Customer ReviewsforJerry Seiner Dealerships

They sold the vehicle I had placed a deposit on then told me I didn't. I had to show up in person to show them the transaction, but it was too late. They did not replace it with the same features and the new vehicle had so much damage that their collision center had to repair it. The NEVER return calls or messages. Most recently, there service center returned my vehicle with glue/adhesive on 3 of the panels. These are only SOME of the reasons I will never buy from here again.

We regret to learn that your recent experience has not met your expectations. We are committed to ensuring the satisfaction of our customers, and we take your feedback very seriously.As discussed with our leadership team and you, we have offered two option to address the issues youve encountered:Exchange Vehicle: You may choose to exchange your current vehicle for a different vehicle that better suits your needs. Our team has sent you alternative vehicle options and will ensure a smooth exchange process.Repair Current Vehicle: If you prefer to keep your current vehicle, we can arrange for a comprehensive repair to address any issues youve experienced. Our skilled technicians will work diligently to ensure your vehicle is restored to optimal condition.Please let us know which option you prefer, and we will make the necessary arrangements promptly. Your satisfaction is our top priority, and we are dedicated to resolving this matter to your complete satisfaction. Thank you for bringing this to our attention and for giving us the opportunity to make it right

They dont even deserve one star. It took them 4 months and 3 weeks to do a 3 hour job. Then they said it was fixed and when I went to check it out I found that it wasnt for the main problems it was taken in there for, and when I called them back to tell them, their response was that they forgot to do it. And this was after 7wks of my car being there. It was unbelievable. I was so upset I called the *** of the Midvale dealership, they got me loaner car after not having one for 7wks., I was promised they would do all this stuff to my car for all the inconvenience they caused me, the only thing I got free was a oil change and a wash and they waived my $100.00 deductible. Then they called to tell me it was ready but they couldnt find a windshield, They out right lied to me. I called around and found there was no problem getting one at all for my car. So I called them out on it while it was still there, he asked who I had called so I told him and he said he had called that one also and was told it would be on back order for 3- wks. Theyve already had my car for 4-mos. Whats 3- more weeks. But the fact that he lied to me about it made me wonder what else have they lied to me about. My late husband and I have purchased 4- vehicles from Jerry Seiner but this one is the last one. I really thought Cadillac stood for more, the sign of excellence, *********, sadly I was proven wrong. Im retired and live on SSD and Im a widow and I feel like I was gravely taken advantage of. Its not like they didnt get paid for the work they did. They just didnt want to do it. They did nothing they said they would do for all the inconvenience they put thought, the windshield was a big thing for me and I told them that. But they didnt do it. Now I have to pay $550.00 to get one put in, where they would have gotten a discount. The service department is terrible from management down, very dishonest people, cant believe they would lie to me. SHAME ON YOU Jerry Seiner down town!

Review By: ************************* *************************** Zip Code: ***** Submitted: 01/25/2024 Review ID: ****** We would like to address the concerns you raised in your recent review regarding the service experience at Jerry Seiner. We appreciate your feedback and would like to provide clarification on certain aspects of your visit.Firstly, we want to express our gratitude for entrusting us with your **** Deville during the extensive parts sourcing process. We understand the challenges this presented, and we appreciate your patience throughout the entire procedure. Your comfort and satisfaction are of the utmost importance to us.Our team worked diligently to source the necessary parts, going above and beyond to order them from ***********. We provided regular updates to keep you informed of the progress, and we are pleased to hear that our service representative was able to maintain a pleasant and communicative relationship with you throughout the process.Regarding an issue with the seat track, we want to clarify that, despite challenges with your extended warranty company, we took the initiative to cover the expenses associated with the seat track repair. Our commitment to your satisfaction goes beyond what is typically expected, and we are glad we could resolve that particular concern to your satisfaction.In regards to the cracked windshield, we regret any frustration it may have caused. We empathize with your disappointment that your extended warranty company declined coverage for the windshield replacement. Unfortunately, for the specific model of your vehicle, we exhaustively sourced options and, regrettably, found that no suitable windshields were available. We understand this added to the complexity of your service experience, and we sincerely apologize for any inconvenience it caused.As a gesture of goodwill, we went the extra mile by providing a complete detail inside and out for your vehicle.We appreciate your understanding and look forward to the opportunity to continue serving you in the future.Jerry Seiner Dealerships

