ComplaintsforOpus One Studios

• Initial Complaint

  11/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered three copies of a book they sell. My cost was $59.00. My credit card was charged before I received the package. When I received the package there was only 1 book with an invoice that showed 3 of 3. The package only had room for the one book, I tried to contact the company via email and the only response I received was the order was filled. This occurred on Sep 6, 2022. After several additional attempts to reason with the company, I received no other responses. I ordered 3 copies as the author of the book was a dear friend who died 7 days before the book was released. The book is **** ******** by *****************. I wanted to give two of the books away. One to a relative who is close to dying. The book is excellent but....

  Business response

  12/10/2022

  --------- Forwarded message ---------
  From: **** <****************>
  Date: Fri, Dec 9, 2022 at 10:56 PM
  Subject: BBB Complaint ID ********
  To: drteam@mybbb.org <drteam@mybbb.org>
  Cc: *********************** <*******************>
  
  

  Thank you for bringing this matter to my attention. I intend to quickly resolve this matter to the customers satisfaction.

  First, my profound apologies for sending only 1 of the three copies the customer ordered and paid for. I shipped a large number of backorder copies of this book in late August, and apparently made the mistake in the process. I also found that there were flaws in the customer messaging system (now fixed) which prevented the complaints from reaching me.  The BBB letter triggered a review and I found the customers messages.

  I am immediately shipping three copies of **** ******** to the customer via Priority Mail (Tracking number **********************) for arrival in 2-3 days. I owe the customer 2 copies and am including a third complimentary copy in view of their inconvenience.  (It is Friday evening and the package will go to the Post Office tomorrow morning.)

  Sincerely,

  Alan ** S********

  Opus One Studios

  Customer response

  12/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  ---------- Forwarded message ---------
  From: *********************** <*******************>
  Date: Fri, Dec 16, 2022 at 9:36 AM
  Subject: RE: BBB Complaint ID ********
  To: **** <****************>, drteam@mybbb.org <drteam@mybbb.org>
  

  
  

  Thank you. I have received my order.

  Sent from Mail for *******

  Regards,
  
  ***********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