Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Capital One Financial Corp. has 446 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Capital One Financial Corporation

      15000 Capital One Dr Richmond, VA 23238

      BBB Accredited Business
    • Capital One Financial Corporation

      13952 Peach Grove Street Sherman Oaks, CA 91423

    • Capital One Financial Corporation

      17525 Ventura Blvd. Suite 300 Encino, CA 91316

    • Capital One Financial Corporation

      23011 Moulton Parkway Suite C-2 Laguna Hills, CA 91724

    • Capital One Financial Corporation

      P.O. Box 60024 City Indust, CA 91716-0024

    Business ProfileforCapital One Financial Corp.

    Credit Cards and Plans
    BBB accredited business
    Looking for more information? Access the headquarters listing for Capital One Financial Corporation
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    Additional business information

    Additional Info:
    The company maintains its service department in the Richmond area. At the request of the company, all inquires and complaints should be referred to the BBB of Central Virginia: 701 East Franklin #712 Richmond VA 23219-2332 TeL. 804-648-0016 Fax. 804-648-3115,
    www.richmondbbb.org.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.11/5stars

    All customer reviews and complaints are handled by the BBB where the company is Headquartered or a central customer processing location.

    Average of 1,756 Customer Reviews

    Customer Complaints

    13,510 complaints closed in last 3 years

    5,285 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    BBB Rating & Accreditation

    Accredited Since: 3/4/2011

    Years in Business: 30

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    Capital One offers a broad array of financial products and services to consumers, small businesses, and commercial clients through branches, the Internet, and other distribution channels.

    Business Details

    Location of This Business
    1680 Capital One Dr, McLean, VA 22102-3407
    Headquarters
    15000 Capital One Dr, Richmond, VA 23238
    BBB File Opened:
    1/1/2000
    Years in Business:
    30
    Business Started:
    5/3/1994
    Business Incorporated:
    5/3/1994
    Accredited Since:
    3/4/2011
    Type of Entity:
    Corporation
    Alternate Business Name
    • Capital One
    • Ars National Services/Capital One
    • Sony Card Product
    • ING Direct
    • ING Sharebuilder
    • GM Credit Card
    • Capital One Bank (USA), N.A.
    • Capital One Services, LLC
    • GE Healthcare Financial Solutions
    • Capital One Investing, LLC
    • Directory Authority Bankcard
    • Capital One HealthCare Finance
    • Capital One Auto Finance
    • Capital One Direct Bank
    • Capital One Small Business
    • Capital One Home Loans
    Business Management
    • Mr. Richard D Fairbanks, Managing Member
    Contact Information

    Customer Contact

    • Mr. Richard D Fairbanks, Managing Member
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Local BBB

    BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.