Customer ReviewsforHelping Hands Moving and Maids L.L.C.

They do not stand by their guarantee and have been known to leave Big ticket items, including but not limited to TV's, Mirrors, Glass in a Hutch, Not keeping hardware with beds and other things. They do not own damages caused by movers. They break contracts and then threaten and harrass to collect payment. They work with sister companies that do not guarantee their work either. They are not credited on the BBB site. There only reviews are listed in FB and are from over 3 years ago. Their sister company that they chose is Helping Hands moving and maids.

*****, Thanks for leaving us feedback. We always appreciate the opportunity to give our side of the story. We have moved ***** three times in the past month alone. She has been in and out of three different places now. The first move we did for her we refused to moved a bunch of items because it smelled like urine and the home was a complete disaster. Home probably shouldve been condemned. We told her we would come back when it was cleaned up and safe for our employees to work in. Until then we couldnt touch it. She called us back to have her stuff moved after she did her best to clean up. All of her furniture still smelled like urine and was a disaster. While trying to move her things out of the storage unit she was passed out on one of the couches the entire time. We havent damaged anything. After moving her the last time now she doesnt have the money to pay. ( probably because she has had to move multiple times now in less than a month). We were then told that we would be paid by the 18th of September and now she is refusing to pay us. So we called the police and filed a theft of services case against her. Now we are getting a bogus one star review. We have an A+ rating with them and have been in business for 17 years. Not quite sure how that relates to you not paying for the services we rendered to you after giving you more time to pay it given your circumstances. We havent broken any part of the contract. We still expect to be paid for the last move we did for you in full. Thanks again for your business.

We hired Helping Hands and what we paid for was a s*** show. The 2 boys arrived 3 hrs late. The 2 where so slow my daughter called owner to ask for more help. They did not arrive till hours later 2 more and still did not get the move done. By this time all my daughters stuff that was clearly labeled was everywhere unorganized by these guys. Items that where suppose to be in the front of moving truck was in the back it was all just messed up unorganized. They where so slow they ended up leaving half of the items in the apartment which needed to be cleared out by 5. So my daughter had to make arrangements to have another day. Her items where treated rough things got broken. A countertop got chipped. My daughter at one point exhausted by this time with these boys put her hand out crying saying please treat my stuff as if it is yours. She called the owner that was rude and treated my daughter like s*** She asked her when her guys could get the rest of her stuff moved the owner replied I am booked for 3 days. I ended up calling this b**** who was rude. All she wanted was to be paid. I told her at this point She owed my daughter for the inconvenience, the stress, the unprofessionalism of her boys, and the broken things. She said she would call the cops. I ended up paying her just to get her boys and her away from my kid. I live in another state. I could not be there for her. The boys finished putting the rest of her stuff in a garage in the new location she was moving to. The next day we hired True solutions who worked twice as hard twice as fast where kind to her things where professional and on time. We will use true solutions again. My kid tipped these guys good. The next day my daughter went to apartment complex to check on the garage that her things had been moved into. Shocker someone had broke in . There was ********* trash found in there. Who knew here stuff was in this random garage except for helping hands. We are over it but God knows. I would never hire helping hands ever again. I dont know why we where treated so badly. They got paid but they totally ripped us of!!!!!

This review couldnt be further from the truth and we dont agree with any of it. We will choose not to spend our time bantering back-and-forth with someone like this. Best wishes