ComplaintsforPurehealth Research
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Complaint Details
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Initial Complaint
09/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order with purehealth research. And tried their product. I did not reorder a new order because it doesn't work as they said. However they sent me another order which I never placed! And charged my ********** for that second order. They refuse to refund the $254.50 Canadian that they fraudulently charged my card.Business response
09/22/2023
Hi, thank you for reaching us. We have investigated this concern and found that the customer subscribe to "Subscribe and Save" for 10% discount from their previous order for auto shipment. The order is still within our money-back-guarantee period and we can process a refund once the product has been return back. In addition, the auto shipment has been canceled. Please see attached photo for the order receipt and tracking details from the carriers. Thank you!Customer response
09/29/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
I did not received product. And did not reorder there product. This company is charging peoples cards without consent to charge card. And are completely fraudulent.
Regards,
***********************Business response
10/03/2023
Thank you for responding back. Upon further deliberation on the customers' experience and situation. A refund was made on the the customers previous order. Hence, the customer will received the refund within 3-5 banking days depending the on issuing bank. Thank you!Initial Complaint
09/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I reviewed this company, I did not place an order, but twice they have tried to collect money from my account. Fortunately I use ***** and they have stopped the claim. I did not know that just because you were checking a company out that you would be charged!Business response
09/18/2023
Hi, we reviewed the customer details and found that she placed an order online. Please see attached photo. In addition, the order would not be processed without manually adding the card details and shipping address of the recepient. This order has been processed and ship already. Thank you and have a great day!Initial Complaint
08/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 6 bottles I got all 6 but all all seals were broken and the pills are color orange now. Very different from what was advertised. looks like a scam to me!Business response
08/10/2023
Hi, we would like to extend our apologies to the customer about the product and we are more than willing to assist you with rectifying this important issue. We found several orders associated with the customer's information from which the details does not match. We would like to have the customer call out customer care for further assistance with this concern. Thank you!Initial Complaint
08/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Around July 31st, I watched a lengthy online advertisement for a Purehealth product. At the end of this marketing, it was announced that by watching the full ad, I could purchase a bottle for $49. So, I proceeded to request one bottle at that price, next the payment screen appeared and I entered my card number and code. The next screen after that told me I had to make an additional purchase selection, which I did not want and was not informed of. After trying to exit that screen, another directive appeared saying I had to make another purchase selection and that by going back to a previous screen, it would cause additional bottles of the product to be entered. So, I could not retrieve and erase my bank information or proceed forward at that point. I merely shut down the website in distress.A day or so later, I received a message from Purehealth asking a review of how was my experience. I told them I was humiliated by the marketing and all that transpired, gave 1 star that had to be designated in the program. That review did not go through. So, I went back to make a reply on the order page giving the same details and said it was best to cancel my order. Today, August 5th, I received notice of my upcoming shipment and they did not acknowledge my distress or request to cancel the product. My bank account shows that I was charged for one bottle. However, I do not want their product after this all happened. I think this is an attempt to defraud consumers, false marketing and intentional infliction of emotional distress.Business response
08/10/2023
Thank you for reaching us and we sincerely apologize for all the inconvenience this may have caused. We will forward your feedback with the team. In additiion, we have refunded the order with full amount. Kindly see attached photo for referrence. The refund may reflect to the customer's account after 3-5 banking days, depending on the issuing bank. Thank you!
