Customer ReviewsforThe Orvis Company, Inc

orvis really let me down. I went to their online store. I found a pair of trousers listed for $98. with no mention of " buy two pair to get the $98. price. I typed the size I wanted to buy, hit the buy button, then paid with my credit card. My credit card company sent a notice of a charge by orvis company for $145.50!! I called the orvis service department and was told that the $98. price was valid only if I purchased two pair... so I was charged $119. for a pair of pants that was listed for $98. ok I then ask the "gentleman" what the other charge of $46.50 was for.... " oh that was handling, shipping, and tax".... $46.50!!!!! to buy a pair of cheap pants made in CHINA! I wait and wait. The package from orvis arrives. I hold up my new pants and what do you think..... orvis online sent the wrong size! 14 SIZES TOOO SMALL!! I called the orvis service department again. I was told that It was MY FAULT orvis sent the wrong size because I must have hit the refresh button... I see, I must have refreshed the page so orvis personnel could not see the size I ordered so they just guessed and sent the size they thought would fit! I sent them back to orvis at the address orvis sent to me online. I get them back in the mail with a "RETURN" label written by hand on the package.!!! I am done with orvis. I was told by an orvis employee that all of the "imported clothing" is made in Viet Nam, India, Red China and other country's with little or no labor laws. As I said, I am done with orvis comapny. online or brick and mtortar. I'll have to eat the $145.50 and give the cheap pants to a homeless person down on his luck. I am disabled. I have to bother people to go to the post and other things, and, I really dislike having to ask for help all the time.... It is a pain for others and I feel bad when I need help. So...... It's back to good oold ******. I shop with ****** weekly and they have never let me down, ever! orvis is not interested in repeat customers!

On 11/03/22 I ordered the Orvis heritage field coat. Long story short, when I received the coat I found the materials used are horribly flimsy. The only plus was the wax free canvas exterior shell. I expected much better for the price! I did a review on the Orvis web site giving only one star. On looking at all the one star ratings I found that only 5 had been posted. The newest is 7 moths and the oldest 4 plus years. My post was not listed. Orvis is actually deceiving the public/shoppers by artificially failing to list negative reviews of their products. Probably why they never joined the BBB! Orvis protrays themselves as "friends of the environment", but they are out for the big buck! They will take back the purchased items but hide the bad reviews. Go figure.

Orvis sent another's order to me by mistake. I re-ordered my items and received them. I returned the wrong items on Dec 22, 2021 and have been trying to get a refund ever since. 4 different customer service people have sent me emails. I have provided every date, order number, tracking number and even the contact info for the errant order. Each customer service person wants me to recount the entire story every time and provide the data they already have. I give up. I'm out $165 and have spent way too much time and effort trying to get a refund from a problem entirely caused by Orvis. Never will I order from the again.

Orvis is false advertising, and poor quality. It took 19 days to receive my product. They promised 3 to 7 days shipping. The product was advertised as a "Cashmere" sweater. It is mostly nylon and polyester, with a mere trace of cashmere. I followed the sizing guidelines and ordered Large. However, this Large is for a very round person with short arms. I am not that fat, so the sweater is very loose, and looks chunky. And yet, the sweater's arms are just barely long enough. The picture looked shapely and feminine--like I am. However, the reality of the sweater is dumpling shaped. Plus, the non natural fabric is very heavy. It will probably stretch. The color is not "beet" as advertised. It is more of a dark, dull mauve. I hate mauve. Orvis advertises that it is in Vermont and that products come from the US. However, this sweater was made in China. Maybe that's why it took so long to arrive. Their customer service rep responded to my concerned note about the product having not arrived yet. Her email response was full of spelling, grammar, and punctuation errors. It was also full of idiotic statements like "my heartfelt apologies..." Who has heartfelt apologies for a very late shipping of an order? Sincere apologies are sufficient. But they are not sincere; Orvis is full of BS. Since before I made my order, they have spammed me with junk emails. I tried to unsubscribe, to no avail. Now I have to decide if I want to risk returning this item--and waiting the three weeks they say it takes them to process returns, or simply be unhappy every time I see the sweater and recall the awful experience. After Christmas, yet $90 on sale, for a short armed round lady's heavy "beet red" mauve, "cashmere" non cashmere, nylon winter Fairisle sweater that I'll have to wear in the springtime, since that's when it arrived. Outrageous. Do NOT buy from Orvis.