Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

JJ Hardwood Floors has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJJ Hardwood Floors

    Hardwood Floors

    Current Alerts For This Business

    Licensing:
    BBB confirmed that JJ Hardwood Floors had not obtained a necessary license from Utah DOPL - Professional Licensing. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.dopl.utah.gov - 801-530-6628

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Specialized sanding & refinishing installation & restoration of hardwood floors.

    Business Details

    Location of This Business
    651 E 800 S, Salt Lake City, UT 84102-3533
    BBB File Opened:
    1/6/2021
    Years in Business:
    4
    Business Started:
    1/14/2020
    Business Incorporated:
    1/14/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Justin J. Johnson, Owner
    Contact Information

    Principal

    • Mr. Justin J. Johnson, Owner

    Customer Contact

    • Mr. Justin J. Johnson, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrea B

    1 star

    06/19/2023

    *************************** of JJ Hardwood Floors is a liar and a thief. The work he and his company did for us was despicable at best. JJ Hardwood Floors installed flooring in out home in 2021, which was installed improperly which then caused several issues, including separating and cracking almost immediately. After several attempts trying to resolve this with him with no response, he finally reached out and said he would assist us in replacing the floor. He was to give us a credit for the flooring previously purchased and we would upgrade the flooring as an additional cost to **. We paid *************************** $7,120 for new flooring in November 2022. It took several phone calls and texts and we were finally able to get our flooring delivered from National Wood Products in February 2023. We were not able to ever get hold of ****** after the flooring was delivered to install the new flooring as he promised. We finally had to hire a different contractor to install the new flooring, which just happed this month (June 2023). National Wood Products has reached out to ** indicating that *************************** did not pay them for the wood that was delivered to us in February 2023. We paid ****** $7,120 for that flooring. National Wood Products shows that ****** owes them $5,563. So no only did we pay more than the cost of the flooring, but ****** kept the money we paid to him to obtain the flooring from National Wood Products. *************************** should not be able to do business like this. He is very unprofessional, a liar and a thief.

    Local BBB

    BBB Mountain West

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.