Business ProfileforFerguson Enterprises, Inc.

I hired Ferguson to install new high-end appliances in a kitchen renovation. Fridge, range, wall oven, ice maker, microwave, and dishwasher. The dishwasher was wired in incorrectly such that the unit shut off mid-cycle multiple times before anyone could figure out that the problem happened on installation. It has never run the same since, but of course they won’t acknowledge that. Then the wall oven started smoking, made a loud explosion-type noise, and died. Turns out that was installed incorrectly too, and a fire had actually started in the electrical box. Wires were all completely melted and fried. They sent someone to “fix it”, but I had an electrician come out to check also. He said the “fix” was incorrect as well and the same thing would have happened again. Ferguson balked at replacing my brand new wall oven (that had now experienced burned electrical components, and an electrical surge, because of their incorrect installation), or dishwasher. They admitted to me that the person who did my installation had since been fired. I requested to at least be reimbursed my cost for installation, since it was done incorrectly. And to have my warranty extended. They agreed to this, but I had to follow up with them 5 or 6 times because nothing was happening. It’s now been almost a year, and I finally received the refund for installation, but still have not received the extended warranty on the dishwasher and wall oven. I am warning everyone I know not to use this company.

Thank you for your feedback and we greatly appreciate the opportunity to make our service even better; we deeply apologize that the mark was missed with this shopping experience. To assist with your issue, we will be forwarding the information you provided to the manager that would be best to assist you per the information you have provided. You will receive a response from a manager within the next 1-2 business days.