ComplaintsforRichs Cars N Credit, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They sold be a unreliable unsafe vehicle they sold it to me while it was in the shop before I even got to look at it or test drive it and when I got it it has been peace together from their junk yard in the back of their shop by uncertified mechanic and when I drove it off lot it broke down tranny over heated front end shook like crazy no floor board by shifter so the heat of tranny came inside cab clutch was out throw out bearing out leaks oil have not even got it home charge me $26,000 for it it's a lemon also gave me dealers warranty and have not stood by it I drove in there with different vehicles truck sitting in parking lot and call them ask them how truck coming along and they said it was in shop and it sitting in parking lot still had it appraised at young Toyota it's only worth $5,000 they are not standing up to their dealership warranty they have lied to me they have not fixed the truck at all they will not let me talk to Rich the owner of company and we did not anything about the problem or see the truck untell paperwork was signed on truck because truck was in their shop and also found out through car fax that they had truck at a dealership for Toyota and waa told everything that needed to be fix and they did not fix the problems at all this truck just sitting in their parking lot one excuse they lost the keys their just lying and making excuses and taking me to the cleanersInitial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4.17.18 I purchased a vehicle from rich on 5.9.18 vehicle had a major electric failure where it had to be towed I requested a full refund for the vehicle and was told that the repair would be taken care of. Recently placed vehicle for sale and went to pay the remaining 350 left on loan and was told balance is 1206 the repair was thrown on the backside of the loan along with late fees associated with the repair.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.