Business ProfileforCTMID, Inc.

On July 14, 2023, I visited the Midas location at 2810 Metro Plaza, Woodbridge, VA 22192, to perform an oil change on my 2014 **** **. At the time, I entrusted your company with my vehicle, confident that your technicians would carry out the service with the highest level of professionalism and expertise. I have visited this location several times before. After the oil change, I noticed several alarming issues with my vehicle's transmission. There were pronounced jerks and delays in shifting gears, accompanied by disconcerting grinding sounds. These symptoms were completely absent before the oil change, indicating that the Midas technicians must have mishandled or neglected a crucial component of my vehicle's transmission system during the service. My **** **'s transmission went into emergency mode. When I spoke to the desk manager, ****, he informed me that an apprentice technician who had changed my oil was fired for draining my transmission and overfilling my oil. As a result of the prolonged repair time, I had to arrange for alternative transportation to meet my daily commitments, including work, family responsibilities, and other essential activities. I was forced to rent a vehicle from ********** Rent-A- Car from July 14, 2023 to July 19, 2023 at a cost of $667.38USD. Therefore, I kindly request that Midas reimburse me for the full amount of the rental costs incurred during the period my vehicle was in your possession but not available for use. After this incident, I need to take my car to an authorized **** dealership for a complete inspection. I'm happy to share the diagnostic report from the dealership with Midas, indicating any observed transmission damage that resulted from mishandling during the oil change. After taking my vehicle to an authorized **** dealer for further inspection, Midas will pay for any repair cost related to transmission or subsequent issues found by **** technicians. A warranty placed on the work that Midas did perform on my vehicle