Customer ReviewsforeReplacementparts.com, LLC

This company is very ominous, as it offers reasonable solutions, IT SEEMS, for hard to find replacement parts for our Gadgetry, Electronics, and Home Appliances. Alas, but is very obscure, takes the payment first with NO FOLLOW-UP or Product, just a "Processing" note in the Order. I want to say perhaps they are as busy as their bogus "Please Hold, We are Experiencing a High Call Volume" on their 800 Toll Free number. But is seems the fact they are nothing but a sham...??

Were truly sorry for the delay of this backordered item and for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible! We show that this order has been cancelled and a full refund has been issued. Thank you,Dispute Specialist www.ereplacementparts.com **************

Really poor customer **********************. Ordered a replacement blender jar - simple enough. Received some sort of huge round seal, so not even close to what I ordered. No huge deal - stuff happens. Called the customer ********************** number to get the correct item shipped. If only it was that easy. Since the order is already closed in their system, they can't just ship the right item. I'd have to order it and pay them again, then hope they ship the right thing this time. And.....it gets better......Apparently, I have to wait out some sort of 30-day "warehouse review" period, where I have to keep the wrong item they shipped and they will determine whether they want it back, in which case they will send me a return label. Otherwise, they'll let me know I can just dispose of it. Oh, and the refund doesn't happen until the end of the "warehouse review". So, they just shipped me the wrong thing, and get to hold my money hostage for a month without making it right. Awesome. The good news is that since I didn't want to send them any more money, I went to my garage and figured out a way to make the old jar work. So, I won't be sending them another order and payment to reward this cluster****.

We are sorry to hear that the wrong part was shipped. A full refund has been issued. Please discard the part received, this will not be required back as a return. I do apologize for the inconvenience. Thank you,Dispute Specialist www.ereplacementparts.com **************

Scam site, will never sent you your parts and will never reply to your messages.

We apologize for the inconvenience, and the we are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! We see that your order has been cancelled and a full refund has been issue .We thank you for your understanding and appreciate your business. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. Thank you, Dispute Specialist www.ereplacementparts.com **************

I ordered parts for a B&D Chainsaw, email disappeared from inbox, received many junk emails from company after 2 months I contacted them and they said they cancelled order due to they could not get SOME parts, I said why did you not break order into parts you have, parts on back order and only cancel parts you can no longer get and update your database... duh Then I reordered the parts they have and back order, email disappeared again from inbox, more spam emails, and after a month still no order, or sorry email, or anything, They do seem to refund my money ok but I'd rather fix my Chainsaw! Think they need an employee retraining/revamp.

We apologize for the inconvenience, but unfortunately, we are not able to place orders for discontinued parts. We provide our customers with the opportunity to ship the available part(s) by cancelling just the obsolete part(s) only. We do not break up orders with obsolete part(s) and ship some part(s) without verification from our customers. In some cases, the part(s) that are obsolete is required to complete a repair while making other part(s) unusable. We thank you for your understanding and appreciate your business. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************

Scam! Ordered two parts for my ******* line trimmer. Got a gas cap that fits and some kind of s**** on handle in place of the line guard. No response to multiple emails, no answer to telephone calls. Fraud reported to ***************. Too bad I can't give them a big fat 0 star rating.

We are sorry to hear that the wrong part was shipped to you and for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible! We see that you've filed a claim in the interim to have your concerns addressed and will be handle thought your financial institution. We appreciate your business and look forward to working with you again.

