ComplaintsforVollkommen Construction, LLC
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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved into 4004 W Ski Jump lane about 2 months ago. The builder has failed to properly secure sinks/showers(the caulking was missing or not placed correctly). My floor are damaged as well. BUT the biggest issue is that they failed to charge 10 of the units A/C units. The property management was informed on 4/28/23 about units being very warm and the A/C not working properly. The property management company said they reached out to the builder on 5/1/23 letting them know that the freon had not been put in the A/C units and that temperatures were in 80-85 degrees in the units, at times warmer. The response I have been given is that it has to go through the original HVAC company that was contracted by the builder due to it being a warranty issue. I have not heard anything from the builder or any HVAC company. I keep getting old that they will call you and then nothing happens. I also reached out personally to the builder after getting this response for 3 days. I was denied the information on the builder by the property management company (MAXX), as well as the HVAC company information. This on going issue is affecting my health(migraines/fibromyalgia), and is affecting many of the other tenants without A/C, including young children and adults with underlying health conditions. I've requested for a 3rd party HVAC to come handle the situation and was denied. They have offered compensation for this issues nor an ETA for resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.