ComplaintsforAutova

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car put 2500 down on it it broke down the next day and has been messed up ever since never could get any help or information for them to fix the car I paid 600 a month on it until the shop told me it looked like the car was in a flood and I was not driveable because of the fuel build up pressure it had ad no one could fix it they finally came and got it tried to get me to buy it for 5,000 I said no because I couldn't get it fixed no hey want 12000 even though the auctioning the car off and they never check hat I told them and apparently didn't take of my payments and it is alot of people Going through the same thing it all happened under motor world so they changed the name to hel0 hem rom he bad reputation they have sell8ng messed up cars

  

  Business response

  09/10/2024

  After several attempts to reach the customer to resolve this matter, we were unable to make contact. Please let us know if there is anything further we need to do! Thanks!

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Took my car up to get diagnostics done never diagnose it just checked coolant and refilled it charged me 165 just to refill coolant

  

  Business response

  06/18/2024

  The customer called in requesting a diagnostic due to their vehicle overheating. We explained to them over the phone that there is a diagnostic fee they would be responsible for and they agreed to the fee. We also confirmed this fee again when they dropped their car off to be looked at. Our technician diagnosed the vehicle, did a pressure test, and drove the vehicle and found nothing but the coolant being low. Our technician had the vehicle for almost an hour to inspect it and ensure there were no other issues, driving it before and after diagnosing the problem to low coolant. Technicians are highly trained and skilled, and their time is priced in line with their expertise. The vehicle was returned back to the customer with the issues resolved and time invested to ensure that was all that it needed. We were upfront with the pricing the entire way and fixed the vehicle. Please feel free to reach back out to our Service Department if you have any other issues!

  Customer response

  06/18/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** ******

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased my '15 Expedition April 29, 2023. we had a question about fluids in the pan of the car and the service guy came out and said they had JUST changed the oils and liquids, so that's what it was....4 days later my check engine light came on. I called the shop, and was told someone would call me back. Even after calling again-no one ever called me back. I also had an "I owe you" that day of sale, was told the part was ordered, and was never contacted. I had to reach out to my salesman to even talk to some one at MW. When I finally spoke with someone in the shop, I was told that the shop had an employee "clean out" and they apologized. I was able to get a July appointment. They did not have the part for my "I owe you" and also stated the nozzle that goes into the gas tank had a pin hole in it, so they put some crazy glue in it. On the way to work the next morning, the light came back on.. I called MW again, "they will call me"---NO ONE called me back! I kept calling and finally was told the new service manager **** had given his cellphone # for me to be taken care of. I finally went back in for an appointment, MW said the "O2 sensor" was bad, and replaced that- the same day the engine light came back on. I called, texted, and many excuses were given as to why I wasn't being responded to, also the "I owe you" problem was supposedly fixed, but STILL made the same noise issue. I sent a video to **** via text. and the engine light STILL ON... an appointment was made in Dec 2023; when I got there the desk didn't have me as an appointment; nor did they even know about the re-occuring I OWE YOU issue. (still not fixed) They diagnosed the engine light as Bad catalytic converters and leaking turbos. and wanted me to pay for it. I said NO- that this has been an issue since day 4! They were going to call me back that week. LIE! I called many times with no response. 1/25/24 i filed a complaint with MW- BBC. ***** was helpful to hear me, but still ongoing w/ same issues.

  

  Business response

  03/15/2024

  We are working with this customer to resolve their issues. 

  Customer response

  03/20/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After talking with the service guy, he stated that 1 issue we are having had already been replaced by them, prior to my purchase. Although I have NO RECORD that they did anything of the such to my vehicle. They have offered to replace both catalytic convertors and look at the other issues (turbo leaks, and noise in back of unit) of my vehicle and diagnose on April 1st, we will see after that if my vehicle issues are fixed, and all things made right in their negligence thus far. Until then, I do not feel comfortable closing out this case. Regards, ******* ***

  

  Business response

  04/24/2024

  She picked up the car on April 15th. 

  Customer response

  04/24/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I picked the car up for the 2nd time in April (it had to be towed there AFTER work they performed the week of April 1st) When I picked it up the 15th, they knew it was still leaking, as we told them after my husband crawled under the car while still at MW. We told **** and ****** they saw it too, and **** took it and pressure washed underneath and told us to "keep an  eye on it". Today, April 24th I returned the car to Motorworld- as the Check engine light and same issues were happening before occurred. This happened April 23rd- I called MW and they told me to bring the car back. When I arrived there this morning, ****** would not even speak to me- he continued to "eat his breakfast". I am done with their lies, missing time from work, and the run around. Regards, ******* ***

  

  Business response

  04/25/2024

  Unfortunately, it is still having problems - it is back in our shop and we are working on smoothing things out!  

