5 Customer Reviews
Review from Nate F
1 star05/27/2024
Refused to refund a record that came destroyed. Tried to send me to a third party who also refused despite sending pictures. This company does not stand by there productReview from Katie F
1 star02/23/2024
Do NOT order from this company. I have never had such poor customer service - almost laughable. I wanted to return my item - which was advertised as returnable for a full refund- yet no return shipping information (not even a return address) was provided with my item. When I emailed to ask for a return shipping address, no response was received for a month. Finally, customer service responded and asked me what I needed, despite my email clearly indicating what I needed. After I again explained that I needed to know the address to return my item (and I was happy to pay for the shipping), I immediately got a response thanking me for reaching out and closing my inquiry. This cycle went on a SECOND. time, and again, the answer to my simple question was not provided. It really was laughable but so frustrating and such a sham. RUN AWAY from this company - shouldn't be allowed to remain in business. `.Review from Peter S
1 star01/31/2024
It's not just that they sent me a defective record (which I had pre-ordered and was not cheap), it looked like it was dragged through the mud. Absolutely no quality control. Seams were split and the sleeve dirty. Had I seen it in a store I would have quickly rejected it. And then when I complain to customer service, and no one from customer service gets back to me. And when they finally do, someone asks for information, but you can't email back! Oh no, if you do, then you go to the bottom of the queue. Makes no sense. And someone else later responded, with different questions. I told her to please check in with her colleague, and I just get the same automated c*** that if I respond, my request will only be delayed...I have given up. And, what's worse is that Udiscover music clearly does not care. Do not buy from these clowns.Review from Sarah B
1 star11/01/2023
I purchased 2 copies of a limited edition vinyl of the Sundays (Reading, Writing). Was very happy to have found a place to buy them. They shipped via **** (first mistake) and they wouldn't give me the albums because they shipped in two separate boxes and used only one tracking number. So the post office sent them back. I immediately emailed customer service and requested that they put them in one box and send back to me. Their CS is so awful. It took 3 or 4 days to get a response from them and all they did was ask me what I wanted to do. I ALREADY REQUESTED THAT THEY SHIP IT BACK TO ME IN ONE BOX. So I told them AGAIN what I needed them to do. 4 days later, I get another response from them telling me that they are out of stock! And of course it's limited edition so they won't be getting any more. They asked if I'd like to pick out something else. NO! I want what I paid for.Anyway... every three or 4 days they respond to email telling me that they can't do anything and they won't tell me why they didn't resend the package to me correctly to begin with. Just a terrible experience and I STILL haven't been refunded. DO NOT order from this company.Review from JWH
1 star01/03/2022
HORRENDOUS 'customer service'. More than once I've received poorly packaged items that are damaged. Every time I've written in about them I get an initial response saying "Oh we're so sorry. We'll send you a replacement or a refund". Then I respond and it takes weeks, sometimes months to get another response much less the refund or the replacement. I should've learned my lesson the first time, but this has happened 3 times now! Terrible company!! There's no way to call anyone either. At one point I responded to an email thread three times before getting a response that took over a week....when I did finally get a response I was reprimanded by the agent for sending too many emails and told I needed to be patient for a reply. I've been patient! This last issue has been going on unresolved for a month and a half!!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.