72 Customer Reviews
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Review from Sarah T
1 star11/09/2024
I will NEVER use advance auto parts again ever! I returned an item today with a receipt. When item was purchased it was purchased with a debit card. Same as cash, they received payment immediately not paid by credit. The employee who waited on me could not explain why my refund has to be a refund to my debit card and why I didn’t get the courtesy of immediate use of my funds like the store did when I purchased it. In fact he didn’t bother telling me it would take 5 to 7 days to get money credited back to my acct. that’s ********! It was cash not credit! Put me in a bind. Up to this point I’ve used advance for all my automotive needs but after today never again. 5 to 7 days to refund cash is ridiculous. This was specifically the store on ********!
Advance Auto Parts Response
11/10/2024
Thank you for your feedback. Returns are put back on the same method of payment that was used for the purchase. Typically the refund takes 5-7 business days and can not provide cash back unless paid with cash.Review from Patricia W
5 stars10/30/2024
My washer blade came off of my passenger side. I took it back up to Advance Auto Parts. The young man by the name of Joe came out with me to put it back on. He was very nice and very professional. He didn't just put it back on he showed me how to put it back on myself. That meant so much to me so thanks again Joe(sorry I didn't get your last name. 10/30/24Advance Auto Parts Response
11/04/2024
Thank you for taking the time to leave us this review of our location. We aim to provide exceptional service at all our locations and so happy to hear that our team members did just that. We will be sure to forward this information to our field leadership team so that Joe can be recognized for his hard work and commitment to our customers. We hope to have the opportunity to serve you again soon. Thank you for choosing Advance Auto Parts for your automotive needs.Review from Marvetta G
5 stars09/25/2024
This place is Awesome!****** ****** ** ***** **...Kind,friendly,took care of me!I would highly recommend this location.Thnx! BILLY!!Advance Auto Parts Response
09/26/2024
Thank you for taking the time to leave us this review of our location. We aim to provide exceptional service at all our locations. We are happy to hear that they had everything you needed. We hope to have the opportunity to serve you again soon. Thank you for choosing Advance Auto Parts for your automotive needs.Review from Lisa W
1 star09/23/2024
Zero Stars Employees at the store on ** ** *** ****** ****** ******* *****, has the Worst Possible customer service! Unacceptable!!!Advance Auto Parts Response
09/24/2024
Lisa, thank you for leaving this review for one of our store locations and we apologize for the inconvenience. Please give us a call at ************ option * to escalate this further to the leadership team.Review from Jeffrey S
1 star09/06/2024
Bought alternator with lifetime warranty at end 12/2022. Was not charging well so went back on February 2023 to mechanic shop on point mechanic where I bought and he replaced. Yesterday 9/5/2024 alternator dies not charging at all, had to jump battery in my car. Went to mechanic shop on point and he said liferime warranty is only one time replacement. That's not lifetime! I had to replace their defective alternator in less than 2.months and now he says advance auto didn't want to replace. He says he convinced them and got replacement but said was last time. Ripped me off 128 just to replace alternator labor. I expect a response from advance auto and get my money back so I can buy a good alternator not this junk they sellAdvance Auto Parts Response
09/07/2024
Mr. *******, thank you for leaving this review and we apologize for the inconvenience. Please have your mechanic give us a call at ************ option * to escalate this further to the leadership team.
Review from Susan R
1 star09/04/2024
Their website indicates free installation of auto batteries. Nowhere does it say they only free install batteries bought in their physical store. If you buy a battery on their website they will NOT install it. They use false advertising.Advance Auto Parts Response
09/05/2024
We apologize for the inconvenience this caused. Our Team Members can install most vehicle batteries but there are some models that do require professional installation. Our store can not install a battery if it requires professional installation.Review from george m
1 star08/01/2024
Purchased a $92 Slime 12 volt electric outlet air pump from Advance Auto today. It struggled to inflate a small tire beyond 37psi and smoked at 42 psi. Returned it with receipt within two hours of purchase . Manager denied return saying it is company policy because I may have just wanted it for one time emergency use. Brilliant policy! Alienate your good customers out of fear of potential bad.Advance Auto Parts Response
08/02/2024
We are sorry to hear of the trouble you are having with your air pump. You will be contacted at the email listed on the review for further assistance. You can also call ************ for further assistance if you prefer to speak with some directly. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.Review from Darien H
1 star07/09/2024
This place is a joke now. I went in yesterday and the employees were on their cell phones as if they were more important than helping me. The guy Que has a bad odor problem and had an attitude, management can’t know how he smell. They lack knowledge or maybe they just lazy, I hope they close this location, or cooperate can’t know how this store location is being ran. Such a disgrace to the advance name. I’ll never visit this location again and I will definitely tell my community as well as my fellow car enthusiasts.Advance Auto Parts Response
07/09/2024
Thank you for the feedback. If you would like to escalate the issue, please reach out to us at ************.Review from Douglas R
1 star06/20/2024
Went to Advance Auto on 09 June 24 on **** ******* ********** ** ***** with an issue with my car battery which was still under warrantee. I explained to them that we had to jump the battery and that I had it on a charger that gave me a fault. They hooked it up to their worthless diagnostic and said then battery was good and they wouldn't warrantee it. After losing my cool, I took it a **********. They did a proper diagnostic and found the battery had a bad cell. I paid around $250 for the battery at advance auto which was still on warrantee and had to buy another one from a **********, again having to spend another $250 to replace a battery from Advance Auto that was less than a year old. DO NOT BUY ANYTHING, ESPECIALLY AUTO BATTERIES from Advance Auto. They have no clue or honorAdvance Auto Parts Response
06/21/2024
We appreciate your review of our store location. We do apologize for any inconvenience you have ran into exchanging an item under warranty. If you ever have any difficulties exchanging an item in the future, please feel free to call our support center at ************** so we can address it in the moment. One of our Dept. Of Customer Success Supervisors will be reaching out to you via email shortly. Thank you for choosing Advance.Review from Lynne B.
1 star06/14/2024
Auto Battery bought here on 3/16/24. 5/30/24 Auto Battery dead. Towed car to ******* *********. ******* diagnosed problem with bad battery with minimal charge. 6/13/24 Manager at Advance Auto Parts/ *** ****** ** would not replace my battery. No refund. 6/14/24 Owner of store called me,stated “ you know how auto dealers are”. Our company policy is to not replace auto battery if there is still a charge on them”. I had to buy another battery- went to *******. I have had no further problems. Poor customer service and no motivation to assist with customer complaints at this store. Do not buy a car battery from this store.Advance Auto Parts Response
06/17/2024
Thank you for the feedback. If you would like to escalate the issue, please reach out to us at ************.
Customer Review Rating
1.33/5stars
Average of 72 Customer Reviews
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