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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/31/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed a contract with DeckMan on February 27, 2023. it is a deck project. They offered me to remove my old deck and build a new deck within 3 weeks.Their bid was to remove existing deck and construct a new deck in 3 weeks. the project address is at *** ******** ******, Herndon, VA *****. I paid them 50%, $7,303 upon signing the contract on February 27, 2023 and the remaining financed to be paid on a progress. I clearly communicated the urgency of the project due to worn out and being a rental property, I needed to complete the project sooner. I have been following up with them since then but they stopped answering my calls and emails. BBB rated this company A+ rating, but it feels weird to encounter this much low customer service. Since they are not responsive, I had to check town of Herndon this morning if they have applied for a permit. Unfortunately, they have not applied for permit as of today. Now I have to believe that DeckMan breached the agreement.let alone completing the project in three weeks, they have not even applied for permit. I am considering to hire a lawer for this matter. if BBB can resolve it, I am fine too. at least I need to get my money back if they cannot do the project.Business response
08/03/2023
From: ******************************* <*********************************************>
Date: Thu, Aug 3, 2023 at 1:15 PM
Subject: Re: [DeckMan] Response to a complaint from ***************
To: <************@mybbb.org>
Hi ******,
Good day!
As per the management, ******* ****** canceled the agreement and we did not do any work.As per the management, we have refunded *******.
Attached is a copy of the credit refunded. Also, an email from him saying "great" after his deposit was credited back.
Thanks,
******Customer response
08/03/2023
Deckman didn't meet my expectations. It was them who canceled the contract after waiting long weeks doing nothing. They cancelled the contract and refunded my deposit. I will never trust them again. Since they refunded my money, i have no interest to further this communication though. Another company built my deck in short days already .
Thanks
*******
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.