ComplaintsforAllianz Global Assistance

• Initial Complaint

  12/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Couldn’t attend concert because of vaccine mandate.. that are against my beliefs.

  Business response

  01/05/2022

  
  Dear Ms. ********:
  
  Thank you for directing this matter to my attention.  I apologize for any frustration the claims process may have caused the consumer.
  
  As with any type of insurance, our programs have terms, conditions, and exclusions that impact coverage.  They are not all risk in nature, and not every unforeseen situation is one for which coverage applies.  To help our consumers understand this, we include the following in the insuring agreement: This is a named perils travel insurance certificate, which means it covers only the specific situations, events and losses included in this document, and only under the conditions we describe.
  
  The plan provided event cancelation coverage for a number of reasons.  Unfortunately, the cause of loss was not one that would trigger event cancelation coverage. The policy did not provide coverage for not being able to attend the event due to the inability to meet the entry requirements to the venue.  
  
  I regret that we were unable to provide the consumer with a more favorable outcome.   If the consumer has any additional questions or concerns, the Claim Department can be reached at *************
  
  Sincerely,
  
  Kalinda H*****
  Claims Escalation Examiner
  

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchase travel insurance for trip . Returned from trip and had to file several claims, trip delay , trip interruption and baggage lost then bag delay. They first payed out for the trip delay/interruption very quickly, however it has been 5 months now and they have not paid out the bag claim, they keep asking me to submit the same documents over and over again, each time I call the rep will say ,"yes i see you submitted the items we will review and in 7-10 days your claim will be settled, theni get email asking for the same documents again, then i send again same conversation over and over. This is beyond acceptable.

  Business response

  01/05/2022

  
  Dear Ms. ********:
  
  Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
  
  We have set up a call back for the examiner to discuss the claim with the consumer. A call back attempt was made on December 20, 2021, however there was no answer or option to leave a voicemail at the number on file. Another attempt will be made within 24-48 hours.
  
  Sincerely,
  
  Kalinda H*****
  Claims Escalation Examiner
  

  Customer response

  01/05/2022

  No call was made as my number on file is ************ of which a voicemail box is set up and is available.  this is just another stunt to not resolve this matter.
  

  
  

  Business response

  01/19/2022

  Dear Ms. ********,

  Thank you for forwarding this matter to my attention.

  According to the claim file, the claim examiner contacted the consumer on Jan 6, 2022 at 9:39 AM. I have also listened to the phone call in which the examiner left a voice mail message for the consumer.

  If the consumer would like another call back we can certainly place it. The consumer may also call our Claim Department at 800-334-7525 and request to speak to a claims examiner about her claim.

  Thank you,

  Kalinda H*****

  Claims Escalation Examiner

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