Business ProfileforPurehealth Research

BLEEDING!!! Purchased supplements and only took for a couple of days when bleeding began so I ceased taking their product. Twice via telephone today (11:18 am and 8:20 pm) I called and informed their customer service line of what happened and that I wanted to return the product and have them refund my money. Both times, after confirming my email address with them, they informed me they would email me a return ticket to attach to the package for return. Now, 2 hours after my last phone call, I still have not received the promised email with return ticket (no - it's not in my spam folder either). It does not take 2 hours for them to send an email to me - let alone over 11 hours since my first phone call! My purchase was made under their advertised 365 day Money Back Guarantee (I have website screenshots to prove this as well as my original packaging materials receipt has the satisfaction guarantee printed on it too). I think potential customers need to be aware when a company does not act in timely good faith in accordance with their advertising guarantees and makes it difficult or impossible to get our rightful refund. Buyer beware! ZERO stars review (it was not an option)!

Hi ****. Thank you for reaching out to us. We deeply apologize for the distressing experience you've had with our product and customer service. We understand your frustration regarding the delay in receiving your return ticket. Your health and satisfaction are our utmost priorities, and we are committed to resolving this issue promptly.
 
To expedite the resolution,we kindly ask that you contact our support team at your earliest convenience. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. Please don't hesitate to contact us via email, live chat, or phone at any time. We're here to ensure your satisfaction and address any questions or issues you may encounter. Thank you for bringing this to our attention, and we look forward to assisting you further.