ComplaintsforKings Dominion

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  First one is of chunks I had to clean off all over the whole side of SUV, even on glass.I first washed in car wash but nothing came off.I purchased cleaner and had cleaned most off when I just got really upset and wife said you need to complain and take pictures at all the time and scrubbing it was ******** all pictures except the first one shows how chunks of the spots were.After 40 minutes of scrubbing spots You can see all the smears marks all over side , we are talking about over 2 dozen spots . Second car wash and still had to use a scratch lotion to finish off, then 3rd car wash. It took 3 rags to scrap and clean, as you see the multiple swear marks all of side..Your parking lot has been a disaster for years, as we have been season pass holders forever.Have many more picture but need more tha 5 mg to send

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought 5 tickets two days pass that supposed to expired on 9/15/24. I used one Pass on June 2024. Now comes September they decided to close the park for the week of September 15. I called and talked to a representative and she let me know that I could not get a refund or upgrade. This is another form to scam people. I am so disappointed because I was planning on using the second day pass for my daughter birthday on Septembre 14. Scam Scam Scam. Give me my refund.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased 42 tickets through my small black-owned non-profit to send my students to celebrate the end of their summer program. The park closed due to a hurricane, and I had my operations manager email to confirm a date for rescheduling or refund. We were advised that we won't be able to reschedule or request a refund. Needless to say, this presents a hardship for us. I don't understand not offering anything at all. We have truly lost our way in this country if this is how business relations are being conducted. I am extremely disappointed, specifically because this was completely out of our control. Not only were my students disappointed I have wasted precious dollars in this economy!

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid for my Wife *********************** Daughter ************************* to have gold season passes via the payment plan on December 22, 2023. I also paid in full for the gold meal plan to be added to Moniques pass. My wife went to the park and to our surprise the meal plan was not on her season pass. I reached out to the park and even sent screenshots of my bank statement and have gotten the runaround and ultimately told its nothing they can do to fix the problem and I have to pay AGAIN for a meal plan.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Hi,I was planning on visiting Kings Dominion with friends. I knew I didn't want to make any mistakes, so I got someone on the phone to talk me through the process. We bought the ticket and hung up. I realized later it was for the wrong date. I called back and we bought tickets for the next day, and the woman on the phone told me she would refund me the money for the other date. I have NOT received a refund or ANY information on the supposed refund. I have tried calling and have been dismissed. I am so tired of dealing with Kings Dominion and will not be returning. Thanks,*****

  Business response

  01/02/2024

  We have initiated a refund for the previous ordered to return to the original card the purchase was made with. 

  Regards

  Customer response

  01/02/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***************************
  
  
  
  

  Customer response

  03/01/2024

  Hi, I submitted a BBB Complaint ID: ******** and the company confirmed I would be receiving a refund. I have, however, not received it or heard anything from the business. Thanks.

  Desired Outcome:

  Refund

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Sunday October 22, 2023 we went to get food and we arrived at the burrito place at 4:40 and the doors were already locked. We were told by security they needed to close the doors because of the line and transition time. We arrived way before 5:00 so that we could eat. We asked the gentleman if this rule was posted anywhere in the park or signage telling us that restaurants would be closing early, he said no. I also know this info was not communicated to us upon arrival nor by email. We went to another restaurant and they didnt have enough food. I paid over $200 that day for a season pass and a meal plan and could not even use it. We went to guest services and spoke to Lore. She said she contacted a manager and all we could do was email. We then spoke to the front end park manager ***** and all he said was that they accept full responsibility and they are trying to work out the the kinks and that they should do better and offered a fast pass, which to us was unacceptable. He said, I agree we should have signs and make the guest aware and that he would bring it up in their supervisor meeting to the food and beverage manager. I emailed the company and ****** called and said she would call back. Didnt hear back so I called her, no phone call back in return. I heard form ***** who wanted to give me one meal on them and apologized. I then said I appreciated her response and time but we were looking to be compensated for our 2 meal plans as well as 3 meal plans for the family we were with. I never heard back from ***** about it. I then heard back from ****** in an email just apologizing for the inconvenience and said they had to close early to feed guest already in line and be compliant with set timelines. She said there are many kinks they have to work out because of their new system. After spending all of the money we do at the park, I do not feel like the kinks in their system should fall back on their patrons spending money at their park.

  Customer response

  12/12/2023

  Hello! I did hear from the company and it was resolved. Thank you

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date 10/29/2023 Time of incident 11:45/11:50pm Location: *************** One of your security guards racially profiled my husband and I at the park. There was a physical altercation on the *************** ride around 11:45/11:50 pm between an African American family and a Hispanic family upon entering the ride. The members of the Hispanic family proceeded to ride the ride and sat near my husband and I. The African American family stayed off and waited with security. Once the ride ended the security guard asked the members of the Hispanic family to stay behind. He then told my husband and I to stay behind as well. I let him know we were not apart of the altercation. He approached me and got entirely way to close to my face and tried to physically keep us from exiting the ride even after we told him multiple times we were not involved in any way nor know the parties involved. It took the African American woman that we dont know to confirm that we werent involved. He was still hesitant to let us leave even then. We never got an apology for the confusion either. The security guard is a Caucasian heavy set male. The security supervisor also tried to reprimand me for voicing that we were being racially profiled. He was also a Caucasian male. Older, regular build. I will be looking forward to hearing back from management about how to move forward before I get the authorities involved and take legal action.

