Customer ReviewsforSunrise Senior Living, Inc

Evidently. Sunrise Senior Living has the same problems nation wide as I experienced much the same at their *************** location The hype they give you never materializes. My studio apartment was the size of a closet. When the shower was turned on it emitted ***** water. Every day things such as showers did not routinely happen. The food was deplorable. My 30 days there were a nightmare which I wouldnt wish on anyone which is why I am writing this. If you have an elderly one beware.

This place is horrible I will not recommend this place to anyone. They mistreat the residents. They dont give them showers they disrespect the patients . This is a very unskilled facility that needs to be shut down .

Sunrise Senior Living of Orchard Park, in Colorado was a disaster because they really don’t handle care well for anyone with needs above independent assisted living. There would be days cloths not changed, leaving clothes for a person in wheelchair to put away themselves. Not always having oxygen with a person when they left their room. Not moving things close so a person can reach in a wheelchair. On the flip side they did have incredible activity and nursing staff. But when basic needs are not met, kind of hard to get the benefit. Stay clear

The facility in Severna Park: horrible. My parents have been forced into this place by my sister almost 2 years ago. We have had an issue with their ringer volume being turned off. I have pleaded with them as well as my "Super Shady and manipulative little sister" to simply super glue the ringer volume so it cant be turned off. When I call Sunrise they just hang up on me no or they tell me they will go che k, but they dont . My parents have been isolated from their entire family minus my shady sister who lives in Baltimore. They get no calls. I cant imagine how lonely they are, but Sunrise could give a shit less as long as they get that $ which my sister(who gained POA in a very un ethical way) is all to comfortable treating our parents like personal property. Sunrise has been made aware of all of this many times and refuse to do anything about it. Havent been able to wish them happy birthday or any holiday for almost 2 years now. I will post as much negative reviews for Sunrise until they take some action in ensuring my parents can receive PHONE CALLS! How difficult is this?? WTF Sunrise. If i could have not been forced to put at least 1 star on this review they would get a 0. Hope no one sends their loved one to this NIGHTMARE. For a place that is supposed to "Assist" seniors you would think providing a phone that someone can't turn the ringer volume off (this has been a practice my sister excells at and has been doing to them now for almost 3 years)and with big number buttons would be standard but no, not here. The few times I was able to get through to my parents last year they were begging to leave this place, but my sister shut that down. Their memory loss is being used against them. It's the most inhumane and degrading treatment of human beings I think I have ever witnessed.

Sunrise Assisted Living in Parma OH. Our loved one had the most amazing care. Spiritually, physically.. all around holistically. However when it comes to who handles finances.. DEBBIE SHOULD NOT HAVE HER JOB. You do NOT tell a grieving family who's been CHASING them for WEEKS for a refund that their call "isn't appreciated". NEITHER IS TREATING PEOPLE DISRESPECTFULLY. When you are in a position to help people yet you chose to degrade them, cut them off while talking, speak with an attitude and blame other staff and specifically use names (which I'm POSITIVE isn't appreciated).. that's EXTREMELY UNPROFESSIONAL. You know how to collect your money and anything after the 1st includes a fee. How about you pay back the family the over 8k payment for August you still have yet the resident passed in JULY. Would I recommend this facility? Yes in Memory Care. Would I recommend Debbie being in the position she is? ABSOLUTELY NOT! You should be ashamed of yourself. I will make it my duty to spread the word. THAT'S the lasting impression she gave us.