ComplaintsforAction Plumbing, Heating, Air and Electric

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  First they asked me $ *****, for upgrade breaker panel and outside meter box, so I called another company who offered to do the same job for $ 8000, so I cancelled Action Plumbing and hire the second company, anyways they showed up at 9.00 am with people ready to start the job, I told them remember that I cancelled the deal with you, but they say we will do the job for $ 7000, so I said ok, finally they did half of the job and left, when I called to complain one guy showed up telling he is the main manager and if I want the job to be complete I have to pay $ **************************************** I was alone at home, so scare about this man.

• Initial Complaint

  10/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Was quoted an extremely high price for a plumbing job and questioned the high price. The plumber used high-pressure sales tactics and fear to coerce me into agreeing to the job when I mentioned getting other quotes. When I got another quote that was much lower and cancelled the job (within 15 minutes), the company then charged me $760 cancellation charge which they never told me about until I cancelled with them. All my interactions were over the phone.

  

  Business response

  10/23/2024

  Hello,

  We have received the customers response and understand they are frustrated that they were charged a cancellation fee when they canceled shortly after our tech left their residence. Our cancellation policy is disclosed on the invoice, which has to be agreed to and signed prior to any work being started. Our cancellation states that any cancellation will result in a 25% fee of the quoted price. Because the customer signed the invoice effectively agreeing to the cancellation policy we are not in a position to offer a refund. The customer can call us directly at ************ if they have further questions.

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7/8/2024-Action plumbing came out to unclog a pipe. We were later told our sewer line has shifted and was broken. We were told this is an emergent situation, and they will get their crew out the following day. We were told because of the severity of the issue, we shouldnt flush any TP or waste until it was fixed. After 4 days the crew located the pipe, it was not broken, but "bellied" . We paid half upfront, and the other half when we were told there were other bellies in the pipe which will cause issues and they reccomended a liner be placed in the pipe. Again, we agreed to the work. After MANY excuses, the work was finally finished on 7/25, however, they still have equipment here 5 days later. Turns out because the pipe was not actually broken our home owners will not cover it. We were lied to and misled about the condition and severity of the issues. We have paid over 17k for this service that did not need to be done, we have damages to our yard, car, sprinklers, sidewalks from the crew. We have false invoices where the plumber said the work was completed on the 19th. The false invoice is not what was electrically signed at the time Auth was given to do the work.

  

  Business response

  08/09/2024

  We have received the customers concern and understand their frustration. **** the Underground Manager was able to talk to the customer and came to an agreement on $1000 off his bill and the customer was satisfied. For the sidewalk according to our Permits Coordinator she applied for the *** Permit on 8/1, to repair the sidewalk. She called the customer and informed him of this. The city just emailed this morning, 8/7 that it is ready to pay. She submitted the payment. We are waiting for them to issue it, so we can repair the sidewalk.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In December of 2018 Connectionz responded to our call. This is before *** bought out Action Plumbing and Air Conditioning. The responded to our need for a Water Softener and to re-route a bathroom shower line. *** also noticed that our furnace was shot and that the air conditioner was over 20 years old. He also found that we had a belly in our sewer pipe that was problematic. Total bill was north of $15K. We were happy to have heat. Spring of 2019, as weather heated up, we found that the ** did not work. No coolant in the system. No problem, They came back and fixed the leak. seemed to work until 10 months later when it didn't work anymore. Meantime, I needed a second ** unit in my house, and I called Action. I'm not sure why I figured that my experience would be much different. Now I have two systems that leak. Then they came out to do a complimentary electrical inspection and told me that they needed to install a second panel and a surge protector for my house for $5,000. That wasn't enough, I needed a new furnace because my old one was leaking Carbon Monoxide. $8000 later I was ready for another $2000 to spend on a plugged drain that was backing up to my washing machine. After tearing out my drywall and rerouting a fitting I was assured that all was well. A couple of loads of laundry later proved that not to be the case. My basement ceiling was ruined. to the tune of $1200 to replace it. Later, they came back and using a scope, they found the source of the problem. I still had to deal with the mess and they never did properly ****** the overflow drain. That brings me to my current problem. ****, one of their techs responded to my call to fix my ** (Which to date has never worked properly.) He informed me that it would be $700 to recharge my system and do a hard start. He suggested though that they take a look at the line form the outside fan to the condenser though as he suspected a link.Said that it would be $3500 to replace.Still no wo

