Customer ReviewsforBarnes & Noble, Inc.

A friend and I visited Barnes & Noble Tyson’s Corner location in McLean, Virginia and absolutely had the worst experience ever. My friend and I received unfair treatment and were racially profiled. Their employees are not very welcoming. This is something I have never in my life experience and let me tell you it did not feel good. I believe the retail industry should have a zero tolerance discrimination policy and should make shopping more inclusive. My friend and the Tyson’s corner location around noon September 13, 2022. I had just returned some items from Abercrombie and Fitch and thus had an EMPTY reusable Nike shopping bag. I believe in shopping bags as opposed to plastic. We started looking at the books advertised on the tables and reading the back and browsing with the intent to PURCHASE a few books each. The Staff member who I assume is the manager started following us around, he was a male (caucasian NOT THAT RACE MATTERS) maybe in his late 30’s to maybe mid 40’s, everywhere we went to browse he was there hovering or around the corner and giving us dirty looks. It was extremely uncomfortable, unprofessional and insensitive. He was trying to intimidate us, but I decided to be the better person and not say anything because I would of honestly said a handful of things that should not be said, I was enraged. The cherry on top is when he called two security guards and were used to intimidate us and now two security guards were posted inside near us. Ultimately we walked out because I have never been treated unfairly ever in my life. something tells this happens a lot with the untrained staff that they have there, they really need some diversity training to eliminate racial profiling.