Customer ReviewsforFox Pest Control HQ

Wish I did more research before signing the contract. First time service, they came at the wrong time. Our cats were outside and it specifically says to keep animals indoor. And the plan was to get them inside once I was home which is why I scheduled the service for the time I did. So that I could be home and point out the problematic areas and the animals would be safely inside. Since that didnt happen, a lot of areas were missed and someone had to come out again. As first time parents (partner was visibly pregnant when sales person came to chat), we felt we were making a good choice. Im not sold on the effectiveness of the product. We have more ant hills then ever. If it wasnt for the expensive cancellation fees, we would have cancelled.

Hi *****,We apologize for the rocky start to your service. We appreciate you letting us know of your concerns, and we are eager to address them. Our office will contact you shortly to make sure we get your service on a better track and in line with your expectations. We are committed to providing the pest control you are looking for.Sincerely,******** *.Customer Relations Team

The *** salesman showed up at my house 4th of July week while we were preparing our boat to leave for vacation. He even said, "I can see that you are busy so I won't take too much of your time". I guess by that he meant he was going to leave out some pertinent details. He told us the up front fee was $180. He said they sprayed every quarter and it was $60 a month. I SPECIFICALLY asked if we weren't being charged until the next quarter and he said we weren't. I made a point of asking. He never told us that there was a $250 cancellation fee and never told us we had 3 days to cancel. Like I said, we were preparing to go on vacation so we did not read the contract within the 3 days. He should have been upfront with that info and told us that ahead of time. We have been in contact with Fox. We spoke to someone initially who gave a message to someone to call us. We explained to her (I think she must have been customer service) what happened. The person that called, called when we were in ******* for a funeral and we had not been able to get back in touch with him. So, without speaking to us, they cancelled our service and charged us $250! I had reached out again through email and asked for a phone call and someone finally called. The person who called my boyfriend was rude and basically said he wasn't here to know what the representative said to us. It seems to me that he thinks we're making it up. And also said that they did nothing wrong, it was in the contract and we signed it. So in conclusion, we paid $180 for the initial fee and they sprayed that day. $60 the following month and $250 for the cancellation. This was an expense we did not anticipate after paying to travel for a funeral and some health issues. I wanted the unexpected charges of $310 refunded. The $180 is what we had planned to pay, but we were not anticipating the $60 to begin until October, which would've been the next quarter. Their customer service could also be improved.

Hi *****,We are sorry to hear of your frustrating experience and would like to set things right with you. We've attempted to identify your account in order to contact you directly, but nothing in our system matches your name or email. Please call our office as soon as possible and ask to speak with our office manager, ******. I have informed him of your situation, and he will be ready to help. We hope to hear from you soon.Sincerely,********************Customer Relations Team

Girl came to my house asking if I wanted to have my lawn sprayed for $150 ticks and come every quarter to do treatment for 60 I was ok with she never told me anything about the $50 a month charge or $250 cancelation fee and lied to me to get me to get into a contract that Im locked into for 2 years I called today and was told unless I pay they they wont cancel it for me the girl said oh just sign here so we can spray your yard.

Hi *****,We are sorry for the misunderstanding about the cost of your service. We strive to always provide clear communication and appreciate your feedback on this matter. Our Branch Manager informed me that he spoke with you and worked to resolve this issue. Your account has now been closed and no early termination fee was charged. If you later wish to resume service, we would love to work with you again and will ensure all details of your service are thoroughly reviewed.Sincerely,********************Customer Relations Team

If I could do 1 star I would. This Mormon owned company (based in ****) recruits gullible college kids who basically work for no pay with the empty promise of getting rich from an MLM pyramid scheme and commission from pesticide sales. It requires walking from door to door and canvas of neighborhoods using gorilla marketing tactics. The kids actually have to pay the company to use required equipment, pay their own taxes, housing and travel expenses on their own. If they quit early in summer then they have to pay Fox and return earnings. Read the fine print kids, do not sign their contract!

Hi *******, We're sorry to hear of your negative impression of our sales department. At Fox, we care deeply about each of our team members and strive to provide opportunities for personal growth and success. Mentors regularly meet with their team members to help with any challenges they are facing. Our track record shows that several of our **** have gone on to become leaders in the industry. If you'd like to discuss your concerns further, please reach out to our office at ************.Sincerely,********************Customer Relations Team

I have used Fox Pest control for a few years at two of my properties... I had a problem with moles or voles so they put out traps. The tech they send stepped on a retaining wall and knocked a very large retaining wall stone out from it position onto my stone driveway . They sent some people over to fix it back in place however, they did not put it back properly and the stone fell back onto the stone driveway that day. I called several times for them to come back and fix it as it is far too heavy for two people to lift. I was finally told by a secretary that the manager said they came out as a one time curtesy and would not be back to fix it properly.. CURTESY ???? They caused the damage but refused to replace it back properly... sad.. I also hired them to spray a retaining wall for bees. I was charged but the bees are still there the next day.I always spoke highly of the *********** but lately, I wonder if they have a new management team that does not understand customer service.