  Customer response

  05/01/2024

  I have reviewed the response made by the business in reference to complaint ID ********, ***** assures me that he will continue to work to get my vehicle fixed, no matter what- he wants it fixed as well as myself!  I will wait for the business to perform this action and, if this is the fix, I will consider this complaint resolved. Regards, ******* ***

  Customer response

  10/03/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I need to RE OPEN this complaint. AFTER still not having the issue resolved, and now no response from the contact this is beyond ridiculous. Each time I am told "we've had a change in management" *****, assured me he would work to get the issue resolved, "if I close the BBB case" I did- now still not fixed, and I feel the vehicle is getting worse. Serving Him, *******

  Customer response

  10/21/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ***

• Initial Complaint

  02/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10/3/2023 I brought a vehicle from motor world in Madison heights, brought vehicle home the transmission light came on called dealer next morning to get a resolution. They said it needed a new transmission so it went back and forth to that dealer 5 times before they sent it to Honda to get a recall done which made the light go off but the vehicle is still having transmission issues because it jerks when changing gears. Have taken it back to motor world 3 times for them to tell me it’s nothing else they can do, I purchased a warranty and it won’t cover anything because motor world scammed me on that purchase. however while it was at the Honda dealer Honda stated it was excessively rusted on the front axel and brakes and rotors were awfully bad I called motor world to notify them and they basically told me it was my problem when I hadn’t even driven the vehicle that much. First that vehicle shouldn’t have passed inspection but it had passed inspection when I brought the vehicle so with me barely driving it to work no way those brakes and rotors could have gotten bad nor should the axel been rusted at all. So just recently tried to give motor world a chance to make it right they refuse to do anything and they told me I owed to much to trade it inn and they sold me that vehicle and I had no negative equity when I brought it I just wanted to exchange like they promise you can do within 7 days obviously it is over 7 days but it’s there fault for selling me junk and passing a inspection sticker on a vehicle that needed lots more work done to it.

  

  Business response

  02/14/2024

  We have spoken with this customer and have come to a resolution the customer is satisfied with. 

• Initial Complaint

  10/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I went to Motorworld on 10/6 to purchase a new vehicle, we were working with *****, was told we needed a co-signer, fine. We got a co-signer, the banks ended up closing before we can get an answer, fine, we were told to come back the following day, we do, get all the paperwork done, and settle on a vehicle. We were told the car would need to be serviced and detailed before we could take it home, also fine. We paid the non-refundable deposit. Flash forward, on Thursday 10/12, we got a call that we could pick up the car. We were told we would get our warranty info and a detailed list of things done to the car. We left, happy. My husband drove the car on the following day to work and smelled oil, so he popped the hood to check and found that the oil cap UPSIDE DOWN and not screwed in as it should be, called Motorworld, the soonest they could help with the situation was MONDAY. On the way to pick up our missing ppwk Saturday, the check engine light came on. I was went to Motorworld, spoke with *****, found out the thermostat (which was replaced prior to pick up) was bad, and the tech told us to keep driving it and turn the heat on if it was getting too hot. So, we dropped the car off again yesterday (10/15) to hopefully get fixed correctly. Today, I find out that insurance was NEVER added to The car after providing out insurance info to ***** and him telling us that it would Be added “today” (ON 10/7), I was in danger of getting a ding on my drivers license because of this. This is ridiculous, unprofessional, and we are VERY disappointed and feel That others should know what we have dealt with. We are happy with a settlement if decided, but we really just wanted it to be known that this business is definitely not treating consumers as they deserve.

  

  Business response

  10/19/2023

  We hate for any customer to have issues with their new vehicle purchase and have policies in place to remedy such issues. We got this customer's vehicle in the shop first thing and gave them a loaner car to drive while their vehicle was being checked out. Their vehicle has now been returned to them and we have assured them that we are here to help if they experience any other issues. Any concerns that were raised about their experience have been investigated and appropriate training has taken place to prevent them from happening again in the future.

