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Find a Location

Sam Stroud Photography has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sam Stroud Photography

      180 Hydaway Drive Forest, VA 24551

    • Sam Stroud Photography

      1213 Commerce St Lynchburg, VA 24504

    Business ProfileforSam Stroud Photography

    Photographer
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate Sam Stroud Photography has a pattern of complaints from consumers stating they have not received all the items listed in their contract. Consumers specifically mention in the complaints that they have not received the wedding photo album.   To date, the BBB has not received a response from Sam Stroud regarding any complaint filed through BBB.  On December 12, 2023 BBB submitted a written request to the company encouraging them to address the pattern of complaints.  BBB sent a second request on January 5, 2024, and as of January 15, 2024 has not received a response.

    All communications to this business has failed, mail has been returned as undeilverable and Sam Stroud Photography has not responded to any BBB emails.

     

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Sam Stroud Photography has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sam Stroud Photography

        180 Hydaway Drive Forest, VA 24551

      • Sam Stroud Photography

        1213 Commerce St Lynchburg, VA 24504

      Location of This Business
      180 Hydaway Drive, Forest, VA 24551
      BBB File Opened:
      6/13/2018
      Years in Business:
      9
      Business Started:
      1/1/2015
      Business Management
      • Mr. Sam Stroud, Owner
      Contact Information

      Principal

      • Mr. Sam Stroud, Owner

      Customer Contact

      • Mr. Sam Stroud, Owner

      Industry Tip

      BBB Tip: 8 tips for hiring a photographer

      Customer Complaints

      6 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      Most Recent Customer Review

      Mary Kate K

      1 star

      11/26/2023

      Warning: Do Not Hire Sam Straud for Your Wedding Photography Needs! My experience with Sam Straud and his photography team was a nightmare from start to finish. Despite initial excitement, his unprofessionalism, inconsistency, and disregard for clients emerged post-contract and payment. Communication and Organization Issues: Unresponsive and inconsistent communication, especially when scheduling pre-wedding meetings. Ignored emails, delayed responses, and missed appointments led to last-minute, rushed discussions regarding the wedding day. Photography Direction and Quality: Lack of direction during the wedding day, requiring constant guidance on group photos and adherence to the shot list. Family and friends observed unprofessional behavior, describing Sam as unorganized, disengaged, and oddly cocky. Sneak Peeks and Editing Problems: After the wedding, the promised sneak peeks were delayed, with Sam later claiming they weren't part of the contract. Six poorly edited photos received after a week, showcasing a lack of effort and professionalism. Delayed Photo and Video Delivery: Despite a 12-week contract, we waited 14 weeks for the majority of our photos and videos. The delivered photos revealed crucial moments missing, such as portraits with family and the removal of sunsets from pictures. False Statements and Editing Refusals: Sam lied about the sunset photos, contradicting prior assurances, and denied the guarantee of items on the shot list. Refusal to provide original raw proofs, limiting options to poorly edited photos, including 40 table pictures with undesirable filters. Unfulfilled Album Promise: More than 13 months post-wedding, the promised wedding album, included in the contract, remains undelivered. The culmination of these issues is deeply disappointing, especially given the substantial financial investment of over $7,000. My wedding day was marred by Sam Straud's incompetence, and I strongly advise against hiring him for any photography services.

      Local BBB

      BBB Serving Western Virginia

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