Customer response
08/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**********************************************Initial Complaint
08/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered and paid for a product with PureResearch but never got a confirmation email or a product from them. Payment amount $52.92 Payment date Aug 01, 2023 ****** Credit account ending in **** Confirmation number ********** Funding account *** Bank Here is their email addressBusiness response
08/10/2023
Thank you for reaching us. Upon further investigation with the customers detail from this complain, the last order was made on July 29, 2023 for an IMPROBIOME product. No orders was made after this date. We suggest to contact their bank or call our support team with an Order ID. Kindly check the attached photo for all the records that we have including the date an order was created. Thank you!Customer response
08/11/2023
The product arrived a couple of days ago. I'm good, now. Thank you, *****************************Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered Pure Health Research Blood Sugar formula on 2-23-23, It was order number ****-******* in the amount of $264. It was based upon a video presentation and it offered a money back guarantee if not happy with the product. I have called customer service 3 times and have been given excuses about how I need to keep taking the product or send back the upopened bottles. I was told they would send a return process email. It took 3 times to get the email. I then read reviews on the BBB website on how they the company wouldn't honor full credits and made the customer had to file complaints to get a resolution; I am completely dissatisfied with the product and the the company's roadblocks on tryinng to get them to honor their claims made in the "sales" process. I just want my money back and be done.Business response
08/01/2023
Thank you for reaching us. Upon further investigations, a return instructions was sent already to the customer on 7/19/2023 and we are waiting for the return of the bottles to our facility. We will process a refund of the order as it was still in the money-back guarantee policy. Once returned, refunds will be initiated 72 hours upon receiving the products. Kindly advice the customer to return what was left on the initial order. Thank you!Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
CANCELLED SUBSCRIPTION BACK IN MARCH,UNFORTUNATLY PRODUCT DIDN'T WORK FOR ME HOWEVER THEY KEEP CHARGING MY CC$105.30 BE VERY LEARY TO ANYONE WHO ORDERS FROM THEM READ THE FINE PRINT AS YOU GET TRICKED INTO RE-SUBSRIBING? VERY TRICKY!Business response
07/19/2023
Hi, thank you for raising this concern. We have already cancelled the subscription of the customer. Please see attached photo for evidence. If there is any other concern. Kindlyr each out our customer support team. Thank you!Initial Complaint
07/02/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 6/13/23 I bought 3 bottles of Ageless Brain, a nutritional supplement, for $129.09, Order # ************. It was delivered on 6/20/23. On 6/21/23 I called the company to ask for instructions to return the bottles for a refund because caffeine was an ingredient in the product. I was told an email would be sent with instructions on how to return the bottles, after receipt of which a refund would be issued.. Not receiving an email, I called customer support on 6/22/23, to make the same request. I was told an email would be sent with instructions on how to return the bottles, after receipt of which a refund would be issued, and my auto ship would be cancelled. I received an email on 6/22/23, time stamped 1:52 PM, stating the auto ship was cancelled, but no instructions on how to return the bottles to PureHealth Research. I have received no email since 6/22/23.Business response
07/05/2023
Thank you for reaching out to us. I was able to check the order and upon checking, we did send the return instruction email a total of 3 times. I will be sending again the same email of return. Kindly check the spam or junk folders of the customer as it might have been accidentally forwarded there. Have a great day.Customer response
07/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:From: ****** ***** <********@*****.com>
Date: Sat, Jul 15, 2023 at 5:53 PM
Subject: Re: Complaint ID ********; Purehealth Research
To: <*******@mybbb.org>
I am sorry for the delay in getting back to you. I have received many promos from PureHealth Research, but nothing concerning my complaint.
****** *****
Regards,
****** *****Business response
07/18/2023
Hi, we investigated this matter ad we found evidence that one o f our specialist did send a return addess to this customer in regards of returning the product back. Please see attached photo for evidence. In addition, another email will be send today for the return instructions. Kindly advice to check the customer's spam folder for any email from us. Thank you!Customer response
07/31/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:From: ****** ***** <********@*****.com>
Date: Sat, Jul 29, 2023 at 3:31 PM
Subject: Fwd: Complaint ID ********; Purehealth Research
To: <*******@mybbb.org>
On July 25th I sent you an email about the status as shown here. I checked my credit card account. No refund has been issued as of Friday, July 28, 2023.
PureHealth Research stated a refund would be issued 72 hours after receipt of the returned product. The refund is 24 hours overdue..Regards,
****** *****Business response
07/31/2023
Thank you for reaching us back and we apologize for any misunderstanding. Refunds will be initiated once the returned packaged has been accepted at the facity and refunds should be process within 24-72 hours upon receiving the package. In addition, we have successfully received the package and a refund has been made on the account. The refund should reflect 3-5 banking days depending on the issuing bank. Thank you.Customer response
08/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
06/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Do not want any of their products billed or sent to me. They are trying to bill me. Do not like their products.Business response
07/05/2023
Thank you for reaching out to us. Upon checking the order, the Subscribe and save option has been cancelled already on 06/30/2023 as the customer sent an email on that day and the representative was able to cancel it right away. There will be no more future shipment for this product. Have a great day.Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed and order with Pure Health on 6/5/23:Dear *********, Thank you for choosing PureHealth Research! Great news! Your order ****-******* has been processed and shipped by Expedited: 2-5 days. Your tracking number is: ************************** I contacted Pure Health customer service on 6/21 and 6/23 as I had yet to receive the order. I was charged $29.99 for expedited shipping. I was first told the order will arrive that day and the second agent told me it was at the post office in St. Paul. I went my USPS on 6/26 and was told the order never shipped and that an agent from Pure Health would be able to see that from their end. I have now disputed the charge with my credit card company.Business response
07/05/2023
Thank you for reaching out to us. Upon checking the order, the customer indeed filed for a chargeback and thus our chargeback team processed the necessary procedures for disputes and refunded the order. We apologize about this delay in the shipment of the order. Have a great day.Customer response
07/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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Customer Complaints Summary
72 total complaints in the last 3 years.
13 complaints closed in the last 12 months.