• Initial Complaint

  10/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 25 May 2023 son asked us to take him to Motor World LLC. Told they had a truck he had been approved to purchase. Once there He was told he needed a Co-signer. I agreed. With my SSN info the purchase was approved. My son had talked with the salesman I had not. THE SALESMAN did not offer to review the contract with us nor that we review it to ensure that it was as discussed, son buyer/I co-signer. We were NEVER advised they put me as buyer/son co-signer. We were never allowed to look at the entire document. I should have. I Trusted him. He pointed to where to sign. We did as instructed. MY SON WAS given the contract & truck (not me) & told it would be registered in ******* Co where he lives. it was registered in ********** Co. where I live. I received a letter from the lender that I was buyer/son co-signer. I called the dealer & was told they had nothing to do with my being listed as buyer/son co-signer. He said the Lender draws up their paperwork & the lender chose to put me in as buyer. Today 5 Oct I spoke with lender & was told they don't generate dealer paperwork. The dealer put me in as buyer &did not disclose it to me. He lied to me. ON 14 JULY it broke. Dealer said to tow there on 28 July & it would be fixed w/extended warranty. It is 5 Oct the truck is not fixed. Per service dept 4 different failures occurred. The warranty agent must inspect. We called the dealer many times for updates, they have not initiated calls to us. The dealer has had the truck longer than son did from purchase to breakdown. I was NEVER the buyer. I signed a fraudulent contract presented to me with full Trust I was signing as CO-SIGNER/NOT BUYER. The dealer misrepresented what they were doing during the entire transaction when they knowingly assigned me as the buyer. I am a 78-year-old Mom trying to help my son. Due to the fraudulent way this sale was handled I request dealer declare the sale null & void/reimburse all payments made/remove us from any monetary liability.

  

  Business response

  10/11/2023

  We have been in touch with this customer and are doing everything we can to assist. We are working to get the vehicle fixed through the warranty company, but are at the mercy of the inspector coming out to approve the claim. We have offered the customer a loaner car and will continue to push the process along in an expedited manner. 

  Customer response

  10/13/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Issue reported contract fraud. See original complaint. Complaint not addressed in MW response. They lied and misrepresented information contained in the contract that was offered to be signed. After truck is fixed by extended warranty I want MW to take back their truck and declare contract null and void. Truck was driven from 6:00pm on 25 May 2023 (date of purchase) til July 16 2023. Broke down called MW. told to deliver truck to MW on 28 July 2023. **** towed truck to MW.  Truck has been at MW since 28 July 2023 awaiting  extended warranty agent inspection and approval of repair. Told 4 different issues have been identified. All major. No date offered as to when it will be repaired. Called MW this morning 9:00 13 Oct 2023 after reading their response to the BBB and to verify their offer of a loaner car. In their BBB response they said they offered a car for our use. I was told Msg left on home phone on  Wed 11 Oct 2023(I have been away from 6-13 Oct) about loaner car. When I asked about the offered loaner car I was told they didn’t have one but would in a few days…no date availability given. Our son has had a borrowed truck for 78 days with out an offer of a loaner until the 11th and they don’t have one to lend. I’m requesting again that MW take back their truck.  Regards, ******** ******

  

  Business response

  10/20/2023

  There was no fraud, deception, or lies involved with this vehicle purchase. This is a gross misrepresentation of our business by the customer and their claims are unfounded and unwarranted. We will continue to work with the customer to repair their vehicle and provide them with a loaner car as soon as one becomes available if they still want our help with the situation. 

  Customer response

  10/24/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.MW LLC replied with the following: There was no fraud, deception, or lies involved with this vehicle purchase. This is a gross misrepresentation of our business by the customer and their claims are unwarranted. THERE WAS FRAUD, DECEPTION, AND LIES involved throughout this vehicle purchase.1. Fact.  My son ** ****** III was the customer/Buyer in contact with MW LLC  I had never communicated with them about purchasing a vehicle.2.  Fact. My son was told to go to MW LLC because they had a truck he could purchase.  Once there he was told he could not purchase the truck without a co-signer.  I was asked by my son if I would co-sign.  I said yes.3. Fact.  We were told that he had been approved for a loan to purchase the vehicle.  I was NEVER told that I was being put in the contract for the vehicle as the Buyer.  We were told where to sign and initial the contract.  We did as we were told.  We did not read the contract.  Our error was trusting that MW LLC sales personnel were trustworthy and honest and presenting us with a contract as had been discussed he the buyer and I the cosigner.4. Fact.  The paperwork was given to my son as was the truck, not to me. 5. Fact.  I received a letter from the lender stating I was the buyer. When I questioned MW LLC I was told that the paperwork/contract was generated by the lender and MW LLC had nothing to do with putting me as the buyer.  When I questioned the lender about this I was told they DO NOT generate MW LLC paperwork.6. Fact. I understand that I should never have signed a contract without understanding what I was signing.  MW LLC sales personnel did not disclose to me that I was entered in their paperwork as the buyer and that is fraud on their part.I have asked that the truck be repaired through the extended warranty purchased through MW LLC and once that repair work is completed, I request dealer declare the sale null & void/reimburse all payments made/remove us from any monetary liability. In their previous comments they said they had offered us a loaner.  We did not get the car until the 20th of October.  They have had the truck for repair since the 28th of July 2023. To date we have not been given any detailed information on what is wrong other than there are 4 major failures.  We were told that they are working on the repairs which consist of 4 failures and that the extended warranty company has ok'd the repair.MW LLC added that they will continue to work with the customer to repair their vehicle and provide them with a loaner car as soon as one becomes available if they still want our help with the situation.MW LLC provided in their response to BBB that they would provide us with a loaner car prior to making that offer to us..  We finally got the loaner car on Friday 20 October 2023 after they have had the truck in for repair since July the 28th.Regards, ******** ******