  Business response

  10/30/2023

  Guest has submitted the same message into the in park CRM portal. Loss Prevention and ******************* are reviewing and will be in contact via our own portal/telecommunications. 

  Regards, 

  Customer response

  10/30/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  08/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/12/23 I purchased online 5 single day admission and parking and a processing fee was charged to my Citi charge card for $264.94. Prior to 6/19/23, my family and I travelled from ****** to ************* and drove 2 hours to fulfill our expected day of vacation full at Kings Dominion Park. Upon arrival, we waited in the very hot sun for about an hour for entrance as bag checks were being held upon entrance. After standing in the hot sun for approximately an hour, I felt I may benefit from renting a wheelchair as I am ***************************************************************** a very hot and humid morning. We approach our first desired ride for my grandchildren, both under the age of 10, only to be told that the ride was closing so we went on to find another ride and soon discovered ALL RIDES were closed per attendants at each ride. Upon inquiring after noticing even gift shops were closing and crowds thinning, rain was expected. Eating facilities were filled and we got in line to get some lunch in hopes of the rides, games and shops reopening. We spent $110 for lunch. All ride attendants had now left their posts and the Park had emptied aside from a long line of guests at ********************* trying to get refunds. I returned the rented wheelchair and asked an Associate outside the ******************** about a refund and was told there would be no refunds. I believed I had been scammed and/or taken advantage off as many of the other guests who was looking forward to a fun day, Though the Park said they "expected rain" and chose to close ALL activities except their eating facilities, the weather held up nicely as far our we were there with nothing to look forward to. Upon leaving, we noticed guests were still be allowed into the Park. How is this not a scam? I have disputed the charge of $264.04 for my admission tickets, parking and processing fee and $26.50 for my day rental wheelchair for a total $291.44 and the park response is "invalid dispute."

  Business response

  08/30/2023

  Good Morning, 

  
  Given the unfortunate experience you were subjected to, we have initiated a refund on your original purchase of tickets and parking for a total of $264.94.

   

  Regards, 

  
  Admissions and ***** Services Team

• Initial Complaint

  08/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to kings dominion on Saturday 8/12/23 at 6:30 pm until 10 pm I did not bring my debt card but had my card on my digital wallet on my phone so I was able to pay 30$ for parking allowing the parking lady to scan my phone and then proceeded to the main gate where I paid 60 dollars for 2 individual day passes into the park for my girlfriend and I . I had a great time but did not use my card again throughout the night she bought dinner with her card and we road some coasters and left, two days later I have 8 transactions from kings dominion accruing ****** when I should have only been charged 90 . I tried calling the park with no answer and filed a claim with my bank . Please email me at ***************************** or call me at ********** and let me know what I can do to address this

  Business response

  08/16/2023

  Hello,

   

  Please provide us with the last four digits of the card used so we may further investigate what may occurred. If this turns out to be a case of fraud or incorrect charges we will be able to adjust a refund the incorrect amount. 

  Business response

  08/19/2023

  Hello again, 

   

  We have activated our Corporate investigative team to look into the potential charges. We will also be moving our correspondence with **************** into a private channel to better communicate in a timely manner. 

   

  Thank you

• Initial Complaint

  04/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 10, 2023 I attempted to renew my family's season passes. The online renewal system said my passes didn't exist. Therefore I emailed the company to let them know that I was having trouble renewing my passes. I received an email back saying that I couldn't "renew" my passes because they were from 2021 and in order to "renew" they would have to be from 2022. Nowhere on the Kings Dominion website does it say that you can only renew from the previous year! To renew simply means that you have previously had a pass! I have spoken to several people and nobody can show me where it says you can only renew from the previous year! To buy new passes would be unacceptable if I already have passes that should be able to be renewed! It should be advertised that a pass can only be renewed from the previous year. To me it's false advertising and Kings Dominion way of overcharging customers!

  Business response

  04/23/2023

  Good Evening, 

  We have reviewed your submission and will reaffirm that our policies have remained this way pre/post 2020 (with the exception of 2021 where 2020 passes were extended to 2021). In order for a renewal to occur that means there is a carry over or no break in your length of being a member. With the lapse in your membership for 2022 you would not qualify for a renewal rate as that is only allowed if you continue your membership with us. This is not only practice with us but across our company along with other amusement operations. If you wish to have a membership with us you would have to purchase a 2023 pass as our systems will not allow us to override expired passes from more than a year ago to renew. This has been a part of our processes for many years now. We will not be extending the offer for a renewal of 2021 passes. 

   

  Regards, 

  Admissions & ***** Services Management. 

  Customer response

  04/23/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