ComplaintsforNusun Power, LLC

• Initial Complaint

  08/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract 5/15/24 for$102702.29 in solar panels. Assured no payments due till we are up & running. As of 8/13/24 we are still not connected to our meter. Our second payment is due tomorrow. Reaching out to ***** ****, Vive President located in *****************, Mo has provided no satisfaction. According to our power company, Independence ******************************* the contractor, ************, filed for permits but has NOT requested an inspection so the connection can be completed. Mr. **** has now informed me that I can reach out to the installers myself, hoping I have better luck with them than he has. Should that even be my job? At this point I just want to cancel the contract & have the panels removed from my property. Is that even an option?

  Business response

  10/01/2024

  Dear *******,

    I am so sorry for the hassle you have experienced with your solar project on behalf of Nusun Power. We sold your solar and the install was completed by ************. We reached out to our contact at ************ (information provided below). He informed us that inspection was passed for this project prior to Aug 30th and this account has received permission to operate which has your system operating. At this point ****** will not allow a cancellation due to the system being fulling working. If you have other concerns you can reach out to ****** Solar the installer at *****************************************. From Nusun we feel like this complaint has been resolved and the solar systm is working.

   

  Thanks,

  ****

• Initial Complaint

  07/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  These people's employees are walking around and claiming to be paid only if they get info from us home owners. When asked to leave they won't. The people are rude beyond belief and NOT approach homes that are clearly marked "NO SOLICITATION".

  Business response

  07/15/2024

  Dear *****************,
  We appreciate you bringing this matter to our attention and apologize for any inconvenience caused by our representatives.
  At Nusun, we take pride in training our representatives to be respectful and considerate of homeowners' preferences. Our policy explicitly instructs our team members to avoid homes marked with "NO SOLICITATION" signs. We understand how frustrating it can be when this policy is not followed.
  Our setters are indeed paid to generate appointments for our closers to discuss potential solar solutions with homeowners. However, this should never come at the expense of courtesy and respect.
  We are taking immediate steps to address this issue. We have communicated with leadership and management in the affected area to remind all representatives of our policies and the importance of being courteous and respectful.
  We sincerely apologize for the behavior you encountered and assure you that we are committed to preventing such incidents in the future. Thank you for bringing this to our attention and helping us improve our services.
  If you have any further concerns or if there is anything else we can do to rectify this situation, please do not hesitate to contact us.

   

  Thanks,

  Nusun Power

• Initial Complaint

  06/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On Saturday 6/29/24, I received 2 phone calls from salesmen purporting to be w/a solar company called Nusun. The second man I spoke with asked for my SSN & date of birth. His name is *************************. He had me sign & initial a lengthy e-document. I am concerned that w/out my knowledge, I signed a contract for a solar project I am not interested in. I am further concerned because he is in possession of my ********** He claimed to represent 3 different companies: Nusun, Everbright ****************** Planet. I haven't been able to locate much information about these companies online. I am looking for reassurance that these companies are legitimate & that I haven't been the victim of identity theft. Furthermore, I need assurance that I am not going to be billed for solar panels I do not want installed on my home. ************************* said the panels would cost me $144.00/mo. He didn't provide a total cost for the project.

  Business response

  07/15/2024

  *****************************,

    Thank you for reaching out regarding your experience. Here at Nusun we do apologize for your experience and how this encounter could come across. Nusun is a sales organization company that sales solar in various states. We use several install and finance partners depending on the state the customer lives in. In this instance the sales rep ************************* works for Nusun Power, but is selling solar using financing through Everbright and the install would be completed by Bright Planet Solar. We show our records indicate you have cancelled. ****** needed your DOB and SSN to qualify you for financing for the solar project. This information is not stored, but rather entered into Everbrights secure financing portal to run credit. All three companies are legit business and this has not been an theft of your identity. I have noted the account and confirmed that it is cancelled. I will furthermore send Everbright and Bright Planet an email you are canceling as well. 

   

  Thanks,

  Nusun Power

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  One of their employees that does door to door sales has come to my home everyday, I told him the first day that I was not interested and apparently he wont take no for an answer. I have a back injury and every time I have to get up to answer the door its very painful for me. I tried to call the company but I was put on hold and then the automated system hung up on me after 10 minutes waiting to speak to someone. This guy is harassing me now.

  Business response

  06/11/2024

  ***********************- On behalf of Nusun Power we would like to apologize for one of our door to door representatives continually knocking on your door. Our reps use a door knocking app to track customer homes to knock. I have gone into the system and listed your home as a do not knock and made a note so that representatives can see that. It alerts them to please not knock on your home. Also I have messaged the sales manager over the sales representatives in your area and asked them to please messaged all their reps to not knock on your home address. Without knowing the representatives name, his is about all Nusun can do at this time. If you have further issues with this rep, if you could gather a full first and last name of the representative and send that in to us, we can definitely address this on a more personal level. Feel free to also email *************************************** if you are able to get that name.

  Thanks,

  Nusun Power

• Initial Complaint

  03/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  One 3/6/24 at approximately 2pm, there was a knock on my door. I told the guy I was not interested but he didn't listen and ran to the side of my house a took a photograph of my meter. I asked him to leave and he refused.

  Business response

  04/16/2024

  We have identified who the sales representative was on this account by our reps logging knocking on the customers home. We had a conversation with the rep and let him know that he needs to exit the property immediately upon customers requesting this. The reps ****** that customer opened their door, he began pitching the customer to go solar, and while he was doing that he began walking to the side of the house to get a picture of the meter to better help the customer know how much ********************** they were consuming. It was in front of the fence so the rep didn't think it would be that big of a deal. The rep indicated there were no non solicitation sign and that he should have left sooner. We have marked this rep down for compliance warning and he said he will always exit properties when first asked.

  Thanks,

• Initial Complaint

  10/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The transaction of the electrical panel and system was installed on September 14, 2023 The scope of work was for nu sun/ Levion was supposed to add an additional solar panel to the existing system we have now,” from SunRun, also they were supposed to install / upgrade the sub panel for a bigger one. The dispute is that the original sub panel was still there, when I inspected the work, my original panel door was flipped upside down. (red flag) the next part was when I removed the cover and noticed they arranged my wires to make room for their solar panel wiring, therefore they turned off the current functioning solar system (SunRun), so it is not working or powered on. And is a fire hazard from unsecured wire lines. And there is a lot of missing fittings, finishes from completing the work… major red flag, they also left the puncture without sealing it to create a moisture barrier from the conduit. The electrical panel covers were not secured. Obviously if we hadn’t looked and verified and questioned what was going on, it would have been left as is. Now we have a high electrical bill, a hazard, and serious problem. All we want is for them to fix there mistakes. Put things back the way they were in working order and reimburse us andfix our new roofing that was installed this year and remove this incomplete work that started since July, 2023. We have efforts to text, call, leave voicemails and all we get is minimal responses until we threaten with reporting to BBB with proof…

  Business response

  04/29/2024

  Nusun Power reps sold this customer solar. Nusun Power does not install any solar project. We use 3rd party installers to complete the installation of the solar. In this customer's case Levion was the solar installer. When we received this complete we reaching out the Levion Project Management team. They informed us that ****** ****** was schedule for a technician visit on 4/23/2024 to resolve their issues and concerns. The customer never mentioned to Levion a complaint with Nusun, but rather with Levion the installer. We followed up with Levion after the site visit and they have informed us the service job for this customer was completed and all Tigo units are reporting data concerning the panels generating power as intended including A8. Levion feels this has resolved the issue with the customer.  We feel like this complaint has been resolved from a Nusun and Levion side.

  Thanks,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