknowledges and agrees that Glyde Solar is making no express and/or implied warranties regarding whether Purchaser will receive any Solar Investment Tax Credit (ITC) and/or the amount of any such credit."
  

  With that said, in an abundance of caution, we wanted to point out that even in the event that such a statement was made by our representative and we do dispute that this occurred, however, the pertinent laws governing such matters provide the following:
  Written contract prevails over oral representations: As a general rule under ******** law, when a written contract exists, the terms of the contract will prevail over any oral representations made by sales representatives or other employees. The signed contract clearly states that we are not tax accountants and cannot guarantee any tax refunds. This provision is intended to avoid misunderstandings and misrepresentations. In an abundance of caution, we again wanted to reiterate that it is our position that such representation was not made by our sales representative.
  
  Parole evidence rule: The parole evidence rule is a legal principle that prevents parties from introducing evidence of prior or contemporaneous oral agreements or negotiations that contradict or alter the terms of a written contract. This rule has application to this matter as the complainant is alleging that the sales representative made oral promises that are not reflected in the written contract.
  
  Three-day right to cancel: The complainant in this matter had three (3) days to cancel under ******** law following the date of signing. This period is provided to allow consumers time to carefully review the contract and ensure they understand and agree with its terms and conditions. If the complainant had any concerns about the contract, this would have been the appropriate time to address them and exercise the complainants right to cancel if necessary.
  
  Duty to read and understand the contract: It is a well-established legal principle that parties have a duty to read and understand the contracts they sign. By signing the contract, the complainant acknowledged that the complainant understood its terms and conditions of the agreement, including the disclaimer about tax refunds.
  
  Estoppel: The legal doctrine of estoppel prevents a party from asserting a claim that contradicts a position they have previously taken. By signing the contract, which included the disclaimer about tax refunds, the complainant effectively agreed to the terms and conditions of the agreement. Consequently, the complainant may be estopped from now claiming that the complainant relied on the sales representative's alleged oral representations which we again deny were made.
  
  In light of these legal principles as well as the facts in this matter, we maintain our position that the written contract governs the relationship between the complainant and Glyde Solar and any claims regarding oral representations made by the sales representative do not alter its terms. We would encourage the complainant to consult with a legal professional if she has any further questions or concerns.
  
  We thank you for your anticipated review of this matter.
  
  Sincerely, 

   

  Glyde Solar

  Customer response

  03/29/2023

   
  Complaint: 19860639
  
  I am rejecting this response because: the sales rep said the rebate would be a chexk coming from the government. Not Glyde 
  
  Sincerely,
  
  *******************************

  

  Business response

  03/30/2023

  Dear ******************,
  
  We thank your office for affording us the opportunity to respond to the complainants third communication to your office. We would like to take this opportunity to respond to the complainants most recent communication.
  

  The complainants most recent communication provided as follows:
  

  I am rejecting this response because: the sales rep said the rebate would be a chexk coming from the government. Not Glyde 
  
  Sincerely,
  
  *******************************
  

  We appreciate the complainant providing this clarification that it is her position that the sales representative had advised her that the check would come from the government and not from our company, Glyde Solar. I believe that the misunderstanding is as follows: It appears that the complainant is referencing the Solar Investment Tax Credit (ITC). The complainant is certainly free to apply for the Solar Investment Tax Credit (ITC). This is something she would need to apply for. As our agreement provides, Glyde Solar does not make any warranties regarding whether a particular customer will receive the ********************** Investment Tax Credit (ITC) as well as what if any amount the customer would receive. We have again inserted the applicable provision from the complainants agreement that articulates this concept:
  "Purchaser understands, acknowledges and agrees that Glyde Solar is making no express and/or implied warranties regarding whether Purchaser will receive any Solar Investment Tax Credit (ITC) and/or the amount of any such credit."
  

  We would encourage the complainant to discuss the matter of applying for the Solar Investment Tax Credit (ITC) with her tax and financial advisor. I hope that this clarifies the situation for both your office and the complainant.
  

  We thank you for your anticipated review of this matter.
  
  Sincerely

   

  Glyde Solar

  Customer response

  04/05/2023

   
  Complaint: 19860639
  
  I am rejecting this response because: Are you aware you have representatives giving out thus misleading info?
  
  Sincerely,
  
  *******************************

  

  Business response

  04/10/2023

  Dear ******************,
  
  We thank your office for affording us the opportunity to respond to the complainants fourth communication to your office. We would like to take this opportunity to respond to the complainants most recent communication.
  

  The complainants most recent communication provided as follows:

  
  I am rejecting this response because: Are you aware you have representatives giving out thus misleading info?
  
  Sincerely,
  
  *******************************
  

  We respectfully believe that we have clearly and explicitly stated our position in the previous three (3) responses we have provided. We have advised your office and the complainant that the complainant appears to be referring to the Solar Investment Tax Credit (ITC). As we previously indicated, he complainant is certainly free to apply for the Solar Investment Tax Credit (ITC). I will also reiterate the agreement that the complainant signed with our company provides clearly that Glyde Solar does not make any warranties regarding whether a particular customer will receive the ********************** Investment Tax Credit (ITC) as well as what if any amount the customer would receive. We have again inserted the applicable provision from the complainants agreement that articulates this concept:
  

  "Purchaser understands, acknowledges and agrees that Glyde Solar is making no express and/or implied warranties regarding whether Purchaser will receive any Solar Investment Tax Credit (ITC) and/or the amount of any such credit."
  

  We would respectfully request that your office please close this file. We respectfully do not believe that any further dialogue will be productive. We have stated our position in a clear way. The complainant is certainly free to reject our responses. However, we appear to be going back and forth on the same issues without reaching a resolution to this complaint. As such, we would request that your office close this file.
  

  We would again encourage the complainant to discuss the matter of applying for the Solar Investment Tax Credit (ITC) with her tax and financial advisor.
  We thank you for your anticipated review of this matter.
  
  Sincerely

  Customer response

  04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that although I do not agree with Glyde, i am forced to say this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 8/31/2022 a door to door sales person came to our door for Glyde Solar. The sales person provided misinformation about the process, namely the cancellation fee. I told the sales rep that I was shopping around and asked him multiple times that by me signing the paperwork he was pushing on me that I wasn't agreeing to doing the project with Glyde Solar. He assured me that yes I was not entering into such agreement. He also told me he was going to be in communication with me in the next few days about our site survey. I didn't receive an e-mail until 3 weeks later that our site survey was scheduled for 9/21. The site survey was very brief. I then chose to go with another company a few weeks later. Glyde then sends me a bill for a cancellation fee for $2,500 when they did nothing for us.To sum it up:- The sales rep lied about the purpose of the paper work - The sales rep ******** information about the cancellation policy - The sales rep told me that I was not agreeing to the project - The sales rep also lied about the panel count The sales tactics of this company are to strongarm customers into an agreement by any means necessary and in this case by providing false information to the customer. I'd like the company to waive the charges that they have associated with us because of unethical business practices.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