  

  Business response

  07/17/2024

  Hello, 

  
  We have received the customers complaint and understand they are requesting a refund for all work we have completed since 2018. On 07/12/2024 our HVAC manager ***** was dispatched to the customers residence and addressed both A/C units so they are cooling properly. In regards to the leaking washer, one of our plumbing technicians will be calling ******************** to schedule a follow up to diagnose that issue and determine where the leak is coming from.

  
  Thank you, 
  ACTION Plumbing, Heating, Air & Electric
  

  
  

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to be satisfactory to me.  Though my house is still crazy hot in the afternoons and my ecobee keeps sending me a notice that something is wrong. After spending so much money, I should be able to have a cool house. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/5/24 Action Plumbing was hired to provide irrigation, and line adjustment to sewer system against the house. During yard work multiple sprinkler lines were damaged, ripped, or broke during excavation of dirt, and installation of metal protection shroud in the ground. We notified them of the multiple breaks in the lines were the shrubs were pulled out, and was told a 3 party vendor would come out to fix/ replace lines. The vendor came out, and damaged the lines further, did not use the correct gauge hose which resulted in loss of pressure to sprinkler system. They also did not dig the lines nearly deep enough in which in the winter time would have easily been subject to freezing lines. We have called multiple times with 0 response from the 3 party or action plumbing. Action has refused to call us back to fix the problem, and has not come back to the property to resolve the issue. As of now our yard is still damaged, Action has 0 interest or plan to contact us or the 3 party to have it resolved. The company has damaged our sprinkler system, and says they have done more than enough by sending the vendor out the first time who did not even remotely, or properly install the new lines in the yard. It has now been 2 months since the company has been made aware of the problem with no compensation or call to us has been made.

  

  Business response

  07/16/2024

  Hello, 

  We have received the customers complaint and understand they are wanting our company to fix their sprinkler system. Our company does not specialize in sprinkler systems or lawn accessories. As per our invoice we do not include landscaping and irrigation in our sewer repairs. While we understand the sprinkler system was damaged due to the ground excavation done to repair the sewer line, this is not something that is covered in our service agreement. In an attempt to resolve the customers concern and assist the customer we hired a 3rd party specialist to address their issues. At this time, we have completed the work that our company was hired to do and we have done our best to resolve the sprinkler issue by contracting a qualified company to perform repairs. If **************** is dissatisfied with the work done on their sprinklers, we recommend reaching out to a sprinkler company for further assistance.

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric

  Customer response

  07/20/2024

   
  Complaint: 21965036
  
  I am rejecting this response because: As a corporation with a long standing good reputation in the ****************, it really disappointed me that Action are not taking responsiblity for there subcontractor work. The subcontractor which was a sprinkler company didn,t even come out to see what kind of work performed. I understand Action is not in the bussiness of fixing spreinklers however they still should be held responsible for there suubcontractors work
  
  Sincerely,
  
  *********************

  

  Business response

  07/26/2024

  Hello, 

  
  We have received the customers rejection of our response. While we can understand the customers disappointment in the services provided by the 3rd party sprinkler company, the sprinkler company was hired as courtesy because landscaping was not included in our services per our invoice. Hence, this was  not a situation where we hired the sprinkler company as a contractor. At this juncture, we have completed all services we were hired for and we cannot oversee a 3rd party company. If **************** needs further assistance with their sprinklers. We recommend contacting a landscaping or sprinkler company. We appreciate the BBBs assistance in closing this complaint.

