Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
June 2023 purchased a 2012 Dodge Durango from Lynchburg Mazda. The vehicle is facing catastrophic engine failure and it has been less than one year since purchased. The vehicle was a trade in. I have reached out to the previous owner the issues were in fact present and reiterated upon trading in the vehicle. The actions of the sale were preditorial. The General Manager has stated that he would never allow anyone in his family to purchase a vehicle with 100,000 miles the comment was belittling to a customer the general manager has openly admitted to conducting bad business via that bery statement the representatives of Mazda have been far from accommodating I was told by the sales representative that the vehicle had to be sold with a warranty I was never given the option to decline the engine failure is not covered under the warranty
Business response
06/05/2024
We are aware of the issues that ******* is having with her 2012 Dodge Durango. We have had the vehicle since May 28th, 2024. Ms. ***** was told that ******** was requiring a tear down of the cylinder head due to an internal compression issue, they may send an inspector out, and ultimately they decide if a component is listed as covered or not. ****** ********** is a large, national lender and give us just a few options to use for VSC on there loans. ******** is one of them. Over the years they have proven to be a solid warranty provider for many of our customers. There is nothing predatorial happening, by Lynchburg Mazda with Ms. *****. In fact, it's just the opposite. It has been our first order of business since the morning we got the car. It's been internally discussed each day and has been made priority. She may not feel like that and for that we are sorry. However these things do take time as we navigate through proper channels. We will continue to do everything in our power to assist with the issue she is having, we will keep her informed along the way and our goal is get her driving her vehicle again.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.