  

  Business response

  11/01/2023

  We will state again, there was no fraud, deception, or lies involved in the vehicle purchase. In response to the customer's 6 statements:1. The customer came with her son out of her own free will. 2. The customer went on the loan with her son willingly.3. The customer and her son were approved on a loan to purchase a vehicle. We train all of our employees to properly disclose all of the paperwork and this purchase was no different. 4. We have copies of paperwork for whoever wants/ or needs it, but typically only make one copy of paperwork unless more copies are requested. Whoever drives the vehicle is up to the customer, it is their property.5. Lenders send paperwork/ letters out. We generate any paperwork done at our store and have to follow any guidelines/stipulations a lender may have. This purchase was no different. 6. We properly disclose all paperwork, train all of our employees to do so, and did with this purchase as well. There was no fraud involved with this purchase. We reached out to the customer as soon as a loaner car was available. The customer didn't get back with us for several days, so we had to provide a different customer with the loaner vehicle. As soon as it became available again, we provided them with a loaner.

  Customer response

  11/07/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with the owner of MW LLC.  He said he is a Christian and his business is Christian based. A bill-board at his place of business informs the public that, "Jesus Loves you, and so do we."  He may believe that his sales staff is following company endorsed procedures when he states, "We train all of our employees to properly disclose all of the  paperwork and this purchase was no different. We properly disclose all paperwork, train all of our employees to do so, and did with this purchase as well. There was no fraud involved with this purchase."  The paperwork was NEVER disclosed to me as he mentioned in our discussion.  He mentioned that they record the sales transactions.  I asked him to please review the recording of this sale on 25 May 2023 at about 5:00pm so that he could see that the salesperson did not openly share the paperwork with explanation but simply told us to initial and sign where he pointed on the paperwork.  We were trusting that we were signing as son buyer and I as co-signer, so we did as we were told.  The owner obviously did not look at the recording or would have never stated that paperwork is always disclosed properly because it was not or there was never any recording of the transaction.  The truck is still there for repair, it has been there since 28 July 2023 (it broke down two weeks prior to delivery to MW llc.)  We have never received a detailed account of what is wrong with the truck. Nor when work will be completed.I believe that there was fraud involved with this sale because the paperwork was never properly disclosed, and the salespeople deliberately and with malice and foresight failed to disclose that I was placed in the paperwork as Buyer. I would like to meet with the owner and his sales staff so that they can share how they disclosed the information contained in the sales contract ...That I was elevated to BUYER and my son who could not qualify for a loan to purchase the truck became THE co-signer.My request is for this company to agree to my initial request.  Make this purchase Null and void, keep their truck, pay us for all payments made to the loan company to date. Regards, ******** ******

• Initial Complaint

  09/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2012 chevy impala from motor world in ******* ***** Va for my granddaughter ******* ***** On September 16,2023. The impala broke down on September 18,2023 had it towed back to motor world they are giving me 1 excuse after another in regards to the issue with the impala and when I ask ***** for the paper work I signed for the impala he said they sent it to my emsil which I never received so I have no proof of the purchase other then my bank statement where they took the money out. I've asked for another car and ***** said I would have to pay again to do that when ***** already took the $3,000. And motor world has a policy to return in 7 days I didn't have that option.

  

  Business response

  09/27/2023

  We have come to a resolution with this customer.