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

  
  

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are without a doubt the WORST company I have ever dealt with. I am now going into the 6th week of a job that I was told would be completed in a week to 10 days and it is still only halfway finished. My front yard is trenched and completely torn up with no end in sight. They work for a few hours a day then leave I have not seen any workers here for more than a week. They promise to return phone calls but seldom do. I have asked the manager/general manager to call me at least 4 times but I have never heard from him. I went to their main office to talk to someone in person but it was gated and I could not get in. So, I called the office and asked that the manager or someone that was in charge call me. I was told they would call me in a 'very short' time. By end of day I did not receive a call from them. I called two other times that day and was told the same thing. I never heard from them. This has been the case for 5 weeks. I have not yet spoken or received a call from someone in authority The dig crew hit and punctured a 5" gas main line and they did not even come to the house to tell us to evacuate...they just scattered and it took the fire department to come to our door to tell us to leave until it was repaired. I have been told several stories that do not ring true for reasons that work is delayed. Just one stall after another.

  

  Business response

  07/02/2024

  Hello, 
  We have received the customers complaint. We can understand Mr. ****** frustration with the delay of the job completion however the time its taking to complete our work is due to city ordinances and approvals. The city of ********** hadnt given us the green light to continue until this past Thursday and our crew resumed work yesterday on July 1st. We are doing everything in our control to complete the job as soon as possible.
  

  Thank you, 

  ACTION, Plumbing, Heating, Air & Electric 

  Customer response

  07/02/2024

   
  Complaint: 21914008
  
  I am rejecting this response because: I do not believe that the city is the cause of the delay. I have called the city twice as well as the Central ***** Sewer District twice and I have never been led to believe that they had any issues with permits, inspections etc. I have still not received a call or visit from anyone in upper management despite several calls to them. I am impressed with the progress being made today. The crew arrived here before 10:00 AM, there are several people working and some progress seems to be being made....finally. We are starting on week seven of the project.

  
  
  Sincerely,
  
  *********************

  

  Business response

  07/05/2024

  Hello, 

  We have received the customer's response. Central ***** sewer had required us to use parts and materials that were not available. We had to negotiate with the city to gain approval to use other parts and materials to complete the job. This back and forth was the reason for the delays as there are multiple moving parts when construction is involved. As ************** has stated we have resumed work and are doing everything in our power to complete the job as soon as possible.

  Thank you, 

  ACTION Plumbing 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is with Action Plumbing, heating, and air and specifically by one of their technicians, ****, during a recent visit to my property. I believe management is aware of predatory practices and condones them for the company's financial gain. **** came to inspect our HV** system due to concerns we had with its performance when it stopped cooling. Without thoroughly examining the unit, he proceeded to inform us that the compressor was faulty and quoted an exorbitant $11,000 for an entirely new ** system. This diagnosis and the subsequent quote were given without even opening up the ** unit for a proper assessment. We sought a second opinion from another HV** company. The technician from this company identified the issue within 15 minutes of inspection and promptly fixed it with a $50 part. Contrary to ****'s alarming claims, the repair was straightforward and did not require any extensive replacement.The vast discrepancy between ****'s diagnosis and the actual problem identified by the second technician has raised serious concerns about the integrity and honesty of the service provided by this company. It appears that **** deliberately misled us to push for an unnecessary and expensive replacement. Based upon reading reviews of the company it is clear that being dishonest is a pattern of behavior for **** as he is mentioned in multiple one-star reviews. Each time this company receives a bad review they give a similar response that they care and are sorry and want to fix the problem and to contact customer support. It is clear that this is all talk and no action. I have tried to talk with a manager and am unable to do so. I believe this company has a pattern of engaging in predatory behavior and preys on the public's lack of knowledge for their own financial gain. This is not a one-off experience. The public needs to be protected from predatory practices.

  

  Business response

  06/27/2024

  Hello, 

  We have received the customer's complaint. A member of management took the initiative to contact Mrs. ***** prior to the BBB review being posted. Management explained to the customer that we will address the matter internally with the technician. We appreciate the BBB's assistant with this customer's concerns. 