Hi *******,We apologize for your disappointing experience. I discussed your situation with our Branch Manager and he advised that we will cover the cost of restoring the stone in your retaining wall. In order to ensure the work is done to your specifications and satisfaction, we ask that you select the contractor you prefer and send us the invoice. We are also happy to come take care of your bee issue. Please call our office and let us know what times work well for your schedule. We will also address any other questions or concerns you may have.Sincerely,********************Customer Relations Team

I was very disappointed in Fox pest control. I had contracted for an additional service at the tune of ******* which I paid in full. Then they turned around and charged me monthly installment for the monies that I just paid in full to the tune of $212. This new service was in addition to my monthly subscription of $70. The gentleman did not do as they said they would they did not provide the materials as they said they would. I was very very very disappointed. I did cancel my membership. They waved the cancellation fee for the monthly the subscription after some back and forth with a young lady named *****. And then a young man named ***** refunded the cost of the $212 and change and have the cost of the additional service. But I am now of the opinion based on the customer service in my paying my bill dutifully over the last year or so that my money should be refunded in totality for the additional service. They did provide me with half of the refund which was $1,010.32. however they should have refunded my entire monies which they did not offer. So I would feel like my refund. It was just an atrocious situation and it could have been managed much better. It could have been explained much better and the service of the end instead of just basically throwing me some items to what I feel was to shut me up they should have done better.

Hi **********,We're sorry that you were disappointed in your service and with our resolution. We worked to provide the refund that we felt was most fair and appropriate for this situation. We sincerely strive to have positive relationships with our customers, and we regret that we fell short of that with you. Thank you for your feedback.Sincerely,********************Customer Relations Team

They said they will offer treatment for 49 dollars per month but they kept collecting ************************************************************************************************************************************************** my house.i kept calling them several times to cancel subscription but they kept charging money even though i called them several times.Then their so called manager left me a message that cancellation fees is 240 dollars .I called them again this morning and whoever picked up a phone said that their company has no services to offer for scorpions elimination.But i hired them initially for that purpose in last November.i think their whole focus is to get customers and then keep charging money instead of focusing on any services they provide..I am very disappointed.

Hi ********,We apologize for your poor experience and the misunderstandings about your service. We have closed your account as requested and waived the early termination fee because of the issues you experienced. Thank you for sharing your feedback so that we can improve our processes.Sincerely,********************Customer Relations Team

I was approached by a young student salesmen who sat and discussed their services with me. Being elderly and both compassionate for this young salesman and on a fixed income I weighed in on compassion and with the thoughts of removing potential pests. This young man assured me I could cancel the contract at anytime so there was nothing to lose. I paid the intial $150 fee and the very nice and informative tech came to house a few days later and performed his service. One month later I received a $59 membership fee deduction from my credit card. It was at that time I realized I could not afford that deduction on a monthly basis. My call to the customer service person resulted in either a $250 cancellation fee or continued service. My good nature, trust in someones word combined with my failure to read the fine print has resulted in an expanse burden that hurts my survival. Im just looking to end this contract without any further expense.

Hello **************,We apologize for the misunderstanding about the price of your service. Because you were unclear that payments would be made monthly and this causes financial stress, we have canceled your service and closed your account with no early termination fee. No further treatments or billing will occur. If you need our help in the future, we hope you will reach out.Sincerely,********************Customer Relations Team

I hired Fox Pest Control Company, CT for mice control and signed a 1 yr contract. I was categorically informed that the technician will locate and fill all the holes in and out of the house to prevent mice entry in the house. I was informed that the technician would inspect the house, garage and attic to locate and fill all the holes and put mice traps and bate where required. The technician came at 630pm which was half an hour late. He started to look around the house and kept filling the gaps using steel wool mash and put 5 traps in the garage area. He came in the house and start looking for holes and found one hole under the heating board. He said that he is not going to fill that hole as this hole needs to be filled with silicon. I asked him if he has silicon with him to fill it up to which he refused and said that this is not his job. Then he moved to kitchen area and under the sink there was a hole at the pipe entrance. He said that this hole is too big (which is not true) and he can't fill it up as he doesn't have enough steel wool mash with him. I requested him to bring more mash and come back tomorrow and do the job. He said that he can't do that, and I have to re-schedule the appointment. I requested him to provide me with his supervisory number so that I can call him, to which he sudden flared up and started abusing me standing inside my house in front of my family. I politely asked him not to use such language while standing in my house and again asked for his supervisor's number. He started shouting and became more abusive and continuously using the * word in front of my family. My wife was so scared that she locked the door and started to cry. She even closed all the windows of the living room. The technician without telling me took the traps out of the garage and throw them in the truck. I called the customer service today and cancelled the contract. I also informed the receptionist that I am going to launch a review in BBB. I am deeply under shock.

Good Morning **************,We apologize for your upsetting experience. Fox team members are expected to act respectfully and professionally at all times, especially when inside a customer's home. Our manager will be contacting you to discuss this incident and ensure it is handled appropriately. Sincerely,********************Customer Relations Team

Yesterday, one of the *** reps visited our condominium community Peninsula at ************* in ***********. He tried to get homeowners to sign up for pest control services by claiming that others had already signed up and that we could split the costs. In fact that by not signing up, I was causing my neighbor to pay more. He gave this spiel to multiple homeowners.He claimed to have permission to come on our private property. Another lie. I wish that I could provide a negative star

Good *****************. We apologize for the poor experience you had with our representative. We appreciate your feedback and have shared it with our Sales Manager to discuss with his team. We strive to develop positive relationships with everyone we meet, and we regret that we fell short with you. If there is any assistance we can provide, please feel welcome to call our office.Sincerely,********************Customer Relations Team