ComplaintsforGentry Finance Corp
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Complaint Details
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Initial Complaint
02/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
they call every one of my references every single day they call my employer every single day disrupting business for no reason other then the get back at me for giving them a poor google review my employer has told them to quit calling the business if and the continue to every day i also believe they have given my email and phone number to spam sights as other google reviewers have clamed i get 100 spam emails a day and 20 spam calls a day ever since i started having issues with the company the manager is very petty and treats all consumers bad she also only excepts payments through seiten account they will not accept my debit card to pay my bill then harass my friends and family daily and do not stop when askedBusiness response
02/19/2024
Unfortunately, when a consumer does not adhere to their contractual re-payment terms, we have no other choice except to start collection activity. However, please be advised that the branch office has been instructed to make no further calls on the account.
So there is no confusion, this does not relieve the consumer from the debt owed, only that we will not be making any calls.
Regarding the complaint as it refers to spam mail and getting spam calls, I simply do not know how our office staff could even facilitate such a thing. Additionally, when questioned, these allegations were adamantly denied.
Incidentally, I am the admin for our Google presence and receive all such google reviews. I have gone back one year and find nothing from the complainant.
Thank for allowing us to respond.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.