Looking for quality parts/service and great customer care? Keep looking. We spent $4600 to fix the power steering on our 2012 Chevy Traverse in 2021 at Jerry Seiner Chevrolet Service. We figured the dealership would get us the best parts and service. BAD DECISION. Our power steering started to go out again after only 2 years so we took it back for follow-up and they said the parts were out of warranty and they could fix everything again for another $4600+. Wait, what?! After we questioned this, they came back and said they really knew what the problem was and could do it for only $500. Huh?! OK Seiner, I don't know what the problem is, I just need you to make it right like you were supposed to do 2 years and $4600 ago. Our service advisor, ***** told us management had graciously offered a $25 discount on the repairs. Now you're being insulting Jerry Seiner. We've spent $7000 in repairs over the last 2 1/2 years and this is the thanks we get?Sadly, this isn't an isolated incident. We had the exact same thing happen with a bad alternator they installed but luckily for us was still under warranty so they HAD to fix it. You'd have better luck pulling used parts at a salvage yard than letting Seiner install their "OEM" parts. We've been loyal and overlooked their frequent miscues and "faulty parts" for years for this, $25 off another repair? No thanks. We'll take our business elsewhere. Good luck finding another 10+ year customer ********************.

*************, thank you for taking the time to speak with me on the phone today and allowing me to facilitate an acceptable resolution with you. I look forward to assisting you with ******************* needs!

After many attempts and beyond patience with the service department and *********************** (Director) regarding our '21 Black GMC Denali Truck to get the following services completed (front brakes and driver side mirror replaced) (second time of horrible **************************** today has been two weeks it has been in their possession and still no response or completion? My husband has personally approached ***** regarding this problem who assured us it would be ready for pick up on Veteran's Day, but as I figured, no call or readiness. We feel we have been disrespected and ignored due to not being offered a rental at their cost considering the circumstance. By experience, I've been offered in the past a rental at no cost if the dealership is going to keep our vehicle for a long period of time. We have spent up to $700 in Uber costs to get to/from work, outside activity functions and school activities. ***** represented that he cannot issue any credits to us or our part/labor fees considering what we've been through and frankly is still without our truck. Our first bad experience the response from Jerry Seiner has stated, we apologize for the inconvenience, but call us. Until this day, our first issue hasn't been recognized.

Mr. ******** vehicle came in to service on 10/31/2023 with a compliant of grinding noise coming from drivers front area and brake pulsating. ****************** has an extended warranty company that authorized us to do repairs with aftermarket parts. ****************** ask that we use GM parts instead and he would paid the difference. ****************** came in the dealership on Friday November the 10th and spoke with *********************** about his vehicle. He was told it would be ready for pickup that afternoon. He asked if we could ***** the fee for the difference in parts because he was without a vehicle and had been paying for uber. He was told it would be up to his extended warranty company to cover that cost but we would submit those on his behalf. ****************** did not return the afternoon of November 10th. He did pick up his vehicle on Tuesday November 14, 2023. It was recommended to bring his uber receipts in so we could assist with getting his extended warranty company to cover the cost, however, the customer has never produced them.

My experience with the manager at Jerry Seiner was he was a Swindlers and cheat. I will never buy or sell from that company again.

Review ID: ****** ************************* I hope this message finds you well. In reading your feedback regarding your experience with a manager at Jerry Seiner, we would like to extend our sincerest apologies for any dissatisfaction or inconvenience you may have encountered.Your feedback is important to us, and we take such concerns seriously. However, upon further investigation, it appears that we do not have a record of your purchase or interaction with our company. We want to ensure that every customer has a positive experience, and we are genuinely sorry if your perception of our manager did not meet our usual standards.To assist us in addressing your concerns more effectively, could you please provide additional details regarding the date and nature of your interaction with our manager? This will help us investigate the matter thoroughly and take appropriate actions to prevent a similar experience in the future.Your satisfaction is our priority, and we value your input as it helps us improve our services.

Recently purchased a 2023 Kia ******** from this dealership and have had a number of issues. Some of the issues I could have avoided had I been less trusting of the dealership from the onset. Below is some of my advice if purchasing from this dealership. Buyer beware!1) Beware of the additional extended warranty that they add on by default when going over financing. The sales pitch they give makes it sound like it is default coverage courtesy of Jerry Seiner going above and beyond for their customers to protect them. These warranties are HUGE profit for the dealership, and are serviced by a third party which essentially absolves the dealership of any responsibility when the warrant isn't honored down the road. Their sales pitch on this is not transparent and you should be aware.2) THOROUGHLY inspect the vehicle after they wash etc. When I finally completed the sale they had washed the vehicle and had it waiting for me. I couldn't tell when the windows / car were dirty prior to the wash, but there was scuffing on the hood from the protective covering (which they were able to buff out and took care of) and there was a hair trapped between the window and the tint which had to be re-done 3) They are understaffed and disorganized. They lost my second key and told me one of their sales staff had likely taken it home by accident. After two days they were unable to locate the second key so they ordered in a new one. When I went in to have the key cut and programmed the parts desk informed me it had been sent to the other Seiner dealership and had been lost, requiring they overnight ANOTHER key. I've had the vehicle now for two weeks and they are yet to get me the second copy of my key

