ComplaintsforBlue Ridge Animal League

• Initial Complaint

  05/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Took cat to vet because cat was sick. They did not look at cat, examine or anything, no xrays etc. When we got there they said they couldnt help us and charged us $ 41.00 to tell us to go somewhere else. Ridiculous. I feel i shouldnt be charged this. Im already dealing with way too much.. We just buried husbands brother who died suddenly and dealing with his 90 year old mom whos left behind. I feel they took advantage of us. They didnt do a dag gone thing, so refund the money.

  Business response

  07/10/2023

  Our veterinarian was able to perform a majority of the physical examination on this pet.  Unfortunately, about 3/4 of the way through the examination, the pet became fractious and unable to be handled.  Our veterinarian informed client that this cat was a candidate for a sedated examination as further physical examination was not possible at that time due to pet's behavior.  Client then disclosed to the veterinarian on duty that their regular veterinarian usually has to sedate the cat prior to any examination.  Veterinarian spent additional time providing professional consultation on behavioral needs specific to this pet and how to best obtain future medical care given advanced behavioral needs.We are a limited-scope clinic that provides routine wellness care and very limited sick care.  We do not have in-house diagnostics such as x-ray, ultrasound, etc.  Client had been informed of this when they scheduled their appointment and chose to proceed with bringing the cat in to be examined.As a result of the partial physical examination, the veterinarian recommended x-rays for this cat and recommendations for facilities offering this service were given to the client.  Pet would need to be sedated for x-ray so it was recommended that the veterinarian performing x-ray perform the sedated examination at that time.Client was charged for the professional consultation and physical examination that they did receive in our office.  At no point did client discuss any grievance or reluctance to pay their bill with our staff or management.  We have received no communications from this client since their visit.Client's signatures acknowledging that we are not a full-service clinic and financial responsibility policy can be found in the attached document.

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