39 Customer Reviews
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Review from Jeanne S
1 star10/27/2024
Absolutely awful! We go days or even weeks with no internet, and was just told this morning that they are not going to fix our outage because they will not be servicing the area after 10/31. They didn't even bother to let us know this information until this morning, just yesterday they claimed to have "put in a ticket" for technical support.Review from Amy H
1 star10/26/2024
Worse internet ever! Do not waste your money. Worse customer service ever! Tower issues, no internet service, no speed!!! Incompetent service workers. I don't even know how this company or so called company is allowed to remain in business. I work from home and I am constantly having to drive 40 mins to a family's home to use their internet so I won't lose my job. Please don't ever use this company!Review from Brandon M
1 star10/11/2024
I haven't had internet since 9/27/24. If it weren't for one employee, I'd not know ANYTHING that was going on with any updates on getting that fixed. I realize that at first it was because we had Helene come through and knock out power. My power was restored, still "connected without internet". During this time my grandmother who raised me was admitted to the ICU. I had no way of being reached at home because their is no cell signal in the area and I rely on point broadband to be able to have contact with the outside world. My grandmother died. I've tried contacting point, finally got in touch with someone AFTER seeing them brag about acquiring another company on October 1st....when so many of us were without internet. They claimed my ticket was resolved. Another employee checked and it was not. On 10/9 they sent a technician who said it's in the lines. On 10/11 a technician came and now I'm being told it could be 10/28 at the earliest. That's over a month without the service they're going to charge me for. I work from home! Point has the absolute worst communication with its customers I've ever seen and definitely can't read a room when they post about acquiring another company in the middle of a hurricane. I'm literally having to sit in my car, away from my home to post this review. It seems like as long as the majority of the customers in an area have internet they no longer care about the ones who don't. Hey, there's just a handful, maybe 10 or so in the "cabinet" without internet but that's okay, we got most of it restored they can wait....and we'll be sure to charge them for a service we aren't providing. We'll also tell you to try to contact us on Facebook because surely everyone has social media and it will be easy for them even though their internet is....out. This would be zero stars if it weren't for the fact when they do actually have internet to my house it runs fairly well(though nowhere near the gig up/down I pay for)...and I can't leave 0 stars.Review from Larry B
1 star04/15/2024
Terrible billing practices! I paid my bills through my bank and was constantly getting notices of Point not receiving payment. I verified the check has been cashed by Point Broadband. I moved the day of payment back, still got notices of late payment. The only resolution was I had to go to automatic pay.
Point Broadband Response
04/16/2024
Hi Larry! We appreciate your feedback. We do recommend automatic payments with a checking account/card because we are able to post the payment the day we receive it. Bill pay through your personal bank are checks physically mailed to us so we don't always receive the payment on or before the due date resulting in the chance of late fees or non pay disconnects. We are glad your account is set up now and you can continue service with no worry. Thanks for being a Point Broadband customer!Review from Danny C
1 star12/27/2023
This company gives you multiple discounts to get you to sign up for service, then as soon as you get their service they inform you that you can't receive multiply discounts. Once I signed up, my bill went from 37.50 to over 80.00. This tactic is called bate and switch. When I called headquarters are was told that they can't correct the mistake so I dropped their service. I wouldn't sign with this company unless you had no other options.Point Broadband Response
12/28/2023
Hey Danny! We hate you've had billing issues. We overlooked your order and it appears the door to door salesmen had advised you of ACP which is a program the customer would have to go online and qualify for before we can apply that discount. The order did have the 1/2 off installation of $75 and also the senior discount. We unfortunately can only offer one discount and in this case the senior discount was applied to your invoice and was deducting $8.50/mo. The lowest pricing we have available for your area is $75/mo if you opt in for autopay and electronic billing. If you are interested to go online to *********************************** to qualify for ACP and send us the approval information (ID #) then that would also deduct $30/mo from your invoice as long as the Government funds the program. We would love to make the billing right for you and have you back as a customer.Review from Edward Shannon G
5 stars12/22/2023
Tim **** & Mikayla ****** came to our residence today.They diagnosed the problem and had the internet connection up and going in no time. Very friendly, polite and professional. They did greatPoint Broadband Response
12/27/2023
Thank you Edward for taking the time to share your positive feedback and for being a part of our community!Review from Wendy R
1 star12/16/2023
Poor connection past 3 days up/down constantly, right after monthly bill was paid imagine that. They been messaging past few days "probably on timer" aware of issue nothing further, no updates anywhere that I can find. Connected out of Bristol, Tennessee. Not first time this has happened. Very frustated!!Point Broadband Response
12/18/2023
Hi Wendy. Thank you for your patience. Due to equipment failure, we have to fail over traffic which causes the latency you have been experiencing the last few days. We are exhausting all resources to resolve the issue as soon as possible. Again, thank you for your patience and we are glad you are a Point Broadband customer!Review from Austin B
1 star12/16/2023
Terrible service, always having problems with outages or having to deal with slow connection.Point Broadband Response
12/18/2023
Hi Austin. We hate to hear you are experiencing issues and would love to help. We have had a recent outage issue in Bristol and surrounding areas resulting in latency. Unfortunately, we cannot locate active services under your name but if you'd provide additional information we can assist further. We are also available via phone or text at ************. We appreciate you and are looking forward to getting to the bottom of it!Review from Terry B
1 star12/16/2023
Can I go lower than 1 star??? Service is terrible. I realize problems happen. Weather this that and the other. But all the time. I have the 500 mbs…Haven’t seen those speeds as of yet. Oh I did get in the 400 mbs range a couple of times. But not I. The last 3 months.Point Broadband Response
12/18/2023
Hi Terry. We hate to hear your speeds haven't been what you're expecting. We are always happy to troubleshoot with you so we can get to the root of the problem. Unfortunately, we aren't able to locate an active account under your name to look further into any previous trouble tickets. Please call us at ************ option * to speak with a representative at your earliest convenience. We appreciate you being a Point Broadband customer!Review from joe h
1 star12/06/2023
Terrible service been out a week and they won't fix it. Tech came in three days said bad splice in line other techs would have to come out and fix problem he let company know of problem, have contacted them several times but they choose not to fix problem. The tech that came out was a nice guy to bad he has to work for a terrible companyPoint Broadband Response
12/08/2023
We apologize for the inconvenience. A technician has resolved the issues as of today, 12/8 and billing adjustments have been made to the account. We appreciate your patience and for being a Point Broadband customer!
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