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  5/8/2024 We contacted Action Plumbing because our thermostat stopped working. A technician came out and replaced the thermostat. We were charged $648.24 for the ************************* fee. Right after the technician left the thermostat went out again. After talking to his manager the technician stated the problem was not the thermostat but rather a problem with the wires in our walls leading from the thermostat to the furnace downstairs. They stated this fix might involve tearing up the sheetrock and hardwood floors. They collected a payment of $1851.76 for this pending service. They stated if this ends up not actually being the problem they would 'roll over' this charge to a new furnace. We felt uneasy about this plan and contacted another company for a 2nd opinion. The problem ended up being a contactor on the ** unit outside our home and not the thermostat, the wires in our walls or the furnace. We reinstalled our original thermostat and everything is working fine since. We contacted Action plumbing to get our money refunded. They did refund the $1851.76 but have been ignoring our calls for 2 1/2 weeks about the thermostat refund of $648.24 We have made 9 calls to speak to a manager and they are always "in a meeting and will call us back" according to the receptionist. 5/10, 5/14 and 5/16 we were told a manager would be calling us back. On 5/21 we were told ***** would call us as she is over returns. On 5/22 we were told ***** has been out of town for a wedding but would call us as soon as she returns. On 5/24 we did speak with a manager who stated he was over plumbing, ***** who said there was nothing he could do as he was over plumbing but he would speak to the manager over electrical and would get back to us on Tuesday 5/28. 5/30 **** the receptionist claims the managers are in a meeting and female manager would call us back in a few minutes. 5/31 receptionist ******* says **** would call me in 10 minutes and if he doesn't she'd call me back with update.

  

  Business response

  06/06/2024

  Hello, 

  We have received the customers complaint and understand they would like a full refund for the services we provided. Our HVAC manager has discussed the situation at length with the customer. We offered the thermostat and the rewiring to ensure the furnace would work consistently and prevent problems from recurring. The customer was adamant that our services were unnecessary and requested a full refund. We refunded the customer the full cost of the thermostat of $648.24 and an additional $1,208.51 on 05/10/2024. The remaining balance paid is being retained by our company to cover the cost of materials, travel and labor.

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

  Customer response

  06/06/2024

   
  Complaint: 21785275
  
  I am rejecting this response because: We have attempted to speak with a manager on 9 occasions. There is always a different receptionist who answers who claims the managers are in a meeting and will get back to us in a few minutes. We spoke to an actual manager only twice (**** and *****), and were told both times there is nothing that can be done. There was never an at length conversation with a manager. Actions services were indeed unnecessary. They were very adamant we pay up front even though their contract states payment is due at completion of service. The problem was not the thermostat, or the wires in the walls, or even the furnace. The problem was a contactor on the ** unit which is located outside the home. This was found by the second opinion we obtained. We paid Action two separate payments. The first was $648.24 for the thermostat. The second was $2500.00 minus $648.24 which was the thermostat rollover totaling $1851.76 to fix the wires in our walls. They were then going to just roll that charge into a new furnace if changing the wires in our walls didnt fix the problem. So now we are left with a $648.24 thermostat that we dont need because their assessment of the problem was incorrect from the start. I dont feel like we should have to pay for cost of materials, travel and labor or the cost of a thermostat we do not need. Our old thermostat is up and running perfectly. Everything Action did was incorrect. There was also never any troubleshooting about what the problem might me, just guesses. No tools were used to test any issue or problem. I firmly believe Action was trying to snowball us into spending more money by rolling over charges until the problem was fixed. I would like action to come pick up their thermostat and refund us the full $648.24 so we can use that money to pay for the actual problem which had absolutely nothing to do with their diagnosis.
  
  Sincerely,
  
  ***********************

  

  Business response

  06/11/2024

  Hello,

   

  We have received the customers response and understand they would still like a full refund. We would like to schedule a manager call with the customer to discuss a resolution further. What is a good day and time we can call?

  Thank you, 

  ACTION Plumbing 

  Customer response

  06/11/2024

   
  Complaint: 21785275
  
  I am rejecting this response because we have attempted to speak to a manager on multiple occasions as stated. The manager was unsuccessful in returning our calls to resolve this matter. Therefore, we contacted BBB. The only thing we have accomplished is memorizing Action's hold music/story which states that Action is a hero out to get the villains in the industry, which I find ironic. The only acceptable resolution is a full refund. We would also consider accepting a refund of $400 (and we will keep the thermostat which can be bought on Amazon for roughly $250), as we understand it may be difficult to resell a 'used' item.
  