Thank you for taking the time to share your feedback regarding your recent purchase of a 2023 Kia ******** from our dealership. We sincerely apologize for the inconveniences and issues you've experienced, and we would like to address your concerns or unless these concerns have already been addressed?We want to clarify that our goal is to provide transparent and helpful information to all our customers. Regarding the extended warranty, we understand your frustration with the default addition during financing. We value your feedback, and we'll work on making this process clearer and more transparent for our customers moving forward. We always want our customers to feel confident in their purchases, and we appreciate your advice on how we can improve.Regarding the condition of your vehicle after the wash, we regret that there were some issues that came to your attention afterward. We strive to deliver vehicles in pristine condition, and we're sorry for any oversight. Your feedback highlights the importance of thorough inspections, and we'll take steps to enhance our quality control measures to prevent similar situations in the future, but i see that this issue was resolved on 7/13/2023 Regarding the matter of the missing second key, we understand the inconvenience and frustration this caused you. We acknowledge that we fell short in handling this situation promptly and efficiently. We have already reviewed our internal processes to ensure better coordination between our dealerships and prevent similar issues from occurring again, but i see that this has been addressed and you have your "second key", this was been taken care of on 7/25/2023 We deeply regret any negative experiences you've had with us and assure you that your concerns are taken seriously. Our customers' satisfaction is of utmost importance to us, and we appreciate your candid feedback, as it helps us grow and improve as a dealership.Thank you for giving us the chance to address your review, and we wish you many enjoyable experiences with your 2023 Kia ********.Jerry Seiner Dealerships

We bought our new Kia ********* at the dealership. The check engine light is on. The next available appointment is in two months! AND, the service manager (*****) doesn't return calls. A check engine light is not something to be taken lightly and driving the car can damage the engine. 100% regret buying this car from them.

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with the check engine light issue on your new **** Your concerns are valid, and we understand how important it is to have this matter addressed promptly and efficiently.We do have a process in place to ensure that no customer has to wait for an extended period, with a check engine light on. We have immediately taken note of the situation and are working diligently to improve our appointment availability and communication process with our service manager, *****. In the meantime, we would like to offer our sincerest apologies for the inconvenience you've faced. If you haven't already, we urge you to reach out to our customer service team or another service advisor to schedule an immediate appointment to diagnose and resolve the check engine light issue. Alternatively, if you feel uncomfortable driving the car, we recommend contacting our roadside assistance service to explore options for safely transporting your vehicle to the dealership.We genuinely regret that this situation has marred your experience with us, and we want to regain your trust in our brand and services. Please be assured that we are actively working on improving our processes to prevent similar occurrences in the future.Thank you for bringing this matter to our attention.Jerry Seiner Dealerships

We have been trying to get warranty work done since purchasing our vehicle and can't get any help. My husband and I both have been calling and leaving messages and can't get anyone to return our calls to schedule an appointment. Definitely the worst dealership we have ever dealt with. They just want your $ and don't want to have to do their job.

We hope this message finds you well. We take all customer concerns seriously and value the opportunity to address any issues that *** arise.Upon our investigation into our records, we regret to inform you that we could not locate any information or transaction history associated with your name or contact details in our database. It appears there might be a misunderstanding or confusion regarding the purchase of a vehicle or warranty from our dealership.As a responsible and customer-centric business, we strive to provide the best service and ensure the satisfaction of all our guest. We uphold the highest standards of transparency and accountability when dealing with our customers, and we are committed to resolving any genuine grievances promptly.To better assist you, we kindly request that you provide us with more specific details related to your alleged purchase, such as the date of the transaction, the name of the salesperson, the vehicle model, and any other relevant information. This will help us conduct a more extensive investigation into the matter and identify the root cause of the issue.Rest assured, if we discover any errors or lapses in our records, we will take immediate action to rectify the situation. Your satisfaction is of utmost importance to us, even if the initial transaction could not be found.Jerry Seiner Dealerships .