I paid for the ***** shipment, supposed to be 2 to 4 days, but it showed up I over a week later. I did not need them anymore. I had to buy screws from somewhere else. eReplacementParts.com blames *****, that may be true, but they have been having this same problem for a while now. It is hurting to hurt their reputation. (What are you going to do about? You going to keep letting it happen?) I talked to about four people I think about getting a refund. I was hung up on. I do not think anything was done on another call. It all came together when I got *********************** on the phone. She was wonderful. She was very helpful. Please contract me more about ***********************. I recommend her for a promotion of a management position right now. She can tell you more about what she did to resolve (my problem) the situation. It takes everyone to do their part of the pie to complete whole pie from start to finish. *********************** did her part and then some to help me out. She also found a problem in another part of their business. She could have hung up on me like the clerk before her did. She could have told me anything, called it a day. Once I got ***********************, she stayed with me the whole way. Called me back when we got disconnected. She told me would call back if that happened. Thank you ***********************. I hope they do promote you to a management position to help fix their issues with full authority to crack some heads. I got a full refund. It took a lot of work on my side to get it, but I did get it. I looked up reviews on eReplacementParts.com. Some of the same things happened to me happened to so many others as well. Out of 5 stars it was 2.28 stars. If I had read the views, I would not have gone with them. I will never, ever use eReplacementParts.com ever again. I will not recommend to anyone eReplacementParts.com. If I could take them to court for my time spent dealing with this matter I would. DO NOT USE eReplacementParts.com IF YOU WANT TO WASTE YOUR TIME OR RISK YOUR BUSINESS!!!

We apologize for the delay of this shipment in transit and any difficulty you experienced with our customer ********************** department. ***** operational delays occur for a variety of reasons which unfortunately eReplacementParts.com does not have any control over. We are pleased to hear that ***** was able to assist with the return and a full refund has been issued. We thank you for your understanding and appreciate your business!Thank you,Dispute Specialist www.ereplacementparts.com **************

Terrible. Do not use this company. Theyll sell parts that they dont have in stock, or have been discontinued. Then youll never get them.

We are truly sorry that the order placed for backordered parts one of the parts became unavailable from manufacturer with no listed substitution. This has been updated on our website. A full refund has been issued. I do apologize for the inconvenience.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************

We ordered a motor for our treadmill on June 1 2024 and have not received it ! I have called and they just tell me they are waiting to receive the part then they will send it to me. Its been 3 months it should not take that long to get this part. They sure took our money quick $306.34 . They could at least contact where they get the part from and find out why its taking so long and tell me why. Very disappointing.

We certainly apologize for any inconvenience this delay may have caused you. Here at eReplacementParts.com we do not produce of manufacturer these parts are we are at the mercy of the manufacturer. They did not give us a lead time of when the parts will ship out. Please bear with us, as I can assure you, we are working with this manufacturer to get your parts received in our warehouse and shipped to you as soon as possible. If you wish to cancel your backorder and be refunded, this can be completed online with our self-service option or by contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************

Garbage!! One month in and no parts or any updates on why its late. Pretty sure this company is a scam.

We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. We are showing this order was cancelled and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************

I placed an order on May 28, 2024. I have not received my order nor have I heard from the company. So, I called them at the phone number listed to check on my order for lawnmower tires. I was told that the "Wheel Asm Complete" which is the tire for my riding mower, wasn't in stock. The 2 "Wheel-gear 8 Inte" tires are for my self-propelled push mower. They put them aside. I really need the tires! So, I canceled the tire they didn't have in stock. That tire was $152.64. The 2 in stock were $19.38. The Sub-Total was $191.40. The ECONOSHIP (Rate) was $10.99 and the Sales Tax was $12.15. for a Total: $214.54. After canceling the 1 tire for $154.62, I was told I would be refunded $161.80. Ironically, after doing the math I found that they kept the ECONCOSHIP (Rate) of $10.00 AND they KEPT the Sales Tax of $12.15 the same on a much smaller amount of $38.76 for the 2 tires. The tax should have dropped, too. Here it is June 15th and I have to wait another 3-7 business days to get what should have already been here. So sad when businesses don't care enough for the consumer to at least let them know that there's a problem...but then, they have the money! SHAME ON YOU EREPLACEMENTPARTS.COM!!!

Thank you for ordering from eReplacementParts.com and we apologize for any confusing. Checking on your order we are showing that QTY 1 1x 634-05067 (Wheel Asm Complete) ($152.64/ea, $152.64 tot.) was deleted from this order. The total refund amount was for $161.80. This included both the part and SC state tax. We are showing you selected the Econoship Ship option to have the remaining parts shipped. As shown on our website this option selected is $10.99. The total amount charged on this order $52.74. We have resent the order confirmation. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************