ComplaintsforMr. Wong II

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I was in Henrico ** visiting in the area ,so I chose this Chinese from the Yellow Pages , it was late in the evening so close to closing time. I purchased 2 combination dinners for for $19.95 , I was 20 minutes away, so it took me a while to get there and the person waking called me 2 times to make sure I was coming. I got 2 old egg rolls and some old dry rice that had been sitting all day. I have never had anything so unappetizing so I was truly surprised. Initially I called for an apology, or informative session with a Manager , she called herself ******** , and she gave me a very superficial, unconcerned , apology. I'm requesting a full to partial refund because of lack of concern

  Customer response

  01/04/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***************************
  
  
  
  

  Customer response

  01/05/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This letter was a bunch of baloney, and lies.    My complaint was about old food, she claimed it was over 20 mins old, I'm certain it was a couple of days old.  I was hungry that's why I ordered the food ,and was not equipped for hold it over night to return it to them the next day.   I will never return , and make sure that others know the food is not good.
  
  Regards,
  
  ***************************
  
  
  
  
  

  Customer response

  01/05/2023

  I definitely reject this offer because it is incorrect, the food was old !!!

  
  

  Business response

  01/07/2023

  Any unsatisfied order should return at store. Refund or Replace. 

  All the items are fresh made after customer ordered.

  What we can do is, offer you a discount for your next order, I know you don't want it. 
  

  Cash refund not gonna happen, unless the food is bring back.

  Sorry for inconvenience.

  Have a good year.

  Customer response

  01/09/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]

  bring back the food is not an option , the food was old and made me sick , it was not made fresh , i will continue to give bad reviews on this very uncooperative business 
  
  Regards,
  
  ***************************
  
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