2 Customer Reviews
Review from Greta C
1 star08/16/2023
Applied for a vehicle loan and were approved. we were purchasing a used vehicle that had a lean at another bank. the vehicle has been purchased and is currently sitting now 34 days in because we are waiting for a title from the credit union so we can go to the DMV and register the vehicle. How long can it possibly take for them to pay another bank and get it? We have called the bank numerous times for updates and they have no idea. The lady I spoke with today said she does not even know how that works? She transferred me to Katie *. The load person and as always it went straight to voicemail. We are beyond frustrated and the lack of care and especially not being able to talk to someone and get the help is unacceptable.Review from Mary Kay K
1 star06/18/2023
Less than 1 star rating. Very poor customer service. I was never notified that my checking account or credit card were canceled. When I found out and tried to resolve and get my money from checking account, they said that the card hadn't been used in 2 1/2 yrs so they cancelled it. They instituted a $5 fee on the checking account which CAME OUT OF MY ACCOUNT with NO notification of such and when it was depleted they closed it. Supposedly they mailed notification, but I received nothing from them and I always open any mail from my financial institutions even if I think it's ads for something just to be sure. The rep just repeated his rhetoric and didn't care one bit about me, the customer. I expect that from large corporations, but not from community based credit unions. Granted, not much money in that account, but doesn't matter if it's $10 or $10 million....It's NOT THEIR MONEY. Very unethical and unprofessional. DO NOT open any accounts there!
Roanoke Valley Community Credit Union Response
06/22/2023
Ms. ****, I'm sorry you had a negative experience with the credit union. You are correct, we are not a large corporate bank, we are relatively small and locally run. Unfortunately, we have experienced so much fraud with credit cards that we do not reissue them if they are not used for more than two years. The card is not closed, we can still reissue it if the member decides they want to use it again. Your original $5 share deposit was used up by inactivity fees. Every financial institution has them and ours is the least expensive I know of, $1 per month after the account becomes inactive for more than two years. This fee is put in place to recover some of the cost of the account. Even if not used, an account with a financial institution costs the institution about $25 a year in fees from our data processors and account statement producers. The $1 a month does not even cover the cost to the credit union. We would be glad to reopen your account and reissue your credit card if you would like to use the RVCCU credit card. We would also gladly refund the $5 in inactive account fees if you decide to do so.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.