Business ProfileforCanon Service Center

In the month of December 2022 I spoke to a CTS agent and explained that I was having a problem because the files that were coming out of my 5ds were very slow to download. I’ve been shooting with a 5ds since 20*6 so I know how long the files take to download. I further explained that I had double checked the problem with 2 card readers, 2 hard drives, 2 computers and an sd as well as cf card from the same camera. He explained that I could send the camera in and they would check it out and if nothing was wrong it would just get sent back. So I sent my camera in explaining that I didn’t know if anything was wrong with it at all and everything else I just mentioned and I got an estimate back for $*** for parts and labor. I had about *0 or *5 exchanges with Canon trying to figure out what parts and labor I was being charged with. No one could tell me ANYTHING. When I asked to speak to a factory service center person which I have done several times over the past *5 years, I was told it wasn’t possible and that I should just call a CPS agent and they could explain it to me. Well I called about 3 times and each time no one could tell me anything about what was going to be done. One agent went so far as to tell me that I shouldn’t have sent my camera in and it probably hadn’t even been looked at. Finally someone told me to send in my sd card. I did. No one even confirmed getting it. When I finally emailed to verify it had arrived I was told no one would look at it unless I paid $*** or upgraded my membership. I finally broke down and upgraded my membership out of pure frustration. Then I was told that no one would even look at my camera or card until they came in on Monday. But then by 7:58AM on Monday I received an email that my camera was shipping back to me. I don’t understand why I was told no one would look at it but then by 7:58am I was already getting my camera back. I also don’t understand why before formatting the card they didn’t try downloading the files that were already on there which is why I sent the card in the first place.