ComplaintsforGifford Management Group

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I provided notice to vacate to my property manager Robin ******* Robin pressured me to vacate the property and pay for rent and utilities. She claimed that if I stayed in the apartment that I was paying for, I must be available to show property. I questioned here on this and she told me that she would not show the apartment because of coivd. After agreeing to vacate while still paying for rent and utilities, the apartment was rented to another tenant. When I revived my final disposition I was chared *** for a shower curtain that was never present in the apartment and a *** light cleaning fee. The shower curtain fee was removed after I questioned Robin about the charge. When asked for an explanation regarding the light cleaning fee, she replied "We had clean stove top, bath floor, bathtub area, windows" and "that It had to be cleaned in order to get apartment rented." I lived in the apartment for roughly two months. I fully cleaned the apartment before I left and payed for professional carpet cleaning. I never used the stove, yet I was being told specifically that the stove top along with other parts of the apartment were too dirty to for the apartment to be rented. I am being scammed by Gifford Management, specifically by Robin *******

  Business response

  01/19/2022

  Business Response /* (1000, 5, 2021/12/08) */ The tenant in question broke his lease after only living in the premises from August 14, 2021 October 18, 2021. He had a year lease. This was his request to break the lease. The property was diligently advertised in order to get it rented quickly and in order to minimize the tenants cost to re- rent the premises. The property was rented October 23, 2021 and he received a credit of rent back for October in the amount of ******* I final disbursement was done and the tenant was charged for shower curtain that he stated was not in the property when he moved in. After reviewing his move in inspection he did not note there was no shower curtain however we gave him back the cost of shower curtain which was *** dollars. The unit did need some cleaning and he was charged a minimum fee for light cleaning in amount of ******* As he indicated several items needed some additional light cleaning. This charge was justified. This was the only charge he received for damages. Consumer Response /* (3000, 7, 2021/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The shower curtain was not a line item listed on the move in move out form provided by Gifford Management. The photos of the unit on Gifford Management's website clearly show no shower curtain present in the bathroom. This is their error. I did not assume a shower curtain was provided hence I did not make a general note about its absence. I did not expect a hot tub to be included with the apartment and as such did not note a missing hot tube in the move in move out form. Would it be justifiable for them to suggest that since I did not note its absence that I should be charged for one? The lease clearly states that I can only be charged for damages that exceed normal wear and tear. Light cleaning that was described as "just some minor wipe down", in email communication, is within normal wear and tear. All of this ignores the fact that the unit was cleaned before I vacated and the carpets professionally cleaned per the lease. Except for normal wear and tear, the following specific deductions or damages shall be charged against Tenant for any damages to the Dwelling Unit or the Premises: 1. Excessive or abnormal repairs of holes caused by nails or hanging lamps: ****** per hour. 2. Appliances left dirty or in bad condition: Stove: ****** minimum, Oven: ****** minimum, Refrigerator: ****** minimum, Microwave: ****** minimum, Washer: ****** minimum, Dryer: ***** minimum, Other: ****** minimum. 3. Repainting of parts of the dwelling unit per premises: Dining Room: ******* minimum, Living Room: ******* minimum, Kitchen: ******* minimum, Bedrooms: Each: ******* minimum, Bathrooms: Each: ******* minimum, Halls: ******* minimum. All painting will be done at a minimum rate of ***** per sq. ft. 4. Repainting of the entire Dwelling Unit or Premises will be done at a rate of ***** per sq. ft. 5. In the event that wall paper must be removed, Tenant will be charged for the cost of repairing and repainting the wall, including the drywall, if necessary, on a time and materials basis. 6. In the event that the drywall is damaged through removal of tape applied by Tenant, Tenant will be charged for painting the area or room as deemed necessary by Landlord. 7. Unreturned keys: Dwelling Unit: ******* per lock, Mailbox: ******* Remotes: ****** per remote. 8. Damaged carpeting or vinyl flooring: Burn holes: ******* Cost per square yard of replacing carpeting or flooring: ****** per sq. yard. Minimum charges: Stains smaller than 1.5 inches: ****** per stain, Larger stains: ****** per stain. 9. Damaged or lost curtain rods and/or window treatment: Living room: Actual cost, Extra large: Actual cost. Minimum charges: Basic mini-blinds: ****** per window, 2' plantation blinds: ****** per window, Missing rods: ****** per window, Missing/damaged curtains: minimum ****** per window. 10. Repairs and maintenance for the Dwelling Unit or the Premises (not covered above) will be charged at the rate of: ****** per hour, plus cost of materials.

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