ComplaintsforMarquee IT, LLC
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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was attempting to register my WellCare card. I received a call from Marquee IT LLC. They accessed my computer and told me it was running slow and there were a lot of programs running in the background. They told me they could clean up my computer to correct the problem. I unfortunately gave them a lot of personal information. They told me the charge would be $149,900. They wanted me to enroll in a monthly service for $39.00 per month. They told me to turn my computer off for 4 to 5 hours. I told them I did not want them to clean up my computer, and not to charge my credit card. I am very concerned that they have access to my computer.Business response
01/13/2022
We only have access to somebodys computer if they give us permission. The customer even has to install something for us to even be able to. If this customer has declined our services there is no need for her to worry about us having any access. Im not sure why this is a complaint or what resolution she is wanting here? Since she declined our services this isnt even a customer of ours. I would however like to clarify one thing. We never contact anyone unless they have filled out a form requesting us to do so. At that time, and with their permission we will go through their computer with them and see what problems they are having. Once any issues are found we offer our services to fix them. If they want our services we can continue with them. If not we disconnect and no longer have any access to their computer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.