ComplaintsforHarrisonburg Hyundai

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a white Hyundai Elantra 2017 for $15,300. 2 years in the paint starts chipping off the car. As time goes on it gets progressively worse. I called the dealership and there was nothing they could do as I was not under warranty. Another year or two pass by and I’m informed by a random person, not anyone who works for Hyundai, the white paint at some of the facilities is DEFECTIVE. I go to the dealership with this information. Specifically the paint department who’s managed under a lady. She is very rude and says they don’t do good wills and only go through insurance or out of pocket. I was also never informed that at some point Hyundai knew of the defective paint and EXTENDED warranty for the issue. So when I finally called back out of my own curiosity I was 2 or so months too late to benefit from the warranty. I called corporate and made a complaint and asked for a good will. The person I talk to who creates my case number also assured me there is a defect with the white paint and that I’m not the first to call about the issue. I was assured that because it was very close they would do it. The Harrisonburg Hyundai declined. My case number is #******** and my case manager is *********. In there are the time slots and the steps and information that I went through to get a good will from Hyundai corporate. It’s unacceptable for a company to sell you a defective product and then refuse to fix the issue. The car cost $15,300. I took it to an independent body shop to get an estimate for the damage and it came to over $6000. I sent this estimate to the dealership Hyundai in Harrisonburg. The dealership is liable for this issue and they need to fix it. The damage to fix the car is almost worth half the cost I paid to fix the car. That is unacceptable.

  Business response

  12/27/2023

   To whom it may concern:Mr. ******** vehicle is out of factory warranty, which includes defective paint.  The manufacturer typically makes the customers aware of ongoing bulletins or recalls.  That is not done at the dealership level. Goodwill submission is at the dealers discretion to submit and request, and at the manufacturers discretion to approve. I do not feel that Harrisonburg Hyundai is responsible for any out of warranty requests for Mr. ******.Thank you

• Initial Complaint

  05/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I brought my 2002 Honda Civic in a while back to be serviced which I spend a lot of time trying to diagnose an issue. I brought it to Hyundai they charged me a $69 diagnostic fee could not figure out what the problem was it was I met with the general manager ***** **** to discuss why they were charging me the diagnostic fee and could not figure out what was wrong. He said for the trouble they will just give me a refund. Nothing happened there was no outburst there was no arguments there was nothing of the sort. Currently I just purchased a 2011 sonata from a local dealer which had an engine replacement due to Hyundai recall the check engine light came on I was trying to make an appointment to bring it to Hyundai to get it checked I was informed by ***** the service manager that I was "NOT ALLOWED ON THE PROPERTY"! and could not bring my car there and I asked him why I was never informed of this never received anything in writing there was no outburst there was no fighting all they did was give me a refund for doing a diagnostic on my car and did not find anything wrong and could not find out what was wrong. I feel like I am being discriminated against against and I am being put through unjust treatment for no reason at all from this dealership.

  Business response

  06/01/2022

  We did provide you with the refund for the diagnostic fee at the Honda dealership.  We are not going to pay for any repairs to this vehicle, we never turned a wrench on this car.    We have the right to refuse you service at any of our dealerships.  We wish you luck in your future endeavors. 

  Customer response

  06/01/2022

  I never said they turned a wrench and completed anything that was just did they charged me a diagnostic fee to have my car for a while and look at it. Just to tell me that it was my PCM in other words the computer of the car was bad and they wanted to sell me theirs for $1500 told me that was the problem which in turn it was not because I bought 1 for 350 and paid for the programming and that was not the issue. The issue was the camshaft sensor which nobody took the time to check it they just hook a machine up to the Car computer and if it doesn't tell them what's wrong they don't have a clue. I thank them giving me a refund for the trouble I went through was part of customer service there was no reason or proof to abandon me from the location just because of customer service. And I'm sure this was a response from the general manager who the issue is with and not the owner Mr. ********. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, *********** ******

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