ComplaintsforBeck Cohen
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had had AC not working and called them they agreed to send someone to look at it . and service charge to look at it was ***** . took my credit card and then charged me 169$ without sending me invoice . I called them several time and inquire about it but they never refuned money back . August 13 they respnded to me to look into it via email but after this they stop responding . *******, I went back to review the call and appears the call was cut off after 15 minutes. We are happy to get your recording of the call as well. The manager I need to speak with as well will be here after 12 today. I will have a final decision for you this afternoon. Thanks for sending over your call recording. *** ***** Customer Service Representative
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.