  Sincerely,
  
  ***********************

  

  Business response

  06/12/2024

  Hello, 

  We have received the customer's response. Our HVAC Manager ****, called the customer today and worked out a resolution with them directly. We appreciate the BBB's assistance in mediating this matter. 

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric. 

  Customer response

  06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/28/24, Tony from Action Plumbing came to my home to give me a bid on installing an HVAC system. I had already had two other companies give me bids, so I sent Tony a copy via SMS Text of the best bid I had (see attached screen shot of the chat) and he said he would match that bid exactly (see attached PDF labeled "Project Bid - Just Right Heating" that shows the bid he said he was matching exactly) and beat them on price. We agreed and I engaged Action Plumbing for their services. The bid from Just Right Heating, that Tony guaranteed he matched exactly, lists a FIT Inverter Heat Pump with an 80% Efficient Two-Stage Furnace. This system is qualifies for a $1,600 rebate from Rocky Mountain Power (RMP). All of this information has been highlighted on the "Project Bid - Just Right Heating" PDF. On the day of installation, 4/1/24, the installers show up and install an HVAC system that was different from what was listed on the bid that Tony guaranteed he matched exactly. The attached invoice labeled "Invoice #******** - Action Plumbing" shows that a different Heat Pump was installed (see highlighted on the PDF). I reached out to Tony about this, and he ensured me that this Heat Pump was basically the same thing as the other Heat Pump they were supposed to install, and that it still qualifies for the rebate from RMP. Tony was not correct about this, as my application for the $1,600 rebate was declined by RMP on the basis that the Heat Pump that was installed was not eligible. He falsely claimed that the Heat Pump that Action Plumbing installed, which did not match the other bid as we agreed, was eligible for the rebate. I was put into contact with a supervisor at Action Plumbing who I met with 11 days later. After explaining the situation, he offered me an $800 refund (admitting fault) which is only half of what their mistake cost me. He said I could take that or get nothing and take them to court. The company should refund me the full $1,600 for their mistake.

  

  Business response

  06/06/2024

  Hello, 

  We have received the customer’s complaint and understand there is a discrepancy with receiving rebates for installing a new HVAC unit. The furnace we installed has the same seer and stage rating as the one that was offered by Just Right Heating & Cooling. We matched the competitor’s bid for the same tier of equipment but we offered it at a lower price with installation included. The customer agreed to the work at the quoted price but contacted our office when they were unable to file the rebate. When management initially spoke with the customer, we provided an $800 refund as a courtesy given the misunderstanding about the rebate. The customer accepted the refund and was seemingly satisfied with the resolution but then provided a 1 star rating for our business before filing a BBB complaint. Since then our HVAC manager Jake, has attempted to contact the customer multiple times but our calls are being avoided. Ultimately, we would like to resolve this issue amicably with the customer.

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

  Customer response

  06/06/2024

  
  Complaint: ********
  
  I have Jake's personal number and was never contacted by him. No voicemails, texts or emails have been left for me regarding this matter. So if someone tried to call me, I have no way of knowing who it was or how I could call them back when I am able. 
  
  Sincerely,
  
  **** ******

  

  Business response

  06/11/2024

  Hello, 

  We can schedule a call with the HVAC manager Jake so this can be resolved. What would be the best day and time for him to call Mr. ******?

  Thank you,

  ACTION Plumbing, Heating, Air & Electric

  Customer response

  06/12/2024

  
  Complaint: ********
  
  I have spent copious amounts of time on the phone with Jake already that ultimately ended with him saying I could take $800 (half) or get nothing, a very unsatisfactory ultimatum. He made it clear that this issue would not be taken further with him, so there is no benefit to either party for another combative phone call with Jake. My issue has been explained, in detail, on several forums and to several managers/people at your company. If there is a higher up manager willing to discuss refunding me the remaining $800 that the mistake of your technician cost me, then I am open to a discussion with them as well. 

