ComplaintsforSteve's Automotive Specialists

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had extensive work done on my 2005 Ford Explorer 05/15/2019. The work cost me $3,128.71. I paid this amount. I drive my vehicle almost daily. On this last snow storm I got stuck and had to use 4x4. Which wasn’t working so I took it to Steve’s for diagnostic and an oil change. Was told I have several issues that needed to be fixed, but couldn’t fix 4x4 without doing a “level 2” check. I agreed to the $200 diagnostic. Then was told they couldn’t find the issue and need to tear my transfer case apart for $1,527.82. I said no, I provided my old paper copy bill that showed that they had fixed almost all these issues in 2019 and 23,000 miles ago. Was told that my “warranty” was up and that don’t matter at this point. I was led to believe that on the first work done they stand by their work and product which I found out they don’t. Looking at the new bill they are now charging more and doing a 5 year warranty. No where on my old bill does it list any warranty of any kind, just an assurance from them in the store when I had original work done. I feel that I was scammed out of the $3,128.71 and mislead only to return with the same failed parts and now need to pay approximately double and according to them and paperwork this still doesn’t cover the cost of fixing the 4x4. I would like a refund of the $3,128.71 so I can seek out another mechanic and get my vehicle fixed the right way. First job was done at Steve’s in SLC and this time the one in Sandy. Same company same owners.

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