ComplaintsforProfessional Auto Glass
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 6, 2023, I called Professional Auto Glass to repair a broken passenger window caused by a burglary. They arrived on the same date listed above to my workplace at **************************************, I gave the technician that arrived in the company vehicle my car keys and directions to where my vehicle was located in the parking lot. I advised that he can give my keys to the front desk officer, for I had to lead a meeting. I came to my car to discover that the window was not repaired and my driver's door and passenger front door lock was broken. My doors are now exposed and unable to lock on the outside, but when I am inside the driver seat, it locks. Now I must let down my window, let my hand out the window to open the door. This was not the problem originally. I had just left my vehicle prior to my meeting and I didn't have any problems. I just arrived to work two hrs ago, prior to the technician arrival, and again, no problem with my lock. My only problem was the broken window due to a burglary. But now I am unable to lock my doors after the technician removed the door panel on my car. I reached out to the business requesting they fix the matter and they hung up on me, told me that was the problem before they came. If that's the case, I wouldn't have needed to give my keys. I want them to pay me for the problem. This is not a trustworthy company. They need to be investigated.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.