ComplaintsforIron Door Works
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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered and had to wait around 1 year to get a new steel door, once it was finally installed I have had nothing but problems, the rollers were broken and the door did not close, the handles keep chipping and scratching, the screws continue to rust and have been replaced at least 4 times now, the door did not close properly and seal, I continue to have moisture build up and in the winter weather, I have had over an inch of ice build up all around the door frame indicating air leaks. The seals are not sufficient preventing outside air in.. I continue to call the company looking for solutions, resolutions and when everything will finally be addressed and corrected. But the communication I receive is subpar and lacking customer service. The purchase came with a life time warranty, and guarantee on everything. This is so disappointing and aggravating that they are not prioritizing the repairs to fix the problems.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.