Customer ReviewsforDahle Used Automart Murray

Purchased a vehicle from this dealership in February 2023, drove it off the lot and not even 5 minutes later the oil pressure light was flashing at me. ********** inspected the vehicle and determined it was a blown motor, fought with the dealership for about a month before they finally decided they would give me my money back. It took them a whole additional month to send the check to my bank, The salesman are shady and lied to me multiple times during this process, they even went as far as giving me a fake tracking number to get me to stop calling. One guy even got on the phone and starting swearing at me.I ******* recommend this place to my worst enemy. They are horrible people and horrible business

Dear Brandon, We are deeply sorry to hear about your experience with our dealership, and we sincerely apologize for the inconvenience and frustration you have faced. We take your feedback seriously, and we want to make things right. The situation you described is certainly not reflective of the high standards of service that we aim to provide. We understand your frustration anytime vehicle issues arise. I know we made this right by accepting the return of the vehicle which I know many pre-owed dealers do not. We have investigated the matter with the check to pay off your loan. The amount that was given to us by your lender was not correct and we promptly issued a second check to pay off your loan. We have taken steps to address the issues with our team to ensure this does not happen again in the future. Rest assured, we are committed to improving We are grateful for your patience during this challenging situation, and we can confirm that your refund has been processed. We understand the time it took was far from ideal, and we apologize for the delays you experienced. If you have any further concerns or need assistance with anything related to your experience, please do not hesitate to reach out to our management team directly at 801-312-1620 We are here to assist you and address any remaining issues.

So, I went to look at an SUV and really liked it. After a price had been agreed upon ($12,500) and I had checked and double-checked with the team that only documentation, tax, and title were beyond the original fee (seriously, I asked and checked like three times) I had my mechanic look at the car and paid for an inspection and felt ready to go. There were several issues, but the team said they would take $500 off the price to accommodate me performing those repairs (which my mechanic said would cost $900). They put up a big fuss about changing the price, but when I offered to walk away they agreed and re-stated the price and I confirmed the only extra charges.After all the hassle, when I went to what I thought was just paying and driving the car away the next day, the finance man stated that they would only sell me the car with a ******* warranty! A third the price of the car, adding up to $8,000 above the *** value, and very much not worth it at all. Essentially, over five hours of my time had been wasted on something they could have mentioned to me WAY earlier. Had I known they would add the warranty, there would not have been a single chance I would have even considered the car (I was very firm on my out the door price when speaking with everyone).Beyond the unconscionable business practice of adding on hidden fees after agreeing to a firm price, my brother and I overheard a conversation in which one of the salespeople was gaslighting, shaming, and I'd say manipulating a customer who came in to exchange a car and saying: 1. the *** value wasn't true of either car. 2. He ought to accept less for his car. 3. He was crazy (that word was said) to think he could ask for as low as $2,000 ABOVE the *** value for the car he wanted to buy. My brother and I literally looked at each other at the same time and we both whispered, "What a sleazy salesman!"Overall, given the quality of the people and business practices here, I could not recommend this dealership less.

Dear Alyssa, We would like to express our sincere apologies for the experience you had at our dealership. It's disheartening to hear that you encountered such frustration and inconvenience during your visit, and we genuinely appreciate you taking the time to share your feedback. We understand how important transparency and open communication are in a business transaction. It's clear that we failed to meet your expectations in this regard, We have reviewed the situation you described, and we acknowledge the importance of being clear and upfront about any additional fees or warranty options. Your feedback highlights a significant area where we can improve our processes to ensure a smoother and more transparent experience for our customers. We will address this issue internally to prevent such miscommunications from happening in the future. Our goal is to provide a positive and trustworthy experience for all our customers. If you have any further concerns or if there is anything we can do to rectify the situation, please do not hesitate to reach out to our management team directly at 385-469-0065. We value your feedback, and we are committed to making the necessary improvements. Again, we apologize for the frustration you encountered and appreciate the opportunity to learn from your experience.