Customer ReviewsforNVR, Inc

This has been the absolute worst home buying/building experience from start to finish. If I could give zero stars, I would. From the quality of work, to the lack of remedying 1 year warranty ticket items, this company is predatory and cheap when it comes to home building. Our floor is coming up even after 'fixing', our driveway is deteriorating, our bedroom doors that we paid EXTRA for are crooked/cut, and our shower was not properly sealed (resulting in dry-rotted wood and mold). I would not recommend Ryan Homes to anyone, but especially first time home buyers. The warranty team (****, ****** ****, and ***** Stoianows) in ******, ** are also one of the worst customer service teams I have encountered. It is also VERY difficult to reach anyone regarding concerns once your home is completed. I have spent numerous hours looking up addresses/numbers to remedy situations that still remain a year later with no solution.

Carpet they install is cheap! Paint is cheap! Yard is nothing but rocks because they remove the topsoil then sell it. Flooring keeps coming up. They sent a guy out here who did not speak English and was nothing but rude. He replaced the plank and now it is coming up again a year later, but we are outside of the warranty so they will not do anything about it. Meanwhile, if theres another plank coming up Our lights in the guest bathroom flicker. Fuse in our bedroom blows if you plug in more than three things. Their customer service is horrible when they do send someone out to your house to work on something. They have an attitude. I would never build with them again!

If I could give this company a negative number, I would. Horrible communication. They don't listen to the customer and then try and force them to do things that are unethical. They bate and switch many of the items for home building and finishes. Mortgage company is included in this. My clients lost their job and they are pushing the buyers to close on the home even thought they won't be able to pay the mortgage due to lost job. This is fraud. They take 3 weeks to answer any questions or address issues.

Plumbing and multiple electrical failures. If you buy a **** built home plan several thousands of dollars in repairs in the first 3 years

Military Buyer Beware! Its 13 September 2024 and me and my family of 5 are close to the 17 September settlement-date for one of the large condo (not townhouse!) end units. However, NVR Mortgage ******************* of Ryan Homeshas not yet obtained the Veterans Affairs condo approval for the unit, due to NVR Mortgage requesting a VA condo approval on 3 SEP, without requesting for a specific rush-approval. Therefore, the ** had provided them with the standard 1-3 weeks decision timeframe that the Ryan Homes builder did not take into consideration when proposing the 17 September close date, as a late September or early October settlement date would have been more appropriateNote that, if we dont get a decision from the VA today, then there is a high likelihood that we would need to push back the settlement date AGAIN, since it was first pushed back to 17 September from the original closing date of 5 September, which Im going to safely assume was again due to a lack of communication between the Ryan Homes builder and NVR Mortgage. (I will also file an official complaint with the ******************************, as their VA ******************** constantly fails to pick up phone calls during their regular business hours, whenever I tried inquiring about the ** condo approval.)1-Star for now, but if Ryan Homes and NVR Mortgage find a way for me to Settle on 17 September, then I will consider posting a follow-up review that might be worth up to 3-Stars to give them an average 2-Stars out of 5. Based on having to beg my housing office to keep me and my family of 5 housed; having to change the service dates of the movers and the cleaners; having to change my leave dates; and the resulting loss of productivity in a military position that affects our national securityall due to the ******************** between multiple partiesI would give all parties involved a 0-Star rating, if possible. Again, Military Buyer Beware!!!

Hi (insert Warrant Manager's name), so you sat in my kitchen last year and blatantly lied to my face. You told me that you would make a note in my file, that if Rite Rug came out for a 2nd time to fix the same issue that was pointed out BEFORE we closed in November of 2022, that it would be covered under a warranty beyond one year, since the issue is with the leveling done before the tile wasinstalled. GO BACK AND READ YOUR OWN NOTES.There are clear hollow spots still below the tile, which you can hear with a simple tapping on the tile, that have been there since DAY ONE, **** the project Manager can attest to that.But I was told,in November of 2022, that WE NEEDED TO CLOSE, and that this would be ******** we acted in GOOD FAITH, and paid Ryan Homes $400K+, and have now had to deal with this kitchen issue for almost 2 years now, and now, after YOU told me it would be resolved, if the latest attempt by Rite Rug didn't resolve the problem, that you would send out someone else to fix.I have a home for LESS than 2 years and I need to now repair my kitchen floor? I owned a home in ******** for 20 years and guess what? the grout line and tiles NEVER ********** addition, I have 2 more cracked tiles in the foyer that I will need to replace. But I understand that the tiles are my responsibility, but the fact that the subfloor BELOW the tiles was NEVER installed properly, thats the reason I am having problems, due to Ryan Homes shoddy workmanship and now you're going to bail on responsibility?This is just a horrible experience we have had in less than 2 years owning this home.

I closed on a loan thru NVR****** Mind u this is the third **** home I purchased. ***** at NVR',Inc tells me I can pay my own taxes but I find out later u can not. She told me when the mortgage gets transferred I can. She out right lied to me to get the sale.

Several months ago my husband spoke with Ryan homes about running water in our basement . Ryan homes had the City of Dayton water division come out and fix the problem. The Ciry of Dayton dug up our yard an attempted to correct the problem however the issue was not resolved. The next time my husband contacted Ryan homes before the year was up we couldnt get a return call from *******************. The city created another problem for us we have water constantly running in our yard and water in the pit. Just earlier this week we get a letter from the City of ****** stating we have until the end of the month to get this fixed or they are going to turn our water off for a problem they created. If I cant get any resolution I will turn to Channel 2?to let others know about Ryan Homes and the City of ******. This house cost a lot of many and Im very upset with Ryan homes they dont stand behind their work . Sincerely ************

Yesterday my wife and I spoke with the ************ community sales ***resentative for Ryan Homes about the fact he had forgotten to ad an additional data portal to the living room. ******* ****** the *** states he would take care of it. So today we received a revised contract with a new charge for the data portal which should have been included with the original contract. We have also had been told that they were breaking ground in a week, 3 weeks ago. Now we are being told it will not happen until 3 months before closing.Ive asked for ******** supervisors information and he just tells me he left our number on her voicemail and for her to call back on Tuesday. What does ******* not want me to tell his supervisor? Folks if we would not lose our money invested to this point I would walk away today. But being retired on a limited income we cant do ******* wife and I both have been called a liar about breaking ground, so if you want lies and deceptions and feeling like you dont matter go to Ryan Homes.If I could give a negative stars at this point I would!

Where do I begin. My wife and I purchased a home from Ryan Homes back in 2021 in **. We moved into the house in November. Not even 3 years ago. In that time period, we have had several workmanship issues. The ** unit failed twice. Once during the hottest days ever recorded. Turns out they installed a unit too small. Prior to that, we had an issue with our plumbing specifically the grinder pump in the front yard. They have already had to dig up my yard, install a new pump, as well as replace the electric control box for the pump. Fast forward to today where we are going through the EX**T same problem with the grinder pump. I called Ryan Homes and was pretty much told that we're out of luck. Representative was terrible. Also, that we would have to contact the vendors that installed the pump and the electrical components. get this, the contractor THEY chose doesn't service my area. So now we have to call in a vendor to come behind who knows what kind of work was done by their contractors. I am absolutely disgusted with this company and how they take care of their victims, because real companies do not treat their customers like this. they use cheap components and cheap contractors to poorly build expensive homes.