   

  I am open to phone calls weekday afternoons after 1pm MST if that is the discussion a higher manager is open to discussing. 

  
  

  

  Business response

  06/17/2024

  Hello, 
  
  We have received the customer's response. Mr. ****** has stated they feel speaking with our manager again will be a waste of time, however Jake was able to speak with him last week to resolve this issue. During that discussion we offered the additional $800 refund to the customer as they requested, but Mr. ****** refused. At this time, we are unable to offer anything further because the customer is not willing to work with us and would rather remain angry with our company. We appreciate the BBB's efforts to mediate. 

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

  Customer response

  06/21/2024

   

   

  This is false. I did not speak to Jake or anyone from your company last week. Nobody reached out to me or left any voicemails, text messages or emails. The last time I spoke to anyone from your company about this matter outside of this forum was early May, so this is an absurd claim to make. I would be happy to talk to someome, even Jake, if it means you are willing to compensate me the remaining $800 owed to me. But claiming someone spoke to me to try and resolve this is blatantly untrue. 
  
  Sincerely, 
  **** ******

  

  Business response

  06/24/2024

  Hello, 

   

  We have received Mr. ******'s response. We can schedule a time for our manager Jake to call the customer to resolve the matter. What date & time would Mr. ****** be available for that conversation?

   

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

  Customer response

  06/25/2024

   

  I am available for a call to resolve this matter during the week from today 6/25 to Friday 6/28 during the hours of 12:30pm - 4pm. Please feel free to call within any of those time frames that is convenient for you. If I do not answer, please leave a message and I will return your call within 15 minutes. 

  If there is a more specific time during the above mentioned time frames that you would like to schedule, just let me know and I will plan to be available at that specific time. 

  
  Sincerely,
  
  **** ******

  

  Business response

  07/01/2024

  Hello, 

  We have received the customer's response however the dates of available for a call back have passed. We will request management contact Mr. ****** tomorrow between 12:30pm - 4pm and to leave a message if there is no answer. 

  Thank you, 

  ACTION, Heating, Air & Electric 

  Customer response

  07/03/2024

  
  Complaint: ********
  
  Again, nobody reached out to me. I will be available for a call during the previously stated times if Action Plumbing decides they want to resolve this. 
  
  Sincerely,
  
  **** ******

  

  Business response

  07/05/2024

  Hello,

  Our manager Jake was able to speak with Mr. ****** today to offer a resolution. We appreciate the BBB's efforts to mediate. 

  Thank you, 

  ACTION Plumbing 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Damaged Clothes Dryer During Service Call - **** * **** * Dear Action Pluming, I am writing to formally document an incident that occurred on Tuesday, May 14th, 2024, during a service call to my home located at **** * **** *, Salt Lake City, UT 84108. A technician from your company was dispatched to investigate a plumbing issue. While in my home, the technician caused damage to my clothes dryer by standing on top of it. This resulted in the shell of the dryer becoming bent and crumpled. The technician acknowledged the damage and assured me that the company would replace the damaged part of the dryer as soon as possible. Since the initial incident, I have contacted your company on Thursday, May 16th and Friday, May 17th to follow up on the promised repair or replacement. However, my attempts to resolve this issue have been unsuccessful. During my first call on May 16th, the company representative initially claimed they were unaware of the incident. They promised to investigate and get back to me, which did not happen. On the following day, May 17th, I called again and was informed that while the company now has a record of the damaged dryer, there is no clear plan for how to proceed. I was promised a further update later in the day but received no further communication. It has now been almost a week since the damage occurred, and I have not received any information or updates from your company. I have photos of the damaged dryer for your reference. These photos clearly show the extent of the damage caused by the technician. I expect Action Pluming to take full responsibility for the damage caused to my property. I request that the company repair or replace my damaged dryer with a new unit of comparable quality.

  

  Business response

  05/31/2024

  Hello, 

  We have received the customer’s response and have been made aware of the situation by our technician. We are currently in the process of finding a replacement for the damaged dryer top. We will contact the customer directly once we are able to offer an amicable resolution. The customer can also contact our offices directly for more information.

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