• Initial Complaint

  07/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2017 Ford Escape mid April 2022. Immediately the vehicle was making a terrible vibrating sound. I called and explained what was going on and with a few going back in forth calls (making me feel as if they are trying to ignore and avoid me), they told me to take it to a repair shop to see what the problem was. I ended up taking it to ***** Ford in *********, ** because I could not find a shop to look at it since the sound was vibrating in the engine. I was told by ***** Ford that it had a broken face plate and would cost $2000 to repair. I let Motor World know and at first they did not want to repair it and I let them know I had complained about the sound a couple of weeks after purchase. They finally had me take it to their shop, ********* ********** (who damaged my truck while in their possession). My truck was inoperable during this whole process of over 2 months. When preparing to go to my mother's house two weeks ago on July 2, my Escape being a really loud rattling sound. I told myself I can and will not drive it sounding this way. I took it to a local mechanic and he told me a rod has gone in the engine and it will need an engine replacement. Monday, July 10 (after talking to the mechanic) I called Motor World and spoke with service manager, ****, who was telling me there is nothing they can do. I find this to be absurd, a 2017 needing an engine when I have driven it less than a year and it already had a problem in the engine! **** finally told me he was going to talk to upper management about repairing my vehicle for me. This is the second major problem in less than a year. I have not heard back from ****, despite me calling and leaving two messages. I find they have a lack of professionalism and for customer satisfaction to be so important to them, I am not satisfied at all.

  

  Business response

  07/17/2023

  We hate to hear of anyone having issues with their vehicle. Unfortunately, this purchase was made 15 months and 25,000 miles ago. It sounds like we took care of some issues the vehicle had right after the initial purchase and the customer drove the vehicle for over a year without any major issues. We have our own Service Department now and will help in any way we can to save them some money on parts and labor; but this is not a repair we can cover outright after that much time and not being able to confirm the kind of maintenance that has been done on the vehicle. 

  Customer response

  07/17/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have had the vehicle for 15 months but I have not drove it for over a year. It sat in my yard quite some time with the first repair issue. And I HAVE NOT PUT 25,000 MILES ON IT, ONLY 12,000. It is ridiculous that I have to put an engine in with that few miles I have put on the vehicle. I have had oil changed twice and it was both cash sales and I did not keep those receipts. I didn't know my engine was going to go and I would need them. Maybe you should rethink your decision. Regards, ****** *****

  

  Business response

  08/08/2023

  We will do our best to assist in the cost of the repairs at our shop and help the customer in that way. This is the most reasonable solution we can offer considering the purchase took place over a year ago. 

  Customer response

  08/08/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, ****** *****

• Initial Complaint

  07/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In October of 2022 my son and I purchased a 2016 Volkswagon Golf from Motor World (MW) with a 3000 mile warranty. Within the first week we heard a severe intermittent whine from the alternator. We were asked to wait until it was more consistent and that MW would repair. Shortly thereafter the alternator whine became more consistent and the dealer did replace it under their warranty. In May of 2023 that same alternator failed completely leaving my son stranded. We were told to bring it it since the parts and labor were covered under there maintenance 12 month / 12,000 mile warranty. After a week in the shop I was asked to come get the care and take it to a certified Volkswagon Dealer since they could not get the alternator to work. I did as they asked and was charged by Volkswagen $1193.08 to replace the faulty alternator that Motor World installed. and lasted less than 6 months. I have reached out to Motor World since this was a failure of the exact item they replaced and were to warranty but have received no response.

  

  Business response

  07/05/2023

  We have come to a resolution.

  Customer response

  07/19/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  They did resolve my complaint.  Regards, ***** ******

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 4/26/23 my wife ( ******* *********) & myself ( ****** *********) had appointment to look at a jeep wrangler, after we found out can’t get it financed without a lot of down payment l. So we told them ok and was going to leave but they said they have a Subaru we might like it so we test drove it and was going to buy it . So they had to clean it up it be ready Friday 4/28/23 so they was working on finance I gave them a $1,000 deposit . Motor world (va) gave me a sheet of paper told me sign it . To show I gave them $1,000 deposit never told me it was a non refundable money. So wife & I came home ***** ****** Virginia , my wife & I talk decided not to purchase the car . Had personal reasons. So next day I email the car dealer ship I don’t want the car , I got a email back saying I lost my money $1,000 deposit it was non refundable. Which I was never told that’s what I sign the papers no one told me that or did it read anywhere on the paperwork. So without me getting the car I wanted my $1, 000 back we never had a bank note telling me how much monthly payment are nothing from no one finance contract. They told me they spent hours with us trying to get us a car and had the guy put time in getting it ready . For me to pick up this Friday 4/28/23 doesn’t matter to me y’all would have to get it ready any way

  

  Business response

  05/01/2023

  We have come to a resolution with this customer and will be refunding them their deposit. They told us they are satisfied with this resolution. 

  Customer response

  05/01/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