ComplaintsforBlossman Propane Gas & Appliance

• Initial Complaint

  04/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I paid a propane tank rental fee on 11/4/22 for a year at $51.60. I called Blossman to let them know that I sold my home and would no longer require their service. I then asked when I would be refunded for the tank rental I paid up front and was informed that I would not be refunded. When I asked her how this would be handled with the new homeowners, she said they would continue to use the tank that I was renting with no fee. This is not the way to do business.

• Initial Complaint

  03/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My account number is *******. I recently had a propane delivery and was billed for that delivery. The bill did not have a due date, but I paid the bill like I always do. Blossman now sent me an amount for a past due bill. The office was called and they informed us that someone would call us back regarding the past due amount, but no one called back.

• Initial Complaint

  05/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 31, 2022 I gave a $3,000 deposit to Blossman Gas to install an outdoor heater. That heater (Bromic Platinum 500) was installed on March 15. Over the next two weeks several kinks needed to be worked out...initially the unit was mounted at a poor location. I can provide more details there but they did move it, so I will only provide upon request. Then the unit panel was not lighting up (similar to the surface of a stove turning red). Once I alerted Blossman to this, the technician came and fully opened a valve, that had only been half open. At this point the panel was red. On April 4, 2022 I emailed **** *****, the salesman who sold us the product and requested a return and then refund. While the unit did put off heat, no more heat that the $150 unit we bought at lowes. Here is my first complaint, **** had led us to believe the unit would be significantly warmer that the unit from lowes, after all it should be significantly more because it cost over $5000 more. Under Consumer Laws, I feel that **** was “misrepresenting the quality”. Over the next 6 weeks I reached out to Blossman at least 6 times (via text, email and phone calls) to remind them I wanted to return the item. They said they wanted a rep to come look at it. That rep came on May 11, 2022. After giving our dimensions to the manufacturer, the manufacturer said we needed two heaters to adequately warm the space. I had no interest putting more money in this project This too is proof that **** was misleading. He said 1 heater would work great. When I was unwilling to buy a second heater, Blossman gas began to tell me the unit was not returnable, however no where on the contract I signed, brochure or website do I see it posted that the item is non returnable. Again I feel I am protected under consumer law that if they want to enforce the no return policy, it should have legally been stated by Blossman upfront.

  Business response

  06/14/2022

  This issue has been resolved, she was given full credit on 6/3 and the unit was removed on 6/6.  This heater was a special order and that is why the process took as long as it did.  Special order units are not items we take back as returns, so we wanted to make sure we had the opportunity to have someone from the manufacturer take a look at the set up. We made every attempt to make sure the unit was working properly prior to calling the company. I don’t feel that our salesman, **** *****, misrepresented the quality of the unit at all.  Every situation is different, this case was an open pavilion that is open on 3 sides and it sits on a hill.  Had the unit been installed on a patio area in another location with out winds the unit would have performed as expected.  I would also like to add that when the salesman met with the couple the first time in the middle of the meeting there was an issue with some plumbing and the bathroom at the pavilion flooded, so she became preoccupied with cleaning that up and **** continued the meeting with  Mr ******* at that point.  If at all possible we would like for Mrs. ******* to acknowledge that this has been resolved and we can issue a check for the credit that is showing on her account. ********* ****** Branch Administrator Blossman Gas 

  Customer response

  07/12/2022

   I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I got a $700ish check from Blossman. No clue what that amount is for. Not the $3k they had agreed to. Not sure if you are the person I talked to on the phone, I have told Blossman this is over with. Bottom line they continue to be unethical, un willing to communicate and want to make me feel guilty about this. They have not once said they are sorry and the proer thing to do is make the customer happy. For the purpose of BBB, I care more that this is noted by your department and publicized as to not rip off another person as they did me.   Regards, ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