Business ProfileforHadeed Carpet Cleaning Inc

I would have put zero instead of 1 star if it were a option. May be family owned but not by the same generation I have used in the past. My family, my spouse's family and myself have used hadeed ****** rug /carpet cleaning before. I've never had any reason to expect anything less than excellent results. Recently though I sent in 3 rugs. 2 were hand loomed-thick pile oriental rugs. These rugs can last a lifetime plus when not mishandled. After cleaning, one oriental rug had dirty smudges on the end . (Rolled up) The other was worse. The part that connects the fringe to the rug had some kind of black smudge right there with the tear. There are 3 torn areas on my rug. Areas torn after they left my house. The pre photos show no damage. The initial evaluation form/receipt states no damage. When I tried to talk to them about this they finaly had a man inform me (after I asked again) that no the damage was not in the pre photos. When I mentioned the tear with the black smudge and that it may have happened on the truck....I was told that the fine print protected them from this sort of thing and that they could repair it but there was a charge. ( Wow! The prices they charge to do repairs.! ) my rope rug....oh that looked like it was worn and flattened out afterwards. Disappointment doesn't begin to describe how I feel or what I've lost. This is what is referred to as greedy , bad business. It has nothing to do with the fine print. This has to do with taking responsibility for damage caused by the business. Period. I feel that I wasted my money. I could have purchased a fairly descent rug for the money spent to have those cleaned......but what I paid to clean 3 large rugs will not be enough to buy even one like the one torn.