ComplaintsforSysTools, Inc.
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On November 28th I downloaded the Yahoo Backup software, and it will not download PDF attachments from a Yahoo account as advertised. At the time of this complaint it has been 2 weeks, and numerous interactions with the "tech support" team, and the software is still not working correctly. It gets stuck on any special characters that are in the file path, or file name, such as ",-,.,$,!. It will skip over those files/emails and not download the associated PDF. It should have taken 1-2 days for this to be resolved, and after 2 weeks I am now being ignored by the support team when I ask for an update on when it will be fixed. I would not trust this company with any other purchases, and they do not stand behind their products.
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Contact Information
2105 E Murray Holladay Rd Ste 3
Holladay Cottonwood, UT 84117
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.