ComplaintsforBrea Baby
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a blanket and never received anything. I’ve contacted the available email 3 or 4 times and never received a refund or response back.Initial Complaint
12/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased 3 swaddles from this business in September of 2023. I was immediately charged $100 for the purchase. I then never received a confirmation email which I thought was strange but thought maybe it would take some time. It has now been 4 months and I have reached out on multiple occasions via multiple different routes and have not heard anything back from this company and have not received not received confirmation for these items.Initial Complaint
12/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
So I placed an order on September 13, 2023, I have yet to receive product I have reached out through email with no response. I received an email when I placed order and that’s the last update got it has no tracking number when I click to track order isn’t found but then pops up on a list of my other orders that where delivered. I had reached out on October and again in December I would like my money backInitial Complaint
12/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 9/24/3023 I ordered a blanket for my unborn grandson after I had seen Monica talk about her business on RHSLC. The email I received Stated it would be here by 9/28 which was great the baby shower was tbe 30th. After not receiving the blanket I went to the website and emailed thru there inquiring. No response. I went thru shop and emailed thru there. No response. I emailed from my own email. No response. It's been almost 3 months my grandson will be 1 month old soon. No response. No blanket. I have nothing. I am not sure how you can run a business like that. My card I used to purchase is expired. There is no phone number to call just an email that no one answers.